Troya Beauty

Troya Beauty

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Troya Beauty
4.7

324 reviews

PositivevsNegative
94% · 30315 · 5%

Reviews

324 reviews
324 reviews
Caz
Caz5 posts
 

Poor Customer Service

Paid for express post and 5 days later still waiting. Customer service is below standard. Promise to respond within 24 hours , still waiting☹️
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Sue Adderton
Sue AddertonHobart, TAS
  Fair Incentive

Fantastic shopping experience

Such a pleasure to buy from here and customer service goes above and beyond. Show details
Jenny Lowe
Jenny Lowe
  Fair Incentive

Silk and shine

The colour care shampoo and conditioner bundle has been a good match for me. It has a nice consistency and leaves my hair feeling lightweight with a lustrous shine. It’s a bit early yet to comment on how the colour is lasting but I’m very happy so far..
They originally sent the wrong bundle but the company was quick to respond and apologetic for their error. They even sent me a small gift in recognition of my inconvenience. Show details
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Lady H
Lady H
  Fair Incentive

Excellent service

I had some trouble with delivery which is not Troyas beauty fault and this company was very helpful willing to resolve this situation Your service is excellent and your products have good prices
Riley
Riley
  Fair Incentive

Good place to shop

Good place to buy beauty products from definitely would recommend.
Shipping
Sheila M
Sheila M
  Fair Incentive

Very satisfied with service

Every purchase from Troy's has been a quality product and delivered on time. Very satisfied! Would definitely recommend Troya. Show details
Puna
PunaLong Jetty
  Fair Incentive

Great First Experience with Troya Beauty online

Troya's website was easy to negotiate and included a wide range of products . I was nearly out of shampoo however not to worry the products I ordered arrived within a few days of ordering them. Packaged well also and at a bargain price. I will definitely be shopping with Troya Beauty again. Show details
Coral
Coral
  Fair Incentive Verified

Excellent service. Fast delivery and great deals

Great company selling legit products. I ordered some redken shampoo and condition while it was on sale and had it delivered in less than a week. Looking to make a second purchase using this site now as they often have deals on a lot of products I use. Show details
Anna
Anna
  Fair Incentive

Quality at a great price

Very very well priced quality products. Thankyou for helping me save some money in tough times. Show details
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Nanda
Nanda
  Fair Incentive

Fast delivery and great prices

Fast delivery and great prices. The products are amazing. Would recommend it.
Dmitry
Dmitry
  Fair Incentive

Experience

Absolutely amazing, the product was exactly what I was after.
Nicole
Nicole
  Fair Incentive

Great customer service!

Troya Beauty have great customer service. I have consistently ordered from them and have always fulfilled the delivery within a reasonable timeframe. On one occasion there was a delay and they were quick to respond and resolved this by following up and resending a new order. Very happy with the service they provide!
Charmaine S
Charmaine SMetropolitan Adelaide, SA2 posts
  Fair Incentive Verified

Exactly what I was looking for!

Black shampoo, icy blonde is absolutely amazing! So much better than any purple shampoo I've used in the past. It smells divine and lathers up so well. It doesn't dry out my hair at all.

The pricing was extremely competitive and the product was packaged well.

The postage however was pretty poor. I assumed it was Australia Post but upon investigating I found that it wasn't dispatched from the warehouse for 5 days. So it did arrive via express post the day after dispatch.
I emailed Troya and had my issue dealt with promptly and professionally. I was given a postage refund if $3. The difference between express postage and standard postage.
I appreciate their efforts to rectify the issue. Show details

Product Quality
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JJM
JJM
  Fair Incentive Verified

Excellent customer service

I had a great experience with Troya Beauty. My package went missing and excessively delayed with Australia Post and once contacted, Sara B from Troya Beauty quickly sorted the issue and I had my package within a couple of days. The products I purchased were competitively priced and well-packaged. Overall, a great experience. Show details
Love life
Love lifeWide Bay-Burnett, QLD3 posts
 

Awaphui shampoo & conditioner 1 litre quality products &great savings.easy navigation to make purchase on app

Fantastic communication,quick delivery
I would definitely recommend this company
Great range of products Show details
Shannon M.
Shannon M.Sydney, NSW2 posts
  Fair Incentive

Excellent prices

Great price on a lovely product (Medik8 surface cleanser) and excellent communication from company.
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Yuka C.
Yuka C.
  Fair Incentive

Recommend

Product arrived fast and good customer service
Will repurchase again Show details
Judy Brown
Judy BrownVictoria2 posts
  Fair Incentive

Beautiful product

Leave in conditioner smells divine and my hair is so soft. Highly recommend Troya Beauty. Website easy to use. Quick to post.
ed_3058
ed_3058Melbourne2 posts
  Fair Incentive

Great prices

Great prices, best I could find. Good product and delivery. Show details
gail
gailSouth East Queensland, QLD
  Fair Incentive

very good product

have used this product before and found it very good for my hair.
Nicole S.
Nicole S.
 

