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Tripcover
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This is perfect when you pay. This is terrible when you claim
It's easy and simple when you pay for the insurance. But when you want to make a claim, the admin work is complicated and time consuming.
They required lots of documents for just a small amount of claim like AUD200 and even asked for a phone interview. However, I have already been back to my hometown when they process my claim.
Questions & Answers
Are you able to supply excess reduction to $0 on a budget 3 ton truck?
No Sorry Fab, as this is considered a commercial vehicle rather than a leisure van for travel
Hi do you have annual policies?
Sorry Kim, It is on our wish lists Kim but at present no.
If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?
Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.
email@tripcover.com.au
yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.
Get an answer from our members and Tripcover representatives
Details
| Category | Travel Insurance |
|---|---|
| Underwriter | Allianz |
| Maximum Age Covered | 75 years old |
| Medical Coverage | |
| Overseas Emergency Assistance | Not Included |
| Accidental Death | Not Included |
| Emergency Dental | Not Included |
| Resumption of Journey | Not Included |
| Hospital Cash Allowance | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Not Included |
| Loss of Income | Not Included |
| Luggage & Personal Effects | |
| Theft of Cash | Not Included |
| Delayed Luggage | Not Included |
| Credit Card Fraud | Not Included |
| Travel Documents / Passport | Not Included |
| Luggage & Personal Effects | $500 |
| Ancillary | |
| Rental Vehicle Excess | $8,000 |
| Motorbike / Moped Coverage | Not Included |
| Domestic Pet Care | Not Included |
| Special Activities Packages | |
| Golf | Not Included |
| Cruise | Not Included |
| Adventure | Not Included |
| Snow / Ski | Not Included |
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I am sorry to hear of your dismay when making a claim. If you give me your details of your policy number I will attempt to follow up with Allianz and sort this issue out.