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Tru Solar

Tru Solar

4.0 from 37 reviews · View Statistics

Reviews

4.1

34 reviews
  • Value for Money
    4.4 (32)
  • Product Quality
    4.3 (30)
  • Return Claim MadeYes (0) · No (34)
  • Customer Service
    4.1 (31)
  • Warranty Claim MadeYes · No (34)
  • Purchase Price$3,349.43
  • Timeliness
    3.3 (3)
  • Job Satisfaction
    2.7 (3)
  • Rates and Fees
    2.7 (3)
  • Installation
    4.2 (30)
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Excellent service

published

Easy process.... Installation was easy and hassle free. Good customer support with set up, app etc... I chose the budjet package with astronergy panels and solis inverter... Working great so far.. One and half years now... No issues.... Comparable with top brands in terms of efficiency, production and overall performance.... Thank you tru solar and team..

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronergy
Warranty Claim MadeNo
John
JohnSouth East Queensland, QLD

This is Terrible Australian Company which steals from hard working Australian people! NIL (0) Stars

published

Phoned Tru Solar and was provided a quote. Assured by Tru Solar there was nothing (NIL) more to pay. Paid extra large deposit and signed paperwork. Installer arrives demanding additional $150.00 cash. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. When we purchase products in Australia we expect the deal or a refund! This company is strongly NOT recommended!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Aris P.
Aris P.Sydney, NSW

wanting additional $150.00 fees. the wifi monitoring is not working now, phone and email several time no respond.

published

Installer arrives wanting additional $150.00 fees. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. the wifi monitoring is not working now, phone and email several time no respond.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel Purchasedjinko
Warranty Claim MadeNo
Purchase Price$2,999.00
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Geoff W.
Geoff W.
  • 2 reviews

Disgusting customer service

published

I have a TruSolar system that obviously has a problem as it’s not feeding into the grid anymore. I have rung the phone number listed for TruSolar numerous times but it does not connect. I have also emailed TruSolar but have not had any reply at all. How else can I contact them?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size3.2 KW
Warranty Claim MadeNo
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Don
DonSydney, NSW
  • 2 reviews

All was good.

published

Vincent, Shane and the two installers made the installation easy. They were professional and personable.

The installation took three and a half weeks from signing the contract to completion.

Very impressive. Very happy.

Don

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstroenergy 300 W Perc mono silver frame
Warranty Claim MadeNo
Purchase Price$3,199.00
2 comments
Don
Don

6 months since installation. All is very good. A really good investment.

Don
Don

After a year of the product. It's a very good investment. Sustainable living.

Robbie
RobbieGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes
  • Verified

Great Solar Installation (earlier review "Tru Solar - Closed down? Cannot be contacted?" was due to phone system update)

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size4.95 KW
Panel PurchasedSeraphim 330W (SRP-330-BMB) panels with Solis 5kW (1P5K-4G-MX) inverter
Warranty Claim MadeNo
1 comment
Tru Solar
Eric F.Tru Solar
LMC
LMCSydney Surrounds, NSW
  • 2 reviews
  • 4 likes
  • Verified

Great service Great Price great Product

published

From start to finish the Tru Solar team we’re really great. I had a lot of questions and changes and they were great. Fast installation and system is generating well from day one. I am very happy and would recommend them to everyone..

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7.8 KW
Panel PurchasedSeraphim
Warranty Claim MadeNo
Purchase Price$4,999.00

Awesome service from start to finish..

published

.Eric stepped me through everything and ensured I had the best Value for money. Installers were great, very neat, prompt and professional all the way. Highly recommend Trusolar and their team.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Don
DonPerth, WA

Nothing to Fault

published

Really simple sales process with options and parts, team of installers where very efficient and professional including working out with local authority any rebates. My home was a new build and TruSolar was very patient between sales and home completion (10 months or more).

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase Price$4,400.00
1 comment
Tru Solar
Eric F.Tru Solar
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More than happy with the result

published

On the 18/7/2019 I had a 5 kw solar system installed by True Solar, and for 6 weeks had a great run with it after that period I started to have a problem with the inverter. The contractor who install the inverter said it was a power surge problem, the power provider came and fixed that problem.The inverter still wouldn’t work. TrueSolar assured me not to worry they would have it sorted.
True to their word their technical department got the problem solved.
I am person who believes that a company is only as good as it after sales service True Solar certainly lives up to its word and into days world means everything.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedC Sun 300 with Solis inverter
Warranty Claim MadeNo
Purchase Price$3,499.00
1 comment
Tru Solar
Eric F.Tru Solar
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Great experience for start to finish

published

Ron and Shane from the office were very good to deal with, they let me tailor my system components to my preference so I got what I wanted at a great price. Dave the Brisbane electrical installer was professional in every aspect. Can't praise them enough. Great team effort guys

Value for Money
Product Quality
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
1 comment
Tru Solar
Eric F.Tru Solar
Ajesh john
Ajesh johnSydney, NSW

Good quality service especially thanks to John and Shane for your valuable service for the solar panel

published

Communication is excellent to installation process of solar panel. Thanks again for John and Shane.All process went to my email.Good quality service from beginning of the paperwork and up to installation.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTrina panel
Warranty Claim MadeNo
Purchase Price$3,490.00
1 comment
Tru Solar
Eric F.Tru Solar
Natasha
NatashaSouth East Queensland, QLD

Helpful and Easy

published

TruSolar were easy to deal with. Communication was great, and they have been very helpful l. Our system was installed within a few weeks and everything seems to be working great.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.1 KW
Panel PurchasedSeraphim
Warranty Claim MadeNo
1 comment
Tru Solar
Eric F.Tru Solar

Perfect

published

We have had by far one of the best service experiences from Trusolar. Starting from a basic enquiry to the installation and after sales, whole cycle has been fantastic ! Eric and Harry have put in their best foot forward to enable that we have the installation on our desired day and date. Truly hasslefree! Thanks Trusolar team !

Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Tru Solar
Eric F.Tru Solar
Unhappy garry
Unhappy garryPerth, WA

Meeeh

published

Took too long from initial conversation to install date 6 weeks? Vincent was good on the phone few cracked tiles on roof and just ripped my elec box off wall and left it hanging by the cables

Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.5 KW
Warranty Claim MadeNo
Purchase Price$2,999.00
1 comment
Tru Solar
Eric F.Tru Solar
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Questions & Answers

Sue M.
Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

No answers

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Details

CategorySolar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
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