The teams troya are a pleasure to deal with

Had a postal issue they rectified the matter straight away. I’ll purchase again purely based on the way everything was handled. Show details
Bethwyn C.
Bethwyn C.Perth, WA
 

They'll spam you with offers but won't address the problem

I ordered over $200 worth of product with promised delivery in time for Christmas. Products didn't arrive and repeated requests for replacement or refund were ignored until the tone of my emails became hostile. Money finally refunded but not in time to purchase elsewhere and post in time for Christmas. The owners son then sent an email begging me not to send a negative review! All this time I was receiving email offers at the rate of 3 or 4 a day! Show details
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Roro
Roro
 

Customer for life

Genuine fresh products at fantastic prices and amazing service. Thank you for a lovely shopping experience! Will keep shopping here again and again :) Show details ·  1
LaG
LaG2 posts
 

Over 2 weeks and still have not received

I have emailed them that it's been 2 weeks and I still have not received my products and was told that the shipping was 'deemed lost' and that they have shipped a new one and it should arrive in1 or 2 days and sent same tracking number that was issued 2 weeks ago of which delivery was updated to be delivered today or tomorrow. I'm are not stupid here. You've done exactly the same thing a few months ago. Will spend my money somewhere else where I'm not lied to. Terrible experience. Show details
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Order not received
Order not received
  Verified

Goods not delivered

Placed an order on 11/12/23 with Troya Besuty. The company stated Australia post must have lost it and would send out another. The tracking number suggests it’s still at the warehouse and not left.
Have asked 3 times for a refund, just get emails stating they are looking into it.
DO NOT buy from this company! Show details
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Gayle D.
Gayle D.
 

Amazing customer service

I put in an order for my CPR Haircare as the prices Troya offered were amazing. Australia post delayed my order and Troya staff were amazing rectifying the situation after I contacted them, sending a new parcel right away. Will be ordering all my hair supplies from Troya in the future. Show details
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fabfortuna1023
fabfortuna10235 posts
 

Shipping takes a very long time

My order was on the way on the 10th October and it is now 21st October, now 11 days and my parcel is stuck in nowhere land and I have no products. Shipping with this company takes too long. I will not order from them again. Show details
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Janine
Janine
 

Bonded Keratin

I purchased this product after reading all the reviews. I have had a lot of keratin treatments in my hair at Salons and thought I would try this .
I would not use it again as it made my hair very dry and damaged after following all the instructions- had to go to hairdressers and get some of the length cut off.. Show details
Ella
EllaMetropolitan Adelaide, SA6 posts
 
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Ann-Marie
Ann-MarieSouth East Queensland, QLD2 posts
 

Bonded is the BEST

Bonded keratin treatment works as well as salon straightening, if not better!! It's quarter of the price & easy to apply, love it ❤️ Show details
Shipping
Lou
Lou
 

Wonderful customer service (and products!!)

Ordered some hair masks and was a little disappointed when AusPost lost/delayed my delivery - and Sara from customer service absolutely made sure I was getting all the help I needed!! She was replying back within the hour with ways to help me and even organised a replacement when AusPost was unresponsive. Made for a wonderful shopping experience. Show details
emurphy
emurphyBrisbane4 posts
 

Products never arrived

I ordered Redken Extreme Bleach Recovery products that did not arrive after almost two weeks. I was advised the products were resent due to being deemed ‘lost’ using the same tracking number. Australia Post have since advised it is not possible to re issue a tracking number. I had to insist on a refund, which took an unacceptable amount of time to be processed. I would not recommend Troya Beauty. I’m incredibly dissatisfied. I had to submit a disputed transaction with my bank in order to be reimbursed.
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Eboni
EboniPerth, WA2 posts
  Fair Incentive

Perfect! Will buy again and again

This shampoo and conditioner is so great for my dry and damaged hair, always leaves it feeling fresh! Show details
Sarah
Sarah
  Fair Incentive

New favourite moisturiser

So hydrating and cooling, definitely a new staple to my skin care
Dianne J
Dianne JSouth East Queensland, QLD5 posts
  Fair Incentive

Great products and price

Love the shampoo and conditioner I ordered.
Easy to use store and fast delivery.
GJP
GJP
  Fair Incentive

Very Happy!

Very happy and satisfied with my purchases from Troya Beauty! My products always come very quickly and are at very competitive pricing! Thank you! Show details
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Kimbo
KimboNorth Queensland, QLD5 posts
 

Great prices

Great prices and super fast delivery. Very happy with my purchases. Will purchase again Show details
Donna P
Donna PSouthwest, VIC
  Fair Incentive

Redken Shampoo and Conditioner

Great experience dealing with Troya Beauty. They were very prompt in processing my order. Show details
Jodie S.
Jodie S.2 posts
  Fair Incentive

One of the best

I am a hairdresser by trade and have used a lot of keratin smoothing treatments and this one is great , hair feels great after and so easy to use . Very user friendly Show details
bianca
bianca2 posts
  Fair Incentive

one of my favourite hair products!!

i used the keratin shampoo and treatment and it kept my hair straight for days and even made my hair lighter! love love love Show details
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