Troya Beauty

Troya Beauty

 Verified🏆 2024 Award
Troya Beauty
4.7

315 reviews

PositivevsNegative
93% · 29316 · 5%

Reviews

315 reviews
Love life
Love lifeWide Bay-Burnett, QLD3 posts
 

Awaphui shampoo & conditioner 1 litre quality products &great savings.easy navigation to make purchase on app

Fantastic communication,quick delivery
I would definitely recommend this company
Great range of products Show details
Shannon M.
Shannon M.Sydney, NSW2 posts
  Fair Incentive

Excellent prices

Great price on a lovely product (Medik8 surface cleanser) and excellent communication from company.
Yuka C.
Yuka C.
  Fair Incentive

Recommend

Product arrived fast and good customer service
Will repurchase again Show details
Judy Brown
Judy BrownVictoria2 posts
  Fair Incentive

Beautiful product

Leave in conditioner smells divine and my hair is so soft. Highly recommend Troya Beauty. Website easy to use. Quick to post.
ed_3058
ed_3058Melbourne2 posts
  Fair Incentive

Great prices

Great prices, best I could find. Good product and delivery. Show details
gail
gailSouth East Queensland, QLD
  Fair Incentive

very good product

have used this product before and found it very good for my hair.
Nicole S.
Nicole S.
 

The teams troya are a pleasure to deal with

Had a postal issue they rectified the matter straight away. I’ll purchase again purely based on the way everything was handled. Show details
Bethwyn C.
Bethwyn C.Perth, WA
 

They'll spam you with offers but won't address the problem

I ordered over $200 worth of product with promised delivery in time for Christmas. Products didn't arrive and repeated requests for replacement or refund were ignored until the tone of my emails became hostile. Money finally refunded but not in time to purchase elsewhere and post in time for Christmas. The owners son then sent an email begging me not to send a negative review! All this time I was receiving email offers at the rate of 3 or 4 a day! Show details
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Roro
Roro
 

Customer for life

Genuine fresh products at fantastic prices and amazing service. Thank you for a lovely shopping experience! Will keep shopping here again and again :) Show details ·  1
LaG
LaG2 posts
 

Over 2 weeks and still have not received

I have emailed them that it's been 2 weeks and I still have not received my products and was told that the shipping was 'deemed lost' and that they have shipped a new one and it should arrive in1 or 2 days and sent same tracking number that was issued 2 weeks ago of which delivery was updated to be delivered today or tomorrow. I'm are not stupid here. You've done exactly the same thing a few months ago. Will spend my money somewhere else where I'm not lied to. Terrible experience. Show details
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Order not received
Order not received
  Verified

Goods not delivered

Placed an order on 11/12/23 with Troya Besuty. The company stated Australia post must have lost it and would send out another. The tracking number suggests it’s still at the warehouse and not left.
Have asked 3 times for a refund, just get emails stating they are looking into it.
DO NOT buy from this company! Show details
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Gayle D.
Gayle D.
 

Amazing customer service

I put in an order for my CPR Haircare as the prices Troya offered were amazing. Australia post delayed my order and Troya staff were amazing rectifying the situation after I contacted them, sending a new parcel right away. Will be ordering all my hair supplies from Troya in the future. Show details
fabfortuna1023
fabfortuna10234 posts
 

Shipping takes a very long time

My order was on the way on the 10th October and it is now 21st October, now 11 days and my parcel is stuck in nowhere land and I have no products. Shipping with this company takes too long. I will not order from them again. Show details
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Val
Val
 

Amazing!

Amazing products and customer service! I'll be purchasing from these guys again!
Janine
Janine
 

Bonded Keratin

I purchased this product after reading all the reviews. I have had a lot of keratin treatments in my hair at Salons and thought I would try this .
I would not use it again as it made my hair very dry and damaged after following all the instructions- had to go to hairdressers and get some of the length cut off.. Show details
Ella
EllaMetropolitan Adelaide, SA6 posts
 
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Ann-Marie
Ann-MarieSouth East Queensland, QLD2 posts
 

Bonded is the BEST

Bonded keratin treatment works as well as salon straightening, if not better!! It's quarter of the price & easy to apply, love it ❤️ Show details
Product Quality
Shipping
Lou
Lou
 

Wonderful customer service (and products!!)

