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Tropicover

Tropicover

3.7 from 66 reviews

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Reviews

(40)
(5)
(1)
(0)
(20)
  • Product Quality
    3.2 (9)
  • Return Claim MadeYes (4) · No (7)
  • Customer Service
    2.7 (7)

Reviewer Photos & Videos

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Trish

TrishHunter Region, NSW

  • 6 reviews

Worst product ever

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationUtopia landscaping
See all answers

Shell and Trent

Shell and TrentCentral Queensland, QLD

Octagonal Model D50 Umbrella

published

We purchased the large octagonal umbrella from Aaron and Karen 2 years ago and recently purchased our second one for our pool, both times Aaron and Keren's service has been outstanding. The product is excellent and the help and customer service from Aaron and Keren we could not fault. We are really happy with our purchases.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFrom Website
See all answers
2 comments
Tropicover
ChontalTropicover

Thank you Shell.

Shell and Trent
Shell and Trent

Not a problem, you are a pleasure to deal with could not be more helpful. Please tell Aaron that the base
Plate has worked great, after the Concreters not putting spigot in straight..

Sharon C.

Sharon C.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Beware of this product and company

published
  • +3
Product Quality
Customer Service
Return Claim MadeYes
Store Locationonline with Tropicover
See all answers

This company steals from your credit card. Check all review sites including facebook, i'm not the only one.

published

This company kept my credit card details after a small personal purchase and 6 months later falsely charged over $3000 to my card and promised to credit it back but never did. Do not buy from them they are criminals.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoorooka Brisbane
See all answers

Patrick

PatrickHunter Region, NSW

  • 2 reviews

Exactly as ordered. Excellent quality, would recommend to any purchaser.

published

An excellent product. Well engineered and produced. We bought two of the large octagonal umbrellas and couldn’t be happier. They make our pool area look perfectly finished. Tropicover should be proud of their product and are an example to any company hoping to succeed. Tropicover provide excellent service and are very courteous and patient and answered all our questions and queries. We would be happy to recommend Tropicover to anyone considering purchasing an shade umbrella for whatever reason.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPurchased after viewing online and talking to Aaron. He was very good at selling the product and answering my questions in any details.
See all answers
1 comment
Tropicover
ChontalTropicover

Thank you Patrick for sharing your feedback about our product. We strive to do our best in providing the highest quality of product and service to meet our customers needs.


Trevor Kenneally

Trevor KenneallySydney, NSW

  • 2 reviews
  • 4 likes

A well engineered umbrella

published

I have enjoyed a big black Tropicover umbrella for the past 6 years.It cranks up and down with ease and keeps the sun and rain at Bay. It is beautifully engineered by craftsmen In Queensland and puts every other brand that I’ve seen, well and truly in the shade

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline from the factory
See all answers
1 comment
Tropicover
ChontalTropicover

Thank you Trevor. We strive to do our best in providing the highest quality of product and service to meet our customers needs. Tropicover trading for more then 26 years so its nice get feedback from honset, appricate people to our product....


Maria S

Maria SSouth East Queensland, QLD

Our garden looks amazing with the new umbrellas

published

We are very happy with the umbrellas and the work that was done ,they look absolutely fabulous ,thank you very much.The colours are great and our garden looks so good now.

Return Claim MadeNo
1 comment
Tropicover
ChontalTropicover

Thank you Maria for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.


Fantastic after sales support

published

Purchased a tropicover umbrella 12 years ago. After many years of enjoyment looked at replacing it but couldn’t find anything else as good. Called the company who suggested just updating the canopy. Came out, serviced the frame and cables then installed a new canopy. Like brand new but much better value than replacing it

Product Quality
Return Claim MadeNo
1 comment
Tropicover
ChontalTropicover

Thank you Andrew for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

John T

John TSouth East Queensland, QLD

Fabulous

published

We love our 5 metre umbrella. It has turned a corner of our garden into a fabulous outdoor living room! It stays almost permanently up all summer and is used regularly throughout the year. Recently our umbrella was damaged in a freak wild storm. Fortunately insurance covered it and we now have a new one! Great service from Tropicover, I would highly recommend their products.

Product Quality
Return Claim MadeYes
1 comment
Tropicover
ChontalTropicover

Thank you John. We strive to do our best in providing the highest quality of product and service to meet our customers needs.
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Quick and Easy

published

Thank you team for providing quick, easy service for both ordering and delivering of our new umbrella covers.
They add a clean streamline to our outdoor area also providing care from the weather to our frequently used umbrellas!

1 comment
Tropicover
ChontalTropicover

Thank you Louise for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.


