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Tru Solar

Tru Solar

4.0 from 37 reviews · View Statistics
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Reviews

4.0
37 reviews
  • Value for Money
    4.0 (5)
  • Product Quality
    3.4 (5)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    3.8 (5)
  • Timeliness
    3.0 (1)
  • Job Satisfaction
    2.0 (1)
  • Rates and Fees
    3.0 (1)
  • Installation
    4.2 (5)
  • Warranty Claim MadeYes (1) · No (4)
  • Purchase Price$2,919.50
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Aris P.
Aris P.Sydney, NSW

wanting additional $150.00 fees. the wifi monitoring is not working now, phone and email several time no respond.

published

Installer arrives wanting additional $150.00 fees. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. the wifi monitoring is not working now, phone and email several time no respond.

Value for Money
Product Quality

Great customer service but inverter failed

published

Inverter failed within first 4 months. Called Trusolar, sent photos of the fault, spoke to Shanaya over the phone who was really great to deal with and organised replacement under warranty.

Incentivised Review No
Sasha
Sasha
  • 2 reviews
  • 1 like

Solar inverter failure

published

Hi, Tru solar has supplied and installed the solar system. Within 8 months of installation the SOLIS inverter failed. Not happy with the system and honestly have no faith how long it will last. To get the repairs carried out was a drawn out process. I was expected to run through diagnosing and change settings while online with an operator. This occurred three times. Only positive would be the lovely lady Shanaya who was patient and helpful to rectify and resolve the issue. Initially first few months I was hitting peaks at 5kw now within 11months struggling to reach 4kw.. not happy

Value for Money
Product Quality
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Phil Webber
Phil Webber
  • 2 reviews

Good service, good product

published

Tru solar offered value for money. Good service and follow-up from Harry of the install department.
Overall I was happy with the install and the product. Good value for money.

Phil Webber

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
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les
lesSydney Surrounds, NSW
  • 12 reviews
  • 11 likes

nice work

published

pretty easy process..
but once the boys were here, things ran pretty smoothly
I have to say, this is my 3rd installation and experience with solar
even thou its pain to get started, the install side of things is the best i have seen
the most important thing for me is the inverter and switches and how tidy this looks on the wall. this was the best by far. So this is a honest review. Painful arranging install, then great installation, now waiting for AGL to finish the process slow. overall this company is good., just be patient. & yes the product is really good!

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
Tom B.
Tom B.Metropolitan Adelaide, SA

Good installation and customer service

published

Customer service during installation was great. Installers were good local people. I helped them carry the panels to the house as it was a long way from the driveway but they did a little bit extra for me. I got the 6.6kw system and it doesn’t cover my power bill but helps out a bit.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar

Questions & Answers

Sue M.
Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

No answers

Get an answer from our members and Tru Solar representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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