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Tropicover

Tropicover

3.5 from 68 reviews · View Statistics
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Listing monitored by Tropicover

Reviews

3.5
68 reviews
  • Product Quality
    2.5 (13)
  • Return Claim MadeYes (4) · No (9)
  • Customer Service
    2.1 (11)
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Terrible after sales service

published

$3500 spent on umbrella winding wire broke sent photos would not honour warranty unless we sent parts back! Had all photos to prove what a disgrace! Actually used the f word at us in a text message. Cover top for umbrella does not survive hot temperatures have had to spend money and get a new top pit on it as the original one rotted away in three years. Ended up finding fault in manufacture of umbrella causing wire winding rope to break fixed that and brought new wire and attachment pieces from Bunnings all for $25 and three years later all still going well. Do not use this company very untrustworthy and extremely overpriced for what you get. Meant to be rated to 135 km wind no way at all is it!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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hellobillie30
hellobillie30North Queensland, QLD

Absolutely appalling service

published

Umbrella broke after 2 years. Company won’t warrant it despite the fact it comes with 5 years warranty. Wish I had of seen other people’s horrifying reviews of this company to save me from being in tidy predicament. They also trade under outdoor lifestyle umbrella. Highly rude customer service.

Product Quality
1/5
Customer Service
1/5
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Rae
RaeGreater Melbourne (Inner), VIC

5 Year Warranty for umbrella cover only lasted 2 years

published

See pictures attached, the paint on the base plate Arrived already flaked, its packaging was damaged and a replacement strut was sent as one was damaged when I received it. When i inquired about the warranty the owner “ grumpy OB” was very rude and the first thing he said to me was “your not getting a new cover” end of conversation! This man kept avoiding my calls and his wife was the same pretending she was just a worker there. Rubbish product and rubbish people!!

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Product Quality
1/5
Customer Service
1/5
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Anne Fraser
Anne FraserSydney Surrounds, NSW

Do not deal with Tropicover

published
Product Quality
1/5
Customer Service
1/5
Tropicover
ChontalTropicoverSend a private message
Anne Fraser
Anne Fraser
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Trish
TrishHunter Region, NSW
  • 6 reviews

Worst product ever

published
Product Quality
1/5
Customer Service
1/5
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Shell and Trent
Shell and TrentCentral Queensland, QLD

Octagonal Model D50 Umbrella

published

We purchased the large octagonal umbrella from Aaron and Karen 2 years ago and recently purchased our second one for our pool, both times Aaron and Keren's service has been outstanding. The product is excellent and the help and customer service from Aaron and Keren we could not fault. We are really happy with our purchases.

Product Quality
5/5
Customer Service
5/5
Tropicover
ChontalTropicoverSend a private message

Thank you Shell.

Shell and Trent
Shell and Trent

Not a problem, you are a pleasure to deal with could not be more helpful. Please tell Aaron that the base
Plate has worked great, after the Concreters not putting spigot in straight..

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Sharon C.
Sharon C.South East Queensland, QLD
  • 3 reviews
  • Verified

Beware of this product and company

published
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Product Quality
1/5
Customer Service
1/5
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This company steals from your credit card. Check all review sites including facebook, i'm not the only one.

published

This company kept my credit card details after a small personal purchase and 6 months later falsely charged over $3000 to my card and promised to credit it back but never did. Do not buy from them they are criminals.

Product Quality
1/5
Customer Service
1/5
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Patrick
PatrickHunter Region, NSW
  • 2 reviews

Exactly as ordered. Excellent quality, would recommend to any purchaser.

published

An excellent product. Well engineered and produced. We bought two of the large octagonal umbrellas and couldn’t be happier. They make our pool area look perfectly finished. Tropicover should be proud of their product and are an example to any company hoping to succeed. Tropicover provide excellent service and are very courteous and patient and answered all our questions and queries. We would be happy to recommend Tropicover to anyone considering purchasing an shade umbrella for whatever reason.

