Trit House was previously trading as Clickon Furniture.
Reviewer Photos & Videos
love my new bookcase and the communication for delivery was excellent.
Adjun and Gopi were very careful and professional in placing this heavy piece of furniture in my house Thank you guys.
Great customer service
I love the sideboard and coffee table I purchased and I do want to thank Anil and Cliff for their very friendly and helpful delivery to my apartment. They let me know when they would be delivering and went out of their way to help me positioning the furniture.
- Online store
Smooth process x Excellent quality
I purchased an ex-display armchair. Interior Sales Consultant Todd was very helpful throughout whole process. He always answered my questions rapidly. Everything went really smoothly. I am really happy with the product as well. Even though it was an ex-display armchair, it was exactly how it was shown in the photos, quality was excellent. I will definitely purchase furniture again from Trit House.
Awesome customer service!
Todd at Trit provided me with the best customer service EVER!
I was after a Ethnicraft long U shelf to complete a planned interior fit out and Trit had the very last one in Australia available. Unfortunately it was hard to locate such a small item in a huge warehouse, however Todd's perseverance and desire to help me as a customer was above and beyond the realm and resulted in me being able to achieve my project's completion date. I will definitely work with Trit again for my design projects and highly recommend them to anyone and everyone. Todd, you're awesome and thank you!
- Online store
Exemplary retail experience
Purchased multiple items including rug, tv unit, coffee and side tables. First experience was walking past the Redfern retail store, sales assistant was hands on in discussing any piece I was interested in. Very friendly and knowledgeable. I then ordered said items on the site plus items that weren't at Redfern location. experience seamless. All items as pictured on site. Coffee table was on back order, was kept updated on delivered date. Unfortunately small chip on arrival. Trit team prompt in addressing and replacing. Again kept updated via email and call replacements delivery date. End to end exemplary experience will visit them in future when looking to further decorate my home.
BUYER BEWARE - The short version of our experience.
My wife and I purchased 12 items through these guys, worth a substantial $. And I can assure you the trouble started before we paid them, we absolutely should have run a million miles in the other direction. The quoted as $1000 for delivery at the last minute when we asked for an invoice to pay them. No mention of this $1000 delivery charge in the 2 months prior while we were finalising our order. (we are in Sydney, their warehouse in in Melbourne it was obvious that these good would need de...livery) Then we paid, and only AFTER we paid they made us aware the ETA's on the invoice are into Port Melbourne. So in reality the ETA could be upto a week after this to their warehouse. Delivery is sorted by them, and we get an e-mail stating delivery could take anywhere from 4 - 18 WORKING DAYS so potentially 4 weeks. You get this e-mail even if you have made specific arrangements for delivery. The delivery company, then sends you text messages for the delivery date and it changes to suit them, even if you have made arrangements with Trit House for specific dates and times they don't pass it on to the delivery company. Delivery company all in all is good however, it's the information they are passed that is the problem. If you get a faulty item, they will agree to swap it over (well they did in our instance), you then have to go through the entire disaster of sorting delivery AGAIN. On this occasion we are given a date, it then changes a day later because there was a miscommunication, you then wait around for the 3 hours given and when no one arrives you send an email asking what is happening. Within minutes you receive a text message stating that delivery is now SEVEN days later! When you bother to let them know of your dissatisfaction, in the first instance you will get insincere passive aggressive emails back. When you take it further, you will get all the apologies in the world that are simply hot air. The e-mail I received from their showroom manager had all the right things written in it, but then only days later the same things happen AGAIN.
- Physical store
Accommodating service with great furniture
I would in particular make mention of the consistently wonderful and flexible approach of Alice who has assisted me over the last couple of years to secure some lovely pieces for my home. I especially thank you very much for your assistance.
Fast response on email enquiry. Very easy and fast process. Trit was able to deliver the items on the exact day and time requested. They also ensemble the bed :)
The bed is amazing!
The reviewer stated that an incentive was offered for this review
We loved purchasing at Trit.
The service at Trit was outstanding, and the pieces we purchased for our new home are beautifully made and look fantastic. We're so pleased with the new additions to our house and I can't recommend the brand and team more highly.
Perfect side table
Purchased a Won Floater table in natural oak for a small family living room and it’s perfect. Looks great from all angles and can easily be moved around when required.
The reviewer stated that an incentive was offered for this review
Fantastic service and love our sofa
We received wonderful service from Trit house from the beginning to the end! Lovely staff at the store, helpful communication via email
up until we received our sofa and then the delivery men were amazing at installing our sofa. And of course we love it! Now to furnish the rest of the living room from Trit!
Impressive delivery of great product
I found the perfect desk for my husband's chess desk. Once ordered I was contacted by email and phone to arrange delivery. The delivery was outstanding. The driver called when 2 minutes away. On arrival they were held up by a garbage truck and one guy ran up the street to advise me where they were. They delivered it with extreme care to our apartment, placed it exactly where I wanted it and took away all the packaging. They were polite and friendly throughout. The product is great but the service means I will return.
So pleased.....kept going back for more!
Furnished most of living area with beautiful and quality chairs, stools, a desk and side tables. Service was extremely helpful, honest ,accommodating and punctual. I was trusted to take home some pieces to check for size and look, which was a huge help. I will be returning!
Excellent Customer Service
We ordered several items for our beach house. They were all delivered on time and assembled as advised. We arrived later to the dining table, aremchairs and coffee table all set up and looking fantastic! Love them all.
VERY POOR CUSTOMER SERVICE
I purchased a rug from Clickon in Dec 2018 and received it on Monday 29 April 2019 - 4 months later.
I had to constantly contact Clickon to ask where the rug was and how long delivery would take . Intially I was told January ...then February ....then March ....finally April. When I received confirmation that the rug had arrived I had to ring yet another number to book in delivery . When I attempted to do this I was told ..."sorry there's no more room on the truck ." After waiting 4 months I seriously thought my rug would be a priority !! But ...
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Office, Outdoor and Sofas||Bedroom, Dining, Living, Office, Outdoor and Sofas|
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