Tropical Lifestyle is no longer operating/trading. See all Garden Shops.
Same as everyone else - Disappointed.
Hi, our story is very similar to those below, if not the same. Just a quick note to say we were contacted today by a "Tania" on behalf of Tropical Lifestyle Living and she advised that the company had been bought out by another company called "Accouter Pty Ltd". Accouter Pty Ltd apparently is going to honour all orders made to previous company. Tania pointed out that we still owed a further $1,500. She advised that upon receipt of that amount Accouter would honour the purchase and send us our gazebo. Has anyone else received a communication like this? Tania advised that we would receive an email tomorrow - 17 January 2016 - that will explain the new process. Watch this space.
Where is Fair Trading, why are they not stopping this Rort?
I have spent much time reviewing this company and the so called new company. Compare both companies, same names, same people.
I ask why are they not being stopped. ???? They are still demanding full payment with hut delivery guaranteed 2 weeks later. I intended buying from them but thanks to you decent people sharing your experiences i was able to avoid what you are dealing with.
I have communication from the name [name removed] in the last 2 weeks stating how great Tropical Lifestyle is and stating 7 reasons not to go elsewhere. I have had ...
As everyone else has stated this company is very happy to take your money. We ordered our Gazebo 3 months before Xmas paying our deposit first and signing a contract. I rang as soon as I paid my deposit to confirm delivery date of 2 weeks before Xmas. I was told they were extremely busy and if I wanted my Gazebo before Xmas I must pay up front the whole balance of $6500. We did this as they promised it would be ready and I didn't want to disappoint my wife and children. After paying our money, that's when all communication STOPPED. I rang them ...daily for 2 weeks. Every time I called and did get to speak with a real person I was told the same story that someone would call us back with when it would be delivered. I never received one single call back from this company. After another 2 weeks of calling them everyday sometimes twice a day we managed to get them to deliver our Gazebo. We were all so excited that finally we would receive our Gazebo just 4 days before Xmas. Unfortunately when it did arrive most of the materials were seconds and the roof structure inc the long beams were bent. But the worst part of all, they didn't supply the Cedar Roof and capping. I tried calling them many times and sending them emails to let them know. I had no response at all ,no calls were ever answered or my emails ever returned. I finally got in contact with them on Monday 9th January and all I got from them was they are very sorry but they have gone broke and another company has taken over and will send us our roof. This other company doesn't even exist as we did a complete search on all data bases on Google. We were promised we would receive a call on Friday 13th on a possible delivery date and supply of our roof. Of course that call never came and now im trying to explain to my children how a company in Australia is allowed to rip of so many people and get away with it. I'm sorry that so many others have had this problem. PLEASE BE WARNED THIS COMPANY IS JUST GOING TO DO ONE THING,TAKE YOUR MONEY!!!
Still waiting and waiting and waiting
Placed deposit of $300 on Bali Hut in May 2016 then paid a further payment of $2,200 2 months later as we didnt require delivery until late 2016. When we phoned to arrange delivery we were told they had no record of our order.After a long discussion they finally found our order but explained they were snowed under as "Tracey " had left the company and they were having problems with sorting out the orders, we agreed to wait until after Christmas for delivery. Unfortunately we have been unable to contact them ,their phone goes to message bank but...all their messages are full.I have lodged a complaint with Fair Trading so will see what happens. As the previous reviewer stated I would hate for anyone else to get caught up in this mess and lets hope the company is taken over.
Tropical Lifestyle is/was in Financial Trouble...Hopefully being bought out and existing deals honor
We put a $3k deposit down on a shade structure in Oct and have the same story as everyone else on here. At first it was a shipment delay this was well after the delivery day. We started to become suspicious, then we got told the ship was landing in 2 days and did we want to pay the rest. We said no, and would pay when proof of shipment to us was provided, and then after that just no communication. Pretty much cut us off. I sent a friend who lives in the area of their Gold Coast store down there today, and they were open. He put me on the phone ...to one of the staff there who was quite honest with me i think. Basically company got itself in financial trouble, and was in the process of being acquired by another company (deal not finalised) and that he believed the new company was going to honor the outstanding deals that people had put deposits on. He said he was expecting communication to go out to customers this week about the acquisition. We can only hope that this is the case. Everyone who is trying to get their money back / product delivered needs to hope this company doesn't go into liquidation and does get acquired, otherwise it isn't going to be easy getting your money back. Maybe some avenues if proven to be trading insolvent against the directors (however most protect themselves through trusts / legal structures), but it will take a while to play out. I could be mistaken, but i got the impression they were still taking orders. Lets hope they get acquired and everything plays out, but if not, I'm also prepared to invest in exploring the options against the directors.
