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Tru Solar

Tru Solar

4.0 from 37 reviews · View Statistics

Reviews

4.0

37 reviews
  • Value for Money
    1.6 (5)
  • Product Quality
    1.3 (4)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    1.3 (6)
  • Warranty Claim MadeYes (0) · No (6)
  • Purchase Price$2,999.00
  • Timeliness
    2.0 (1)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    1.0 (1)
  • Installation
    1.2 (5)
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John
JohnSouth East Queensland, QLD

This is Terrible Australian Company which steals from hard working Australian people! NIL (0) Stars

published

Phoned Tru Solar and was provided a quote. Assured by Tru Solar there was nothing (NIL) more to pay. Paid extra large deposit and signed paperwork. Installer arrives demanding additional $150.00 cash. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. When we purchase products in Australia we expect the deal or a refund! This company is strongly NOT recommended!

Value for Money
Product Quality
Geoff W.
Geoff W.
  • 2 reviews

Disgusting customer service

published

I have a TruSolar system that obviously has a problem as it’s not feeding into the grid anymore. I have rung the phone number listed for TruSolar numerous times but it does not connect. I have also emailed TruSolar but have not had any reply at all. How else can I contact them?

Customer Service
Incentivised ReviewNo
Unhappy garry
Unhappy garryPerth, WA

Meeeh

published

Took too long from initial conversation to install date 6 weeks? Vincent was good on the phone few cracked tiles on roof and just ripped my elec box off wall and left it hanging by the cables

Value for Money
Customer Service
1 comment
Tru Solar
Eric F.Tru Solar
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Tom
TomSouth Australia

Terrible customer service, had a nightmare experience. Would strongly recommend not choosing this company

published

Had terrible experience trying to book in an install date. Then installation took over a week. The solar system then continually failed and was not producing for many many months dispite my constant complaints and phone calls. They then failed to submit my new meter application so even after all these issues I was not receiving credit for any solar I was producing. I would not recommend this company to my worst enemy

Value for Money
Product Quality
2 comments
Tru Solar
Eric F.Tru Solar
Tom
Tom
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AmyB
AmyBMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes
  • Verified

Do not touch them!

published

I have a steel framed roof with tiles. When I paid my deposit this was advised and the sales consultant checked with the installation team this would not be an issue.
8 weeks have passed and they cancelled my installation date the day before stating they are unable to install on a steel frame.
They do not send anyone out to inspect the jobs and are simply wanting to secure your deposit, worst customer service I have ever received. Don't do it!

Value for Money
Product Quality
Aaron Laws
Aaron LawsHunter Region, NSW
  • 3 reviews
  • 3 likes

Zero stars deserved

published

Sell you something they cannot deliver. Please stay away. I was sold a 6.6Kw system. Provided a 5.7Kw system and somehow it’s my fault that the inverter they supplied cant handle all 6.6Kw? Yeah that makes sense. Fighting for over 3 months. Found the installers didn’t even connect the panels.

Value for Money
Product Quality
puneet
puneetMetropolitan Adelaide, SA

Damaged gutter seal while installation

published

Really poor after installation service. Damaged a gutter seal in November 2018 even after emails and calls no action has been taken about to go to consumer affairs to sort it out.

1 comment
Tru Solar
Eric F.Tru Solar
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Questions & Answers

Sue M.
Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

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Details

CategorySolar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
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