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Tru Solar

Tru Solar

4.0 from 37 reviews · View Statistics
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Reviews

4.0
37 reviews
  • Value for Money
    5.0 (26)
  • Product Quality
    4.8 (25)
  • Return Claim MadeYes (0) · No (27)
  • Customer Service
    4.9 (24)
  • Timeliness
    5.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Rates and Fees
    4.0 (1)
  • Installation
    4.8 (24)
  • Warranty Claim MadeYes (0) · No (27)
  • Purchase Price$3,407.83
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Excellent service

published

Easy process.... Installation was easy and hassle free. Good customer support with set up, app etc... I chose the budjet package with astronergy panels and solis inverter... Working great so far.. One and half years now... No issues.... Comparable with top brands in terms of efficiency, production and overall performance.... Thank you tru solar and team..

Value for Money
Product Quality

Great customer service but inverter failed

published

Inverter failed within first 4 months. Called Trusolar, sent photos of the fault, spoke to Shanaya over the phone who was really great to deal with and organised replacement under warranty.

Incentivised Review No
Don
DonSydney, NSW
  • 2 reviews

All was good.

published

Vincent, Shane and the two installers made the installation easy. They were professional and personable.

The installation took three and a half weeks from signing the contract to completion.

Very impressive. Very happy.

Don

Value for Money
Product Quality
Don
Don

6 months since installation. All is very good. A really good investment.

Don
Don

After a year of the product. It's a very good investment. Sustainable living.

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Robbie
RobbieGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes
  • Verified

Great Solar Installation (earlier review "Tru Solar - Closed down? Cannot be contacted?" was due to phone system update)

published
Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
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LMC
LMCSydney Surrounds, NSW
  • 2 reviews
  • 4 likes
  • Verified

Great service Great Price great Product

published

From start to finish the Tru Solar team we’re really great. I had a lot of questions and changes and they were great. Fast installation and system is generating well from day one. I am very happy and would recommend them to everyone..

Value for Money
Product Quality

Awesome service from start to finish..

published

.Eric stepped me through everything and ensured I had the best Value for money. Installers were great, very neat, prompt and professional all the way. Highly recommend Trusolar and their team.

Value for Money
Product Quality
Don
DonPerth, WA

Nothing to Fault

published

Really simple sales process with options and parts, team of installers where very efficient and professional including working out with local authority any rebates. My home was a new build and TruSolar was very patient between sales and home completion (10 months or more).

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar

More than happy with the result

published

On the 18/7/2019 I had a 5 kw solar system installed by True Solar, and for 6 weeks had a great run with it after that period I started to have a problem with the inverter. The contractor who install the inverter said it was a power surge problem, the power provider came and fixed that problem.The inverter still wouldn’t work. TrueSolar assured me not to worry they would have it sorted.
True to their word their technical department got the problem solved.
I am person who believes that a company is only as good as it after sales service True Solar certainly lives up to its word and into days world means everything.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar

Great experience for start to finish

published

Ron and Shane from the office were very good to deal with, they let me tailor my system components to my preference so I got what I wanted at a great price. Dave the Brisbane electrical installer was professional in every aspect. Can't praise them enough. Great team effort guys

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
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Ajesh john
Ajesh johnSydney, NSW

Good quality service especially thanks to John and Shane for your valuable service for the solar panel

published

Communication is excellent to installation process of solar panel. Thanks again for John and Shane.All process went to my email.Good quality service from beginning of the paperwork and up to installation.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
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Natasha
NatashaSouth East Queensland, QLD

Helpful and Easy

published

TruSolar were easy to deal with. Communication was great, and they have been very helpful l. Our system was installed within a few weeks and everything seems to be working great.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar

Perfect

published

We have had by far one of the best service experiences from Trusolar. Starting from a basic enquiry to the installation and after sales, whole cycle has been fantastic ! Eric and Harry have put in their best foot forward to enable that we have the installation on our desired day and date. Truly hasslefree! Thanks Trusolar team !

Installation
Incentivised Review No
Tru Solar
Eric F.Tru Solar
Clinton C.
Clinton C.South East Queensland, QLD

Solar

published

All communication was good, we had a 6.6kw panel & 5kw inverter system installed, the installer was very good & just came when he said he was going & got it all done. No hassles with anything.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
Charmaine
CharmaineSydney, NSW

Very good system for the price.

published

We had 6.6Kw of panels put in with a 5Kw inverter with wifi connection. Everything is working well. About 10 panels were slightly tilted in the wrong direction but Shane organised to change them and it was no trouble for the installers to come back and tilt them slightly the other way. We are now generating about 22Kw per day which is excellent for this time of year. I love the wifi connection which I struggled connecting by following the instruction manual but Trusolar gave me the number of the Inverter people and they were very patient and walked me through the whole process. Thanks to Vince, Shane and Simon.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
CADDY
CADDYWheatbelt, WA
  • 4 reviews

Love My Solar

published

I had issues with my electricity connection and harry and vincent both did their best to help sort it out and were always friendly and helpful. There were some communication problems, but other than that, all good from the trusolar team.

Value for Money
Product Quality
Tru Solar
Eric F.Tru Solar
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Questions & Answers

Sue M.
Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

No answers

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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