I think this company is a scam!!
Paid $8,000 deposit (the salesman insisted on me paying 1/2 total cost upfront) & they said it could be delivered by Christmas. Got an email then saying they had supply problems and wouldn't make it by then. I tried to find out when it would be delivered, no answer, until I finally called and was told that the company was no longer trading and the assett had been bought by another company who would send a new contract and fulfil it in thier stead. I await the new contract & they've told me if I don't go ahead I'll have to seek recovery from tr...opical lifestyles directly. Staff said they don't know what's happened, if they are insolvent or if they have jobs. Freaking out - fear I've done my dough with these shammers. If anyone has had luck obtaining refund so far please let me know!!
Post sales/repair non existent
Bought a Bali hut. Roof 'malting' after only a couple of months and continuously for a year and makes a huge mess. Mud bugs coming loose. Result of poor roof manufacture and/or installation. Bali hut leaks as a result of mudbugs blowing off despite advertising at the time saying their huts survived cyclone Yasi. Company does not return calls or emails. If you do talk to a person from phone number obtained at purchase time, they direct you to send them email and then never reply. Local installer continuously complained about not being paid enough. Tried for months, including asking to speak with the manager, and had to give up.
Don't touch this company
These guys are Complete con artists and a sham!! They promise the world and deliver nothing. We are still chasing money from them as they left us with half a gazebo and consistently lied to us telling us it was on its way. Want money upfront and then you receive nothing. We ave had to get our own builders and finish it ourselves and are still fighting to get our money back. We will take legal action and our lawyers are now dealing with them as I want to make sure these people don't do business going forward. As the CEO of a law firm I will ensure these people do not get away with this again.
It's businesses like this that keep me in business however unfortunately for them the company and the staff have chosen the wrong family to rip off.
Take your money and get nothing
After ordering and paying for the materials in September, it took weeks of hounding before we saw the frame go up then further weeks of hounding to see the thatch arrive but the builder being too busy to install it. The Hut Man saved us by stepping in and taking time during the Xmas / New Year period to install the thatch. I would not recommend Tropical Lifestyle.
Do not go near this company!!!
The most disgusting, incompetent company I have dealt with. After paying $6400 deposit, they don't return emails or calls. Promised a hut 4 to 6 weeks before Christmas. Nothing!
This company has ruined our family Christmas. We have saved for this hut and have nothing to show. The other reviews show they take your money and you never hear from them again.
The only contact we have had is to tell us they have run out of materials. Really?? More like going broke! No decency to call or anything.
Have now taken legal action. Please if you are considering a hut, or any purchase through this company. Don't do it!!! Sweet talkers and will take your money. Absolutely disgraceful they are doing this to people.
Thankful that Airmaze is fulfilling order
Order currently being re-established by Airmaze. Hoping to have new deck soon!
Thank you Airmaze for all of your help
Are they trading whilst insolvent?? Be careful read reviews below before sending any money.
We have also been stung by the promise or installation by xmas however only if we paid CASH! After paying $3000 deposit we were advised we WON a competition for the Bali Hut. We have called for weeks and sent numerous emails to this what appears to be a shame company with no reply. DO NOT DO BUSINESS WITH THIS COMPANY OR ITS RELATED BRANDS!
will not be installed for Xmas
Well where to start I was told we have a kit already in stock so meeting you delivery dates will be ok
Leading up to the date I called to confirm and started getting supply problems with the posts funny as it was already in stock , when I could get a call answered I could not get a answer ,After asking for someone in charge to call me , and it took some asking ! Mark called giving same reasons as before supply drama etc
And he would call me back next day when I asked for his details he would not give them , week later no call back
A company to stay well clear of.
Having had the unpleasant experience of dealing with this company I would recommend you seek an alternate more professional company. We have sought a simple answer out of this company and cannot get an answer with out being presented with nothing but lies and deceit. Like most people we simply wanted what was agreed within the time frame promised, not from this company.
Buying a Bali hut was something we had been looking forward to and having this completed by Christmas was a promise that we were told could be done, especially as ample time ...
I would give them 0 stars if I could
Never use this company... EVER. If I can save anyone the trouble of having the same atrocious experience as myself and getting better service elsewhere that will be justice for how bad this company treats their customers.
I ordered a patio in August. Plans went through and were submitted to a third part engineering firm, and came back in a only a few days. The engineering company did their job straight away.
Tropical then needed to submit the drawings to another third party company to do the council certifications. This process usually takes...