Product Quality
5/5
Customer Service
5/5
Tropicover
ChontalTropicoverSend a private message

Thank you Patrick for sharing your feedback about our product. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

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Trevor Kenneally
Trevor KenneallySydney, NSW
  • 2 reviews
  • 4 likes

A well engineered umbrella

published

I have enjoyed a big black Tropicover umbrella for the past 6 years.It cranks up and down with ease and keeps the sun and rain at Bay. It is beautifully engineered by craftsmen In Queensland and puts every other brand that I’ve seen, well and truly in the shade

Product Quality
5/5
Customer Service
5/5
Tropicover
ChontalTropicoverSend a private message

Thank you Trevor. We strive to do our best in providing the highest quality of product and service to meet our customers needs. Tropicover trading for more then 26 years so its nice get feedback from honset, appricate people to our product....

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Maria S
Maria SSouth East Queensland, QLD

Our garden looks amazing with the new umbrellas

published

We are very happy with the umbrellas and the work that was done ,they look absolutely fabulous ,thank you very much.The colours are great and our garden looks so good now.

Incentivised Review No
Return Claim MadeNo
Tropicover
ChontalTropicoverSend a private message

Thank you Maria for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

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Fantastic after sales support

published

Purchased a tropicover umbrella 12 years ago. After many years of enjoyment looked at replacing it but couldn’t find anything else as good. Called the company who suggested just updating the canopy. Came out, serviced the frame and cables then installed a new canopy. Like brand new but much better value than replacing it

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Tropicover
ChontalTropicoverSend a private message

Thank you Andrew for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

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John T
John TSouth East Queensland, QLD

Fabulous

published

We love our 5 metre umbrella. It has turned a corner of our garden into a fabulous outdoor living room! It stays almost permanently up all summer and is used regularly throughout the year. Recently our umbrella was damaged in a freak wild storm. Fortunately insurance covered it and we now have a new one! Great service from Tropicover, I would highly recommend their products.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Tropicover
ChontalTropicoverSend a private message

Thank you John. We strive to do our best in providing the highest quality of product and service to meet our customers needs.
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Quick and Easy

published

Thank you team for providing quick, easy service for both ordering and delivering of our new umbrella covers.
They add a clean streamline to our outdoor area also providing care from the weather to our frequently used umbrellas!

Tropicover
ChontalTropicoverSend a private message

Thank you Louise for sharing your feedback about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

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  • Verified

Umbrellas add to our property

published

Initially purchased one umbrella large 4 m to cover pool looking for shade worked perfect.
Followed up this year 2019 with second one.
Easy to install and easy to operate.
Delivery excellent Queensland to outer Melbourne suburb 4 days (toll)

Tropicover
ChontalTropicoverSend a private message

Thank you Mark for sharing your review about Tropicover umbrellas. We strive to do our best in providing the highest quality of product and service to meet our customers needs.

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Questions & Answers

Merv and Sandy
Merv and Sandyasked

This morning my handle is just going round and round how do I get the umbrella up please?

No answers
Decko
Deckoasked

Has anybody else had a bad experience with after sales service and warranty with this rude bloke who I presume is the owner of Tropicover?

6 answers
Brendon Tapiata
Brendon Tapiata

I was blown away at his agressiveness, which lead me to look up reviews...and guess what, it seems everyone has had the same experience!

Decko
Decko

Thanks for your feedback Saul. It seems to me everybody who deals with Tropicover has the same opinion, if your ever dare have a warranty claim with this company you are going to be very disappointed with the outcome.

Another victim
Another victim

They are thieves Decko. Don't deal with them.

Decko
Deckoasked

Hi, my Tropicover has ended up in my pool due to a very obvious fratigue of the main rear arm top linkage. Its has completely sheared off. Please advise....04000 18006. Declan in Macgregor Brisbane.

1 answer

Well contact the manufacturers for a replacement part quote. I doubt the commercial quality that it is advertised as. How old is it?

Get an answer from our members and Tropicover representatives

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