Ordered some hair masks and was a little disappointed when AusPost lost/delayed my delivery - and Sara from customer service absolutely made sure I was getting all the help I needed!! She was replying back within the hour with ways to help me and even organised a replacement when AusPost was unresponsive. Made for a wonderful shopping experience. Show details
emurphy
emurphyBrisbane4 posts
 

Products never arrived

I ordered Redken Extreme Bleach Recovery products that did not arrive after almost two weeks. I was advised the products were resent due to being deemed ‘lost’ using the same tracking number. Australia Post have since advised it is not possible to re issue a tracking number. I had to insist on a refund, which took an unacceptable amount of time to be processed. I would not recommend Troya Beauty. I’m incredibly dissatisfied. I had to submit a disputed transaction with my bank in order to be reimbursed.
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Eboni
EboniPerth, WA2 posts
  Fair Incentive

Perfect! Will buy again and again

This shampoo and conditioner is so great for my dry and damaged hair, always leaves it feeling fresh! Show details
Sarah
Sarah
  Fair Incentive

New favourite moisturiser

So hydrating and cooling, definitely a new staple to my skin care
Dianne J
Dianne JSouth East Queensland, QLD5 posts
  Fair Incentive

Great products and price

Love the shampoo and conditioner I ordered.
Easy to use store and fast delivery.
GJP
GJP
  Fair Incentive

Very Happy!

Very happy and satisfied with my purchases from Troya Beauty! My products always come very quickly and are at very competitive pricing! Thank you! Show details
Kimbo
KimboNorth Queensland, QLD5 posts
 

Great prices

Great prices and super fast delivery. Very happy with my purchases. Will purchase again Show details
Donna P
Donna PSouthwest, VIC
  Fair Incentive

Redken Shampoo and Conditioner

Great experience dealing with Troya Beauty. They were very prompt in processing my order. Show details
Jodie S.
Jodie S.2 posts
  Fair Incentive

One of the best

I am a hairdresser by trade and have used a lot of keratin smoothing treatments and this one is great , hair feels great after and so easy to use . Very user friendly Show details
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bianca
bianca2 posts
  Fair Incentive

one of my favourite hair products!!

i used the keratin shampoo and treatment and it kept my hair straight for days and even made my hair lighter! love love love Show details
Product Quality
Shipping
Iana
IanaSydney, NSW2 posts
 

Great customer service

I have been ordering with Troya for a while- always best promos and variety of skincare.
Love prompt delivery. Highly recommended Show details
Marion
MarionMetropolitan Adelaide, SA2 posts
 

new to this product

I have very curly hair so this product is perfect to smooth and defrizz! Show details
Zee
Zee2 posts
  Fair Incentive Verified

Same result as going to the hairdresser

Easy to order, took about 2 weeks to arrive to NZ. Instructions were easy to follow. I recommend not doing the Keratin treatment in the shower as you need good ventilation, but nothing bad happened, just next time I will apply out of the shower. My hair is quite damaged but after blow drying and using the GHD, the result is better than when I have it done at the hair dresser. My hair feels amazing. Not sure how long it will last but definitely purchasing again when I run out! Show details
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Heather
HeatherSouth East Queensland, QLD
  Fair Incentive

Just love NAK Fixation Finishing Spray - Thank you Troya

Bought this product through Troya. Terrific, fast, service. This product is perfect for use with my very fine hair. Light but strong - no glug! The scent is bland so does not overpower my perfume, which I have found a problem with other hairspray. Show details
Lan
LanSydney, NSW
 

Love Medik8

Really happy purchasing medik8 vitamin c and hualauronic serums, skin feeling great and fast shipping Show details
Anna
Anna
  Fair Incentive Verified

Love this

This serum is a favourite for me and my partner. Absorbs beautifully and a great foundation for other products too. Has really helped calm my partners sensitive skin while hydrating it to. Will buy again and again Show details
Chloe
Chloe
  Fair Incentive

Love this product!

This shampoo is amazing for my fine lifeless hair, it gives volume but doesn’t leave it feeling too heavy like other shampoos do. It has helped with hair loss and leaves my hair feeling super clean and healthy! Show details
Ebony-Storm
Ebony-StormSouth West, WA
  Fair Incentive

Highly recommend great product & customer service!!

Highly recommend I brought redken bonding shampoo & conditioner leaves my hair super soft and feeling incredibly healthy! Show details
Product Quality
Shipping
monno
monnoSydney, NSW28 posts
 

excellent service!

quick service and delivery! would definitely keep purchasing form here! Show details
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Michelle J.
Michelle J.Greater Melbourne (Inner), VIC3 posts
  Fair Incentive

Works perfectly

The first time I used BONDED Keratin Mending Treatment 150ml Duo it was good and helped with the frizz, I reapplied it 2 weeks later, it’s now silky smooth and frizz free. Show details
Product Quality
Shipping
SARA
SARAPerth, WA2 posts
  Fair Incentive

Quick and reliable

Products arrived quickly and are great quality. I will be purchasing from troya Beauty again Show details
Maria C.
Maria C.Greater Melbourne (Metropolitan), VIC
  Fair Incentive

Prompt delivery, engagement & response

I placed my first order and was very happy with delivery timeline. I received a damaged product which was acknowledged and resolved very promptly. Highly recommend and will definitely use again. Show details
NicTux
NicTux
  Fair Incentive

Medika8 Advance night restore

I have sensitive skin and it always seems dry. I apply this every night and it absorbs beautifully. In the morning, my skin is soft and hydrated. My fine lines and wrinkles seem to even out when using this every day. Show details
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