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Tru Water AUST

Tru Water AUST

2.0 from 590 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (150)
  • Return Claim MadeYes · No (260)
  • Shipping
    2.8 (154)
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Scott
ScottWide Bay-Burnett, QLD
  • Verified

Prompt Delivery

published

We love our water filter. Saves buying water for chiller and fits the standard connection. Prompt Delivery and reminders sent every 6 months to reorder.

Product Quality
Shipping
Return Claim MadeNo
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Darryl F.
Darryl F.Perth, WA
  • Verified

Just like the original

published

I ordered the coffee machine water filters and cleaning tabs. They are exactly the same as the original ones supplied with the machine. My coffee is perfect, due to the products keeping the water and my machine in pristine condition.

Product Quality
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Return Claim MadeNo
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Paul C.
Paul C.Greater Melbourne (Outer), VIC
  • Verified

product works well and was as advertised

published

The parts arrived on time and were exactly what i was expecting from them. I would use them again. Quality was good.

Product Quality
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Return Claim MadeNo
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  • Verified

Great

published

Delivery quick no issues. Not installed as yet due to not being able to open up filtering system. However have had product before and is great.

Product Quality
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  • Verified

All good

published

Bought Breville water filter and cleaning tablets from them.
Priced competitively than other sites, ordered online and products received in less than a week.
All seem to be in order.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
  • Verified

Great price and product

published

After looking around, Tru Water had the best price for my replacement filters and prompt delivery! Will definitely buy again!

Product Quality
Shipping
Return Claim MadeNo
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Mark
MarkWide Bay-Burnett, QLD
  • Verified

Great Price. Excellent Quality.

published

I have been ordering the same replacement filters for many years now. And even though the original manufacturer of my Water Cooler has long since gone, the compatible filters I use are of the highest quality. Delivery is always quick and the discount specials save me a lot of money. Thank you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
  • Verified

Clear water

published

Water filter arrived on time. Filter works great, pure clear water free of any chlorine odour. Recommend for your Durand Filter.

Return Claim MadeNo
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(1,234)
brian
brianGreater Melbourne (Inner), VIC
  • Verified

perfect company amazing service great prices

published

an online service person called paul helped me out. outstanding service and answered all my difficult questions. not often you get this sort of service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Keiran
KeiranWheatbelt, WA
  • Verified

New Water Bottle

published

Was a little slow to get here but was grateful when it did. No issues with the ordering process, just a little slow with the freight but we do live in a regional area

Product Quality
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Kanga
KangaNorth West, QLD
  • Verified

Fast and good service

published

Ordered the Aquaport AQP-FCR-DAO filters and arrived fast. Best price that I could find with a quick google search. Currently using one of the ordered filters and the water tastes great. Highly recommend Tru Water :).

Product Quality
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Return Claim MadeNo
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  • Verified

Great service

published

Quick turnaround and great service. Always happy with the water filters and coffee cleaning tablets we get from Tru Water.

Product Quality
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Paul M
Paul MCentral Queensland, QLD
  • Verified

Great suppliers

published

True water are always offering great service & value, most long weekends yjeu even offer great discounts, We cant fault the service or the products they suppy, a job well done

Product Quality
Return Claim MadeNo
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  • Verified

Great service and delivery

published

All items delivered as per my online order with quick delivery, process was easily completed online through the website, would be happy to use again.

Product Quality
Shipping
Return Claim MadeNo
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Frosty
FrostySydney, NSW
  • Verified

Great Service

published

I ordered new water filters for my LG fridge- very fast delivery and bonus that I got a discount on the long weekend so great price

Product Quality
Shipping
Return Claim MadeNo
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Questions & Answers

Sciarchitect
Sciarchitectasked

Has anyone received a refund from Tru Water?

3 answers
GMD
GMD

Hello, I didn’t receive a refund from Truwater as it is very difficult doing business with them once money has been paid to them; but my bank refunded as soon as I gave them proof of purchase. I also provided product reviews. I was told it would about 45 days before refund but it was 2-3 hours.

Ashley E.
Ashley E.

Yes, i did get a full refund - it was a lot of work, but i contacted NSW Fair Trading as they're currently putting a case against them. Tru Water then decided to actually contact me and they sent a refund.. just contact fair trading and report your case to them and it will get sorted/refunded.

Sciarchitect
Sciarchitect

Thanks for the answers. I have also now been refunded by my bank/Visa. However my bank has advised that the case is still ongoing. I assume they are attempting to recover the money from Tru Water.

Andrew B.
Andrew B.asked

Has anyone else recently received a shipping notice form Truwater? After several months of no product, no refund, and no reply I've suddenly got a shipping notice last Monday.

HOWEVER...its only "shipping information has been been received by Australia Post". And no tracking updates since then.
I.e.. they haven't shipped anything but this is just another delaying tactic.

Good ole Truwater.

5 answers
Roy
Roy

Hi, I have not had shipping notice but been promised delivery on wed. Looking at buying from elsewhere as not optimistic. Can payment be reversed on visa? They may be gone by that time. Roy

Andrew B.
Andrew B.

FYI: winningappliances.com.au delivered in 3 business days. They were awesome.

Robyn
Robyn

A
So had a shipping notice so I requested Aust Post check, they had no record and suggested I get in touch with the sender! No reply which was expected. Still receiving promotional emails.

Steve
Steveasked

Hello again Daisy .
i am still waiting my refund as promised stop saying you will look into it when you have no intention of telling us when our refund will be returned
Steve Wedd
new Zealand

3 answers
Ryan Trent
Ryan Trent

Charge back on your credit card. They get a ~$35 fine and you'll get your money back in ~45days. Quicker than waiting for a reply

GMD
GMD

My charge back was hours- they must be familiar with the business.

Steve
Steve

Hello Daisy do you sleep at night with all the lies you tell Aussie scammers we coming for you soon crap

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