Trollbeads

Trollbeads

 Verifiedtrollbeads.com.au
Trollbeads
4.7

77 reviews

PositivevsNegative
92% · 715 · 6%

Reviews

77 reviews
Sheila S.
Sheila S.South East Queensland, QLD2 posts
 

Unique shopping experience

Been shopping here since the store opened. I can’t get to Melbourne, so can only shop online, by email or Zoom. Because of the dedication and attention to detail of the staff, along with a willingness to make sure I am happy with my purchases it is always an excellent experience. With excellent customer service I find it very easy to give them my money lol. I can’t recommend this store highly enough. Thank you to all the staff in the Trollbeads store for your patience and support. AAA+++ from me.
Sossi S.
Sossi S.Sydney, NSW
  Fair Incentive

Trollbeads...change your beads to suit your mood

If you: are into subtly telling your life's story, Trollbeads are the way to achieve a creative picture, through co-ordinating style, colour & balance of your jewellery pieces; appreciate good value for an excellent product; & enjoy being treaded as family by a retail 'team', Trollbeads Australia are for you! I rate both the jewellery (beads, bracelets, bangles, ear rings, necklaces & rings) & the store's staff/family with 100% satisfaction. Show details
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Tracey J
Tracey JSouth East Queensland, QLD5 posts
 

Personal customer service

I received excellent help during the process of ordering a custom product. Staff kept in contact, I received exceptional personal service and they tailored a payment program to suit my needs. Show details
Helena Kim
Helena KimSouth East Queensland, QLD
  Fair Incentive

If you are looking for something special…❤️

Are you looking for something special? Please don’t miss this amazing brand “ Trollbeads” I’ve shopped multiple times and they make me surprised with various treasures. You can make your own style jewellery with beautiful beads.
Their customers service? It’s excellent. Highly recommended to Everyone!!
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Claire
ClaireSydney Surrounds, NSW2 posts
  Verified

Exceptional Service and stunning high quality jewellery

Everything about dealing with Trollbeads Australia is perfect. They are professional experts who are very passionate about Trollbeads. I love Trollbeads and have for a long time. To have a team in Australia is fantastic. You can get help with styling and they regularly have amazing competitions. Love Trollbeads and Team Australia Show details
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Sue
SueSydney19 posts
 

Great products and designs!

The team at Trollbeads are very accommodating and helpful. Always happy to shop with them. Show details
Ellen G.
Ellen G.2 posts
  Fair Incentive

Great quality and service

I bought the foxtail bracelet and some beads in silver and glass online and they look heaps prettier in real life. The only downside with Trollbeads is they are quite expensive but if you wait for the many sales throughout the year its affordable, I’ve paid as little as $16 for a bead. I’ve never been into the store but their customer service over email has been amazing. Show details
Liz F.
Liz F.
  Fair Incentive

Outstanding products and Service!

Trollbeads are not only beyond beautiful and unique, the service received from the team at Trollbeads is second to none, extremely helpful, friendly and accommodating. I can’t thank them enough for their continued outstanding service, well done team, you are all a pleasure to deal with! Show details
Izzy
Izzy
  Fair Incentive

High quality stylish charms

High quality, elegant, interchangeable jewellery to suit any occasion, only problem is they are very addictive to collect! Show details
Ravenrose
Ravenrose2 posts
  Fair Incentive

Brilliant service, gorgeous products!

I have shopped with Trollbeads Australia multiple times, they are unfailingly helpful and always ensure I love everything I purchase. The beads are gorgeous and unique. Very happy to recommend them. A+++ Show details
Gwen P
Gwen PSydney, NSW
  Fair Incentive

Always match what I want

For some reasons I don’t like to make an appointment to choose beads, but for glass beads it’s necessary for me to choose. I always tell the staff the conditions what I want and ask them find some for me to choose by email, and yes ! I was always satisfied to find what I wanted ! Show details
Chrissy
ChrissySydney Surrounds, NSW
 

Love the birthday flower beads and service from the team

Received all my birthday flowers and glass beads from the birthday sale! Team was so helpful with allowing me to choose the glass beads I preferred and that craftsmanship of the Sterling Silver birthday beads are amazing!!! Thank you everyone!!! Show details
Roscoe M.
Roscoe M.Hunter Region, NSW2 posts
 

Broken Clasp

Received my order of a leather bracelet only to find a broken clasp straight out of the box. Contacted them and they did offer to replace it but NOT refund my postage costs which is very poor customer service. Wont ever buy anything else from them. Overpriced and poor quality. Show details
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Bubba L.
Bubba L.
 

