Reviewer Photos & Videos
Terrible after sales service
$3500 spent on umbrella winding wire broke sent photos would not honour warranty unless we sent parts back! Had all photos to prove what a disgrace! Actually used the f word at us in a text message. Cover top for umbrella does not survive hot temperatures have had to spend money and get a new top pit on it as the original one rotted away in three years. Ended up finding fault in manufacture of umbrella causing wire winding rope to break fixed that and brought new wire and attachment pieces from Bunnings all for $25 and three years later all still going well. Do not use this company very untrustworthy and extremely overpriced for what you get. Meant to be rated to 135 km wind no way at all is it!
Absolutely appalling service
Umbrella broke after 2 years. Company won’t warrant it despite the fact it comes with 5 years warranty. Wish I had of seen other people’s horrifying reviews of this company to save me from being in tidy predicament. They also trade under outdoor lifestyle umbrella. Highly rude customer service.
5 Year Warranty for umbrella cover only lasted 2 years
See pictures attached, the paint on the base plate Arrived already flaked, its packaging was damaged and a replacement strut was sent as one was damaged when I received it. When i inquired about the warranty the owner “ grumpy OB” was very rude and the first thing he said to me was “your not getting a new cover” end of conversation! This man kept avoiding my calls and his wife was the same pretending she was just a worker there. Rubbish product and rubbish people!!
Do not deal with Tropicover
I bought a Tropicover umbrella because it seemed such good quality, had UV protection of 100% and I thought it would be perfect for my grandchildren to use with a little paddle pool beneath during this summer as well as shading the verandah for years to come. The product is of a very good quality but with the one sent to me there was a problem with the cable mechanism and the cable has frayed so badly after only a few uses that we were afraid it would snap. I have used the umbrella only 3 times. We rang the manager of Tropicover, Aaron Cohe...n. He was rude but we removed the cable as he told us to do and sent it back for a replacement, accompanied by a letter stating the problem thus: "Enclosed is the faulty cable. It is frayed to the point where I am reluctant to use the umbrella. Clearly this is not as it should be. We have installed the umbrella exactly as instructed but the fault appears to be inside the post mechanism that feeds the cable in an out. This section of the umbrella is factory assembled and beyond our control. As a result it is almost impossible to raise the umbrella to the height at which the pin can be inserted as required. The pulley simply stops working but when the cable is not there (we noted when having removed the cable) the pulley turns easily. As stated, there is something wrong with the covered part of the mechanism which holds the cable back rather than allowing it to feed easily." Mr Cohen duly rang back on receiving the cable, was very rude and nasty, refused to send me a replacement cable and told me to sue him if I wanted. The summer is nearly over but I have had only 3 uses of the most expensive umbrella that I bought in good faith. According to Aaron it is all my fault, I am just a very nasty person, he will not send a replacement cable or have anything to do with me and he hung up the phone. DO NOT buy from this company. Some of his umbrellas may work but if there is any fault in production you will have wasted your money. He will not accept any responsibility for faulty products and you will waste all your money in this case over $3000. Anne Fraser
Worst product ever
We purchased this umbrella via a landscaper. We were told it was wind rated to 90 k . We felt confident that it could handle our pool area. In recent winds it bent in two places. We certainly didnt experience anything near 90 k winds . This is all provable by BOM wind records. On calling the supposed owner of tropicover the screaming revolting man that caused great distress to my poor husband was unbelievable. He starting raving that we had put up the umbrella up in winds. He called my husband a liar and screamed no warranty. My mechanical engi...neer son inspected the damage and has stated that the thickness of metal used is just too thin to support the umbrella. Poor quality. We now have to pay for replacement parts .Our landscaper received the same treatment when he phoned. Please please do not buy a tropicover umbrella. 3300 dollars down the drain. Will be reporting to Dept of fair trading. We will join the long list of unhappy customers.
Octagonal Model D50 Umbrella
We purchased the large octagonal umbrella from Aaron and Karen 2 years ago and recently purchased our second one for our pool, both times Aaron and Keren's service has been outstanding. The product is excellent and the help and customer service from Aaron and Keren we could not fault. We are really happy with our purchases.
