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Tripcover
4.7 from 130 reviews · View Statistics

Reviews

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Trudy der Kinderen
Trudy der KinderenSydney, NSW
  • 6 reviews
  • 15 likes

WHY A REVIEW?

published

Why are so any people putting on a review when they haven't made a claim??? Sure its cheaper and no problem to get cover but the REAL TEST comes when making a claim and that's where you read about people being out of pocket sometimes to the extent that it may have been better to take out the car rental insurance instead. I find these 'non event' reviews really annoying and pointless!

Incentivised ReviewNo
1 comment
Tripcover
Desmond S.Tripcover
Ian
Ian
  • 2 reviews
  • 1 like
  • Verified

So far so good

published

Easy to understand information. Better cover than that provided by the rental companies. A little pricey for 2 days cover ($57.56). Bought cover for $6000 (domestic) becuase all the rental companies excess was more than $4000. Website wouldn't accept my Frequent Flyer number.

Insurance claim madeNo
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  • Verified

Competitive

published

Was very disappointed to see an overseas tax charge on top of this insurance charge. Would not use this again for this reason

Insurance claim madeNo
2 comments
Tripcover
Desmond S.Tripcover

Hi Yvonne, can you explain further what this overseas tax was? DId you make a claim and then get charged or was it part of your policy charge?

Tripcover
Desmond S.Tripcover

Ohhh. You mean the 10% GST....ok I will enquire with Allianz what should we do with this regards.

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Russell
RussellDarwin
  • Verified

What it Doesn't cover!

published

The claim was paid less admin fees. This is stated in the What we Will Not Pay section of the PDS. But without knowing what these fees could be it's of little use in making a purchase decision. The admin costs to me were more than the amount I saved by using the TC insurance instead of buying from Enterprise. Lesson learned.

Insurance claim madeYes
1 comment
Tripcover
Desmond S.Tripcover

Hi Russell, thanks for the feedback I am still waiting for Allianz to get back to me on this issue and how to improve our information on our site and to redress your out of pocket expense to some degree due to our lack of disclosure.

Garry
GarryLaunceston
  • Verified

clicked tax invoice but not sent

published

Hi all
I clicked for tax invoice but not sent,two emails but no Tax Invoice and no link to resend,now have to waste time chasing it up,
But this is one of the best priced insurance
It would be nice for them to read this review and send invoice (lets see if they read them :)
Cheers Garry

Insurance claim madeNo
3 comments
Tripcover
Desmond S.Tripcover

Garry can you check your spam folder, your bigpond and our emailer does not seem to work well together. I will resend the invoice now.

Garry
Garry

Hi
Was not in spam folder or junk

Tripcover
Desmond S.Tripcover

Resent it again Garry, hopefully you get it.

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anne
anneFar North Queensland, QLD
  • 6 reviews
  • 3 likes
  • Verified

website needs improvement

published

When paying you cant check your dates before pressing the payment button as there is no summary of what you have booked. After paying it says to use your Australian frequent flyer number to received a discount. Why wasn't this shown prior to completing the booking??? Have yet to pick up the hire car so cant say anything about claims process (hopefully wont need it)

Insurance claim madeNo
2 comments
Tripcover
Desmond S.Tripcover
Tripcover
Desmond S.Tripcover

BTW we ended up fixing this issue within 3 days of receiving Anne's complaint.
The squeaky wheel really does get the oil!

See all Tripcover reviews

Questions & Answers

Fab
Fabasked

Are you able to supply excess reduction to $0 on a budget 3 ton truck?

1 answer
Tripcover
Desmond S.Tripcover

No Sorry Fab, as this is considered a commercial vehicle rather than a leisure van for travel

Kim M.
Kim M.asked

Hi do you have annual policies?

1 answer
Tripcover
Desmond S.Tripcover

Sorry Kim, It is on our wish lists Kim but at present no.

Lindsay N Pam M.
Lindsay N Pam M.asked

If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?

2 answers
jamie hassard
jamie hassard

Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.

email@tripcover.com.au

Tripcover
Desmond S.Tripcover

yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.

See all Tripcover questions

Get an answer from our members and Tripcover representatives

Details

CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
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