Constantly dropping the ball

Constantly dropping the ball, with my last order, I had to wait 3 months for a products, even though the site stated 10-12 days. No apology or maybe a little voucher for the wait as I was a loyal customer. Some of their staff should be trained not to lie or bully customers. It's a shame as I have wasted a lot of money with this company.
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Donna
Donna3 posts
 

Very poor returns service

Yes they give you a store credit, then it gets over looked so you are charged for the purchase but still have the credit, and so it goes on and on. Would not recommend or purchase from this company.
Sarah S.
Sarah S.Sydney, NSW
 

Finest Quality Jewellery with Gold Standard Service

The quality of these Danish designed beads, charms and jewellery is second to none.
However, I think the staff at Trollbeads Australia provide the best customer service I have ever encountered. Always friendly, knowledgeable and do anything they can to ensure you are completely satisfied and happy with your purchase.
Wonderful product, wonderful staff, wonderful service. Show details
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Kimberly L.
Kimberly L.Greater Melbourne (Metropolitan), VIC
 

Absolutely Beautiful!

I purchased the bracelet, a spacer, lock and four beads, for my daughter's 21st birthday and she (and I) was absolutely thrilled! The photos do not do these pieces justice, and the customer service is next level. Five stars! Show details
Dawnie
DawnieSydney Surrounds, NSW2 posts
 

No lock when you buy a leather necklace

I bought two leather necklaces form this company which cost $50 each. The picture on the website shows the necklace with a basic lock attached to the necklace. I didn’t notice the product information that says the necklaces do not come with locks so after they arrived I went back to the website, noticed the small print telling us that they don’t come with locks and then started to search for a basic lock to buy. I was horrified to see that a basic lock is $75, which brings the total of a basic leather necklace up to $125. Maybe they should make that a little clearer and not supply an image of the necklace with a lock for $50. Who wants to buy a necklace without a lock to secure it with anyway?  Show details
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Jennie G
Jennie GGreater Melbourne (Outer), VIC5 posts
 

Always a great experience

Always excellent service and their products are fantastic! One of the few brands still producing natural gemstone products in a world full of cubic zirconias. Love my Trollbeads! Show details
Cris luvs shoes
Cris luvs shoesSydney, NSW
 

Beautiful beads for adults

Customer service is second to none!
Great promos too! I love my gold bangle,
And especially gemstones and muranos. Truly timeless Show details
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Nicky
Nicky
 

Excellent jewellery and Service

The trollbeads team go above and beyond not only instore but online as well. They are all so helpful and the products from Trollbeads are absolutely amazing and the quality is fantastic. I love so many of the beads it’s always so hard to pick yet they make the choice easier. Thankyou for making this trollbeads journey an amazing one. Makes me happy to wear it.  Show details
Lolly
LollyGoulburn Valley, VIC
 

Beautiful as always. Trollbeads never disappoint


I have had nothing but excellent experiences with Trollbeads Aus.
They truly go above and beyond to make sure their customers are completely satisfied.
The only place you'll find the quality of products and customer service you deserve.