  • Verified customer

Umbrellas add to our property

published

Initially purchased one umbrella large 4 m to cover pool looking for shade worked perfect.
Followed up this year 2019 with second one.
Easy to install and easy to operate.
Delivery excellent Queensland to outer Melbourne suburb 4 days (toll)

1 comment
Tropicover
ChontalTropicover

Thank you Mark for sharing your review about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.


Perfect service and product

published

Returning happy customer after 9 years, the new umbrella side post, double canopy, 18 sq m has some design improvements increasing its strengths in key areas, 100% UV blockout, and renew elegant material finish under the canopy.

1 comment
Tropicover
ChontalTropicover

Thank you Dominique.


Mark B

Mark BAdelaide

Disgusting rubbish

published
2 comments
Tropicover
ChontalTropicover
Mark B
Mark B

About the response I expected from you.


I have just had my umbrella installed

published

I have nothing but praise for this fabulous company. From the time I called to the time the umbrella was installed everything has run to plan. The staff have all been so polite and helpful. In a word fantastic !

GRZ

GRZBombira

Double Charge on Credit Card

published

In September 2018 we ordered a new cover $1,850 that week our credit card was charged $1850 through a different company, Tropicover used our credit card to pay their supplier but made the payment the exact amount of our purchase. Then in November they charged our card again a further $1,850. Tried to speak with Aaron Cohen he tells me not there problem speak to our bank. We have and their fraud team are looking into it. Great umbrella but not for twice the price. Watch your credit card for months after any purchase.

great product and service

published

I have just replaced the original umbrella cover with a new one .The old one was over 15 years old and showing its age. I was more than satisfied with the old one and didn't really expect it to last as long as it did

1 comment
Tropicover
ChontalTropicover

Thank you Ronnie.


Cara

CaraBrisbane

4 years on and still good as new

published

We have a 3x3m square umbrella that we have cemented into the slab. It's 4 years old now and we have it up most of the time. There are times when we have forgotten to take it down during a storm and it has remained strong (we get pretty big storms in Brisbane). We've been under it during heavy rain and haven't gotten wet. Possums sometimes use it as a climbing frame and the fabric has withstood their claws and droppings. It cleans easily with a high pressure water hose. My only gripe is that you can't angle it when the sun is low but perhaps that would compromise the strength. Apart from that, very happy with it and would highly recommend.

1 comment
Tropicover
ChontalTropicover

Thank you Cara. Really appreciate your comment. Tropicover team


Great

published

appointment timing punctual; discussion and suggestions informative and independent; delivery timely; installation trouble free, tidy and efficient; the umbrella purchased is well made, of quality and exactly as presented in brochures; simple to operate and functional as promised; no hidden costs; Tropicover in my experience is an ethical company to do business with. Very happy to recommend.


John

JohnBanora Point

Big umbrella completes the picture!!

published

We recently had a large 4.5m umbrella installed in our pool area - and it is perfect. Can't wait for summer to put it to best use. It provides an area which we will be able to sit / eat etc - and then can be adjusted to cover a good portion of the pool for swimming. We were quite amazed at the reduction in heat when standing / sitting under the umbrella. We are very happy to recommend Tropicover - very pleased with the attention of Aaron and Darren for a great installation and demonstration of its operation. Was well worth the visit to Moorooka to discuss and see options.

1 comment
Tropicover
ChontalTropicover

Thank you John for sharing your review about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.


Shue

ShueBribane

Fraud Company

published

This company is fraud. We bought an umbrella for our pool and they never deliver. They also taken full price on our credit card. We have to report this fraudulent transaction to our bank to refund our money.

2 comments
Tropicover
ChontalTropicover
Tropicover
ChontalTropicover

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Questions & Answers

Merv and Sandy

Merv and Sandyasked

This morning my handle is just going round and round how do I get the umbrella up please?

No answers

Decko

Deckoasked

Has anybody else had a bad experience with after sales service and warranty with this rude bloke who I presume is the owner of Tropicover?

6 answers
Saul Goodman
Saul Goodman

I was blown away at his agressiveness, which lead me to look up reviews...and guess what, it seems everyone has had the same experience!

Decko
Decko

Thanks for your feedback Saul. It seems to me everybody who deals with Tropicover has the same opinion, if your ever dare have a warranty claim with this company you are going to be very disappointed with the outcome.

Another victim
Another victim

They are thieves Decko. Don't deal with them.


Decko

Deckoasked

Hi, my Tropicover has ended up in my pool due to a very obvious fratigue of the main rear arm top linkage. Its has completely sheared off. Please advise....04000 18006. Declan in Macgregor Brisbane.

1 answer

Well contact the manufacturers for a replacement part quote. I doubt the commercial quality that it is advertised as. How old is it?


Get an answer from our members and Tropicover representatives

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