Beware of this product and company
Tropicover umbrellas are not as advertised. We are too ashamed of this product’s quality to even install them. We ordered 3 umbrellas from this company which were promised to be delivered within a few days. Almost 2 weeks later the umbrellas arrived, one of the boxes arrived obviously damaged. Having travelled only a short distance from Brisbane, two hours north to the Sunshine Coast. The umbrella stand looked corroded with bubbled paint finish (not powder coated), it was scratched and in fact it looked used. One of the arms is bent out of s...hape with a large ding in it. These are umbrellas that are meant to withstand 75km/h winds. If they cannot withstand a two hour drive, how are they meant to withstand strong winds? We opened a second box with similar findings. The second umbrella also looked corroded and repainted and was also scratched where the moveable parts were. In addition both umbrellas were covered with dirty fingerprints. We did not even bother to open the third box. We would not recommend this product and advise anyone considering purchasing from this company to beware as we believe these products are not “made from the highest quality materials” and we also question the level of durability. In addition to the very poor product quality, the company has refused to refund our payment. Sadly for us we have had to engage legal assistance to try and resolve our issues with the company. The customer service, courtesy and professionalism of this company is absolutely appalling. Below you can find photos showing the quality and condition that these umbrellas arrived in. After reading previous unhappy reviews, we now wish we had consulted them prior to our large purchase.
This company steals from your credit card. Check all review sites including facebook, i'm not the only one.
This company kept my credit card details after a small personal purchase and 6 months later falsely charged over $3000 to my card and promised to credit it back but never did. Do not buy from them they are criminals.
Exactly as ordered. Excellent quality, would recommend to any purchaser.
An excellent product. Well engineered and produced. We bought two of the large octagonal umbrellas and couldn’t be happier. They make our pool area look perfectly finished. Tropicover should be proud of their product and are an example to any company hoping to succeed. Tropicover provide excellent service and are very courteous and patient and answered all our questions and queries. We would be happy to recommend Tropicover to anyone considering purchasing an shade umbrella for whatever reason.
A well engineered umbrella
I have enjoyed a big black Tropicover umbrella for the past 6 years.It cranks up and down with ease and keeps the sun and rain at Bay. It is beautifully engineered by craftsmen In Queensland and puts every other brand that I’ve seen, well and truly in the shade
Our garden looks amazing with the new umbrellas
We are very happy with the umbrellas and the work that was done ,they look absolutely fabulous ,thank you very much.The colours are great and our garden looks so good now.
Fantastic after sales support
Purchased a tropicover umbrella 12 years ago. After many years of enjoyment looked at replacing it but couldn’t find anything else as good. Called the company who suggested just updating the canopy. Came out, serviced the frame and cables then installed a new canopy. Like brand new but much better value than replacing it
We love our 5 metre umbrella. It has turned a corner of our garden into a fabulous outdoor living room! It stays almost permanently up all summer and is used regularly throughout the year. Recently our umbrella was damaged in a freak wild storm. Fortunately insurance covered it and we now have a new one! Great service from Tropicover, I would highly recommend their products.
Quick and Easy
Thank you team for providing quick, easy service for both ordering and delivering of our new umbrella covers.
They add a clean streamline to our outdoor area also providing care from the weather to our frequently used umbrellas!
Umbrellas add to our property
Initially purchased one umbrella large 4 m to cover pool looking for shade worked perfect.
Followed up this year 2019 with second one.
Easy to install and easy to operate.
Delivery excellent Queensland to outer Melbourne suburb 4 days (toll)
Questions & Answers
This morning my handle is just going round and round how do I get the umbrella up please?
Has anybody else had a bad experience with after sales service and warranty with this rude bloke who I presume is the owner of Tropicover?
I was blown away at his agressiveness, which lead me to look up reviews...and guess what, it seems everyone has had the same experience!
Thanks for your feedback Saul. It seems to me everybody who deals with Tropicover has the same opinion, if your ever dare have a warranty claim with this company you are going to be very disappointed with the outcome.
They are thieves Decko. Don't deal with them.
Hi, my Tropicover has ended up in my pool due to a very obvious fratigue of the main rear arm top linkage. Its has completely sheared off. Please advise....04000 18006. Declan in Macgregor Brisbane.
Well contact the manufacturers for a replacement part quote. I doubt the commercial quality that it is advertised as. How old is it?
Get an answer from our members and Tropicover representatives
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