Trit House was previously trading as Clickon Furniture.
BUYER BEWARE - The short version of our experience.
My wife and I purchased 12 items through these guys, worth a substantial $. And I can assure you the trouble started before we paid them, we absolutely should have run a million miles in the other direction. The quoted as $1000 for delivery at the last minute when we asked for an invoice to pay them. No mention of this $1000 delivery charge in the 2 months prior while we were finalising our order. (we are in Sydney, their warehouse in in Melbourne it was obvious that these good would need de...livery) Then we paid, and only AFTER we paid they made us aware the ETA's on the invoice are into Port Melbourne. So in reality the ETA could be upto a week after this to their warehouse. Delivery is sorted by them, and we get an e-mail stating delivery could take anywhere from 4 - 18 WORKING DAYS so potentially 4 weeks. You get this e-mail even if you have made specific arrangements for delivery. The delivery company, then sends you text messages for the delivery date and it changes to suit them, even if you have made arrangements with Trit House for specific dates and times they don't pass it on to the delivery company. Delivery company all in all is good however, it's the information they are passed that is the problem. If you get a faulty item, they will agree to swap it over (well they did in our instance), you then have to go through the entire disaster of sorting delivery AGAIN. On this occasion we are given a date, it then changes a day later because there was a miscommunication, you then wait around for the 3 hours given and when no one arrives you send an email asking what is happening. Within minutes you receive a text message stating that delivery is now SEVEN days later! When you bother to let them know of your dissatisfaction, in the first instance you will get insincere passive aggressive emails back. When you take it further, you will get all the apologies in the world that are simply hot air. The e-mail I received from their showroom manager had all the right things written in it, but then only days later the same things happen AGAIN.
VERY POOR CUSTOMER SERVICE
I purchased a rug from Clickon in Dec 2018 and received it on Monday 29 April 2019 - 4 months later.
I had to constantly contact Clickon to ask where the rug was and how long delivery would take . Intially I was told January ...then February ....then March ....finally April. When I received confirmation that the rug had arrived I had to ring yet another number to book in delivery . When I attempted to do this I was told ..."sorry there's no more room on the truck ." After waiting 4 months I seriously thought my rug would be a priority !! But ...
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Office, Outdoor and Sofas||Bedroom, Dining, Living, Office, Outdoor and Sofas|
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