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Trit House
4.0 from 116 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.8 (6)
  • Return Claim MadeYes (2) · No (3)
  • Warranty Claim MadeYes (0) · No (4)
  • Product Appearance As advertised (2) · Not as advertised (1)
  • Shipping
    1.0 (1)
  • Customer Service
    1.0 (3)
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Reviewer Photos & Videos

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Faulty rug not willing to repair after one month old

published

Purchased a rug from Trit House which started to fall apart after one month of use. Emailed the store to request a repair. The only thing they offered was a name of a repairer and also suggested I google search for a rug repair place. The rug was clearly a faulty product which Trit House refused to repair based on the fact it was floor stock. I wasn't asking for a refund or a replacement, I was simply asking for a repair and I don't feel It is the consumers right to pay for the repair of a faulty rug. I therefore do not recommend this company to anyone.

Product Quality
1/5
Incentivised Review No
Nadia
Nadia

Not recommended

published

Don't buy from here. We purchased 6 walnut and leather chairs but received the wrong (or faulty) colour and they refused to take them back.

That was despite numerous phone calls and emails and they didn't offer any other practical solutions. The website clearly showed a gloss black leather and we received grey. We sent comparative pictures (attached) but they denied any difference and eventually hung up on us.

We regret doing business with Trit and tried to contact consumer affairs but they have been inundated with complaints during covid, so the process took too long and we gave up.

Photos attached.

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Product Quality
2/5
Customer Service
1/5

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0.0
(1,234)
Nicola adams
Nicola adamsMetropolitan Adelaide, SA

Worst experience for a long time

published
Shipping
1/5
Incentivised Review No
Trit House
Ian C.Trit House
Emily S.
Emily S.Sydney, NSW
  • 2 reviews
  • 2 likes

Sonder Trit House - Bad Customer Service and Average Product

published

We visited the Redfern store and selected the Sonder 3 seater sofa. We were told it would take 12-14 weeks to be made, however this blew out to 4 months due to Christmas which was understandable. The delivery process was smooth, however once in situ we noticed the cushions were deflated and there didn't seem to be enough stuffing. I reached out to the Trit team who were unhelpful and arrogant to say the least and took no action to rectify when we asked if the cushions could be restuffed. Photos attached, one from the store and 3 from the week the sofa was delivered. Would have been happier with a Freedom couch. Shame.

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Product Quality
1/5
Customer Service
1/5
Trit House
Ian C.Trit House
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Josh Symons
Josh SymonsSydney, NSW
  • 2 reviews
  • 8 likes

Buyer Beware

published
Product Quality
5/5
Customer Service
1/5
Trit House
Ian C.Trit House
D Giagnacovo
D GiagnacovoGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

VERY POOR CUSTOMER SERVICE

published
Product Quality
1/5
Incentivised Review No
Trit House
Ian C.Trit House

Ethnicraft Table

published

Very disappointed with our entire experience with Clickon Furniture. From the delayed delivery time of table, which at time of online purchase was not stated.

Once received, the table has a crack in it, to which Clickon Furniture now refuses to replace or remedy. We are told to see how the crack goes as we've a 1yr warranty on the table. That's absolutely unacceptable. For an expensive table that we were so looking forward to having and using, we are now frightful of using at all as not to have the crack expand any further. I have never experienced such bad customer service and I work in the retail industry.

Will be ensuring that we do not recommend this store to friends, family and customers.

Product Quality
1/5
Incentivised Review No
Trit House
Ian C.Trit House

Clickon should review there service package!

published

Click-on Furniture supplied a Julia bed. The packaging was backyardish with a stick on A4 page that said the company name. Two of the packages contained dust and litter. No assembly instructions. Had to contact them on 5 occasions to get missing parts, such as correct size legs and missing nuts and washers.

As they only on-sell and not manufacture they feel no responsibility!

Store VisitedSt Kilda
Trit House
Ian C.Trit House
Peter
Peter

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BondClean
BondClean
  • 3 reviews

Terrible customer service

published

Terrible customer service. We were lied to by in store staff and then by customer service over the phone. Was astonishing. Avoid, avoid, avoid.

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Sam
SamSydney

Terrible customer service, faulty product... avoid!

published
SpaceG
SpaceGMelbourne
  • 11 reviews
  • 8 likes

Unprofessional company with poor after sales service - buy at your own risk

published
Trit House
Ian C.Trit House
SpaceG
SpaceG
Trit House
Ian C.Trit House

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0.0
(1,234)

So disappointed

published

Fabulous products. Non existant customer service once a product has been purchased. Disregard for existing customers when there is a problem with shipment and delivery. I won't purchase from here again. I will not recommend this company to others.

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Inara H
Inara HSydney
  • 2 reviews
  • 6 likes

Floating Shelf Nightmare

published

Poor customer service and product quality!

published

Bought two sideboards from this store. Both were delivered faulty/damaged. Advised store of issue only to be met with absolute rudeness. Staff laughed when we were explaining the issue and showed no care whatsoever. Staff advised that due to the products being "hand made" they can't guarantee the quality of said products. Both products were in the range of $1500-$2000 each. Be cautious when dealing with this company. They're not worth the loss of your time or your money.

Worst furniture store in Melbourne, Don't go there!!!!

published

Went to their Fitzroy store. Terrible service. Staff could not be bothered. Hard to extract them from the service desk. Very misleading. There were no signs in the store or warning from staff regarding their limited exchange policy. Read the fine print before you buy!!!

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Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Office, Outdoor and SofasBedroom, Dining, Living, Office, Outdoor and Sofas
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