 Show details ·  1

Kelly Barnett
Kelly BarnettSydney, NSW7 posts
 

Addicted To Trollbeads

The team at Trollbeads is truly amazing.
The time and care they take to pick your purchases makes it easy to go back and buy more.  Show details ·  1
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Kim Monro
Kim Monro Greater Melbourne (Outer), VIC
 

Amazing beads,bangles and bracelets

Amazing customer service in store and online,the beads are one of a kind, beautiful piece to wear everyday,I have never been so happy to wear jewellery like this  Show details ·  1
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Carol V
Carol VGreater Melbourne (Metropolitan), VIC
 
Sonja Kriek
Sonja KriekGreat Southern, WA3 posts
 

Gorgeous beads, fantastic customer service

I have made multiple purchases and every one has met, or rather exceeded my expectations. I love my beads and bracelets. The customer service has been excellent in fact I haven’t experienced anything like it before. I would highly recommend Trollbeads Australia to my closest friends and family.  Show details ·  1
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Jenny
Jenny7 posts
 

The best jewellery brand ever with a great team

Very detailed high quality beads! I was never into glass beads before but trollbeads glass beads seriously are the best! Trollbeads Australia team really knows how to make their customers happy - great customer service very friendly staff. Hope they will open a shop in Sydney soon too!  Show details ·  1
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Z.M
Z.M4 posts
 

Lovely items and outstanding service online and in store

I have purchased many Troll items online and in store over the last few months. I am extremely impressed with their service. The items are of a good quality, well priced and beautifully presented. The staff were most obliging in exchanging a bracelet as I ordered the incorrect size. I will most definitely return to add more to my collection.  Show details ·  1
Melissa C.
Melissa C.
 

Most wonderful Customer Service

Just a simply beautiful extensive amount of the range available and the staff are just fabulous always willing to go the extra mile to find that special thing you are after so helpful so kind. Show details ·  1
SLS4382
SLS4382Sydney, NSW
 

Love Trollbeads Australia

Always great with their customer service and are loyal to all customers. They always take the time to help you out and are patient. Some of the Nicest people i have meet! Show details ·  1
Peter D.
Peter D.
 

Greed personified

I ordered a bracelet from the Fountain Gate store at an agreed price. When it came in the salesperson dishonoured the price because it could be sold to somebody else at a higher price. Profit before integrity. Show details
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Sarah Vanscolina
Sarah Vanscolina
  Verified

Great detail and quality

Troll beads are great quality hand made with such detail it is mind blowing. I like the unusual designs. They have stayed true to their roots, they are expensive but you are paying for the craftsmanship. Show details ·  1
Sunny S.
Sunny S.Northeast, VIC6 posts
  Fair Incentive Verified

Gorgeous beads

Lovely beads, especially glass beads. I really love “Wishful sky”. Silver bead is a bit pricey, hope they will have more often on sale and I can get some of them in my Wishlist. Show details ·  1
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Chris
ChrisGreater Melbourne (Inner), VIC
  Verified

Excellent customer service, beautiful product!

Beautiful piece, solid sterling silver, well made. Order was delayed but it was to be expected. Customer service was second to none. Glad now there's an Australian site, making it easier to purchase. Show details ·  1
SallyGW
SallyGWGreater Melbourne (Metropolitan), VIC12 posts
  Verified

Delightful little pieces, excellent quality!

I adore these beautiful charms and beads! Huge range to choose from, great quality and prompt delivery. Great customer support by email to explain how to exchange beads on my necklace. I combined the conch lock, whale spirit and starfish charms with a pearl, lapis lazuli bead, and two glass beads to create my ocean-themed original. So I can wear my necklace to remind me of the beach even when I can't go there. I'm sure this will be the first of many Trollbeads purchases! Show details ·  1
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Meg
MegSydney, NSW
  Verified

Big fan for over 20 years!

I love the quirkiness and quality of the design and manufacture. They bring me joy every time I wear them in whatever configuration I feel like on the day. They always bring comments from others when they see them. I love ordering from the website as it is so easy and straight forward and delivery is amazingly quick. I think they are great value for money as they are so versatile! Show details
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Maureen L.
Maureen L.Greater Melbourne (Outer), VIC7 posts
  Verified

Hooray for Trollbeads Australia

So wonderful that we can again, after so many years, buy Trollbeads in Australia. I have been collecting them for years - such a fabulous product. Love the interchangeable locks and such interesting beads. Show details ·  1
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