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Tru Solar

Tru Solar (page 2 of 2)

4.0 from 37 reviews · View Statistics
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Reviews

4.1
34 reviews
  • Value for Money
    4.4 (32)
  • Product Quality
    4.3 (30)
  • Return Claim MadeYes (0) · No (34)
  • Customer Service
    4.1 (31)
  • Timeliness
    3.3 (3)
  • Job Satisfaction
    2.7 (3)
  • Rates and Fees
    2.7 (3)
  • Installation
    4.2 (30)
  • Warranty Claim MadeYes · No (34)
  • Purchase Price$3,349.43
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les
lesSydney Surrounds, NSW
  • 12 reviews
  • 11 likes

nice work

published

pretty easy process..
but once the boys were here, things ran pretty smoothly
I have to say, this is my 3rd installation and experience with solar
even thou its pain to get started, the install side of things is the best i have seen
the most important thing for me is the inverter and switches and how tidy this looks on the wall. this was the best by far. So this is a honest review. Painful arranging install, then great installation, now waiting for AGL to finish the process slow. overall this company is good., just be patient. & yes the product is really good!

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solas inverter 6.6kwh 3 phase
Warranty Claim MadeNo
Purchase Price$3,400.00
Tru Solar
Eric F.Tru Solar
Wozza
WozzaIllawarra, NSW

Great system, installed on time

published

Great service, Eric and Shane were very helpful through the whole process. The system was installed within 3 weeks from first phone call. Tru solar organized everything. Very happy with the whole process.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tru Solar
Eric F.Tru Solar
Guru s.
Guru s.Greater Melbourne (Metropolitan), VIC

Awesome services

published

Perfectly done everything
Best value comparatively others
Would definitely recommend others to go for this company
Satisfied with everything from quotation to installion
Did great job within limited time
After sale services are way too good

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tru Solar
Eric F.Tru Solar
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AmyB
AmyBMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes
  • Verified

Do not touch them!

published

I have a steel framed roof with tiles. When I paid my deposit this was advised and the sales consultant checked with the installation team this would not be an issue.
8 weeks have passed and they cancelled my installation date the day before stating they are unable to install on a steel frame.
They do not send anyone out to inspect the jobs and are simply wanting to secure your deposit, worst customer service I have ever received. Don't do it!

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Panel Purchased never happened
Warranty Claim MadeNo
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Marilyn C.
Marilyn C.South East Queensland, QLD

Very easy process

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size-6.6 KW
Panel Purchased CSUN Panels and Solis inverter
Warranty Claim MadeNo
Purchase Price$3,239.00
Tru Solar
Eric F.Tru Solar

Best thing I ever did.

published

Everything was made very easy.No fuss the job was done on time,a very smooth and easy day.The whole team from beginning to end was great.I am very happy to recommend trusolar to everybody that asks me.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tru Solar
Eric F.Tru Solar
Kylie
KylieSouth East Queensland, QLD
  • 2 reviews

excellent service

published

i received good service when purchasing a 6.6 kw system. I was kept informed about installation from Shane ( installation dept ) & sales service from John explained system features etc. Prompt installation excellent by guys who installed. Highly recommend

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Tru Solar
Eric F.Tru Solar
Tom B.
Tom B.Metropolitan Adelaide, SA

Good installation and customer service

published

Customer service during installation was great. Installers were good local people. I helped them carry the panels to the house as it was a long way from the driveway but they did a little bit extra for me. I got the 6.6kw system and it doesn’t cover my power bill but helps out a bit.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis and Jinko
Warranty Claim MadeNo
Purchase Price$2,980.00
Tru Solar
Eric F.Tru Solar
Aaron Laws
Aaron LawsHunter Region, NSW
  • 3 reviews
  • 3 likes

Zero stars deserved

published

Sell you something they cannot deliver. Please stay away. I was sold a 6.6Kw system. Provided a 5.7Kw system and somehow it’s my fault that the inverter they supplied cant handle all 6.6Kw? Yeah that makes sense. Fighting for over 3 months. Found the installers didn’t even connect the panels.

Value for Money
Product Quality
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Page 2 of 2

Questions & Answers

Sue M.
Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

No answers

Get an answer from our members and Tru Solar representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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