Terrible service, will not follow up with issues
Tropical Lifestyle Living. Ordered a 6.5 x 3.5 Gazebo in May 2016. Received Council approval in July and confirmed with the company. Timber portion for the kit was finally delivered mid October 2016. Now 19 December and still have not received the roof Sheeting and gutter materials. Many emails and phone calls ignored whilst trying to get a confirmed delivery date. Project should have been finished by end of September 2016. Good product BAD company. Would not recommend this company to anyone. Wonder if the company has financial troubles?? Manager started to assist but seems as if I am too hard to deal with, probably think I will go away. Bad news for them I am instigating Legal action now in mid December.
They have lied to me again!! Beware of the SCAM. Took your money and never heard anything from them
Tropical lifestyle has another subsidiary which sells granny flat called granny flat superstore. Service was good. [name removed] (GM-[name removed] partner) was very easy to deal with and approachable. We have agreed on lump sum contract and it was signed in Sep 2015. I then paid 10% deposit to start the process. After that, [name removed] disappeared. Her phone is always off. I rang the office numerous times and the answers were always they will get someone to contact me. I waited until March where I started to speak to my lawyer regarding my...rights. This is where I got a contact from tropical lifestyle to inform that they will not continue with my contract anymore but they will help by engaging a new contractor. Basically, they have cancelled my contract and assigned to another contractor. They advised that I will no longer deal with them. I have asked regarding my 10% deposit and I didn't hear anything from them until I posted my first comment on product review. [name removed], GM of Tropical lifestyle, contacted me straightaway. I was surprised but after speaking to him I realised that he would like me to take down my comment on product review and will refund 40% of my deposit. He was contactable and jumped onto my requests and responded promptly. He came up with soft story about him got involved in a road accident, his wife has been very sick with terminal disease and his daughter has also been hospitalised and unwell. He brought a so-called grannyflat builder to the building site. When I asked about the company and previous works, [name removed] kept changing the subject and said will email details to me which he never did. After my comment on product review has been withdrawn, [name removed] and his wife become hard to contact again. They never answered their phones and responded to text messages. My granny flat project has been delayed for over a year and this has caused me a financial stress. I wouldn't recommend granny flat superstore or tropical lifestyle to anyone. They are very unprofessional and service is exceptionally the worst. I will seek legal advice on them. My last advice is DO NOT BUY FROM THEM.
My Bali hut was looking a bit tired and going a bit bald I contacted tropical life style as I had purchased my hut from them ten years ago The installation team arrived on time and did an excellent job of removing and replacing the thatch quickly and efficiently They cleaned up after them very pleasant to deal with Now my hut looks brand new
Unconscionable and misleading, should not be in business
Purchased a Koda kit that was apparently cut and simply waiting for roofing to be cut in late August, contract had delivery of 6 - 8 weeks and expected early November, apparently did not go 'into production' until end of September (what happened to the one that was already cut), with a further 8 weeks from that date placing it about now with still no word from them despite numerous emails including one back to the Owner in response to his email asking for feedback to which I also got NO response! Next stop is Office of Fair Trading, if I can't get the gazebo then I want all of my money refunded as I believe they have misled us in the first instance selling an item that was not truly available.
Signed for gazebo to be built in August. Was to be built for dad's 60th on Halloween. Come end of November it still isn't completed. Shocking.
Questions & Answers
Are they still trading?
They are still trying to get cash deposits and saying they will have your product. Dont go near them. Be aware to they own other companies. So check ABN's of other businesses.
I heard they went bankrupt, however are starting again with a new company name....dodgy as....
They've vacated the premises.
Can you please tell me why people are paying and getting no Bali Hutt. Also why phones dont get answered. I am in middle of planning an outdoor venue at my house for a wedding. I am limited to cost and cannot afford to be left like these people. Can you please explain.
We were looking at Tropical Lifestyle as well and from your review, we now have reservations. Was the hut erected and by whom and what was the quality of the hut? Have you gone to consumer affairs re: the matter? Did tropical lifestyle come good with the problem in the end? I would appreciate a response from you, thanks
we had a good experience with tropical lifestyle and the hut is quality.this was my review:
Thanks to the guys at tropical lifestyle, we have had our African reed hut installed just in time for this summer of 2015. We had a no hassle quick delivery and install, and thanks for the great advice on the bamboo screening, so pleased we followed it up it looks awesome. We are loving it already, but will come into its own when it gets hot hot hot.
Thank you for taking the time to reply and we are still investigating the whole scenario in having to get a permit, bali or african hut or other!
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