Reviewer Photos & Videos
Delivery quick no issues. Not installed as yet due to not being able to open up filtering system. However have had product before and is great.
Bought Breville water filter and cleaning tablets from them.
Priced competitively than other sites, ordered online and products received in less than a week.
All seem to be in order.
Fast delivery and awesome price
Best price I could find on the web for an LG internal filter. Received order in about 5 days from placing my order. No surprises or issues.
All good (service/product/delivery)
Ordered some genuine filters for my samsung fridge and received them in a reasonable time frame from the initial order.
Great price and product
After looking around, Tru Water had the best price for my replacement filters and prompt delivery! Will definitely buy again!
Great Price. Excellent Quality.
I have been ordering the same replacement filters for many years now. And even though the original manufacturer of my Water Cooler has long since gone, the compatible filters I use are of the highest quality. Delivery is always quick and the discount specials save me a lot of money. Thank you.
Water filter arrived on time. Filter works great, pure clear water free of any chlorine odour. Recommend for your Durand Filter.
Great service and prices
Purchased a replacement filter for my zip machine which is usually over $200 but got it for less than that with free delivery. Received the order within a few days of ordering and everything installed working as should.
perfect company amazing service great prices
an online service person called paul helped me out. outstanding service and answered all my difficult questions. not often you get this sort of service
New Water Bottle
Was a little slow to get here but was grateful when it did. No issues with the ordering process, just a little slow with the freight but we do live in a regional area
Fast and good service
Ordered the Aquaport AQP-FCR-DAO filters and arrived fast. Best price that I could find with a quick google search. Currently using one of the ordered filters and the water tastes great. Highly recommend Tru Water :).
Quick turnaround and great service. Always happy with the water filters and coffee cleaning tablets we get from Tru Water.
True water are always offering great service & value, most long weekends yjeu even offer great discounts, We cant fault the service or the products they suppy, a job well done
Great service and delivery
All items delivered as per my online order with quick delivery, process was easily completed online through the website, would be happy to use again.
Take Money and Don't Supply
I ordered C)2 canisters off them over 1 year ago. They charged my CC and them said there was a 2 week delay. That's the last I have heard from them although I have emailed, left voice messages etc. I have since reordered CO2 of other reputable suppliers. I need some more and was surprised today to see Truwater still try to sell the CO2 they have been unable to supply me for 12 months. Beware!!!!
Questions & Answers
Has anyone received a refund from Tru Water?
Hello, I didn’t receive a refund from Truwater as it is very difficult doing business with them once money has been paid to them; but my bank refunded as soon as I gave them proof of purchase. I also provided product reviews. I was told it would about 45 days before refund but it was 2-3 hours.
Yes, i did get a full refund - it was a lot of work, but i contacted NSW Fair Trading as they're currently putting a case against them. Tru Water then decided to actually contact me and they sent a refund.. just contact fair trading and report your case to them and it will get sorted/refunded.
Thanks for the answers. I have also now been refunded by my bank/Visa. However my bank has advised that the case is still ongoing. I assume they are attempting to recover the money from Tru Water.
Has anyone else recently received a shipping notice form Truwater? After several months of no product, no refund, and no reply I've suddenly got a shipping notice last Monday.
HOWEVER...its only "shipping information has been been received by Australia Post". And no tracking updates since then.
I.e.. they haven't shipped anything but this is just another delaying tactic.
Good ole Truwater.
Hi, I have not had shipping notice but been promised delivery on wed. Looking at buying from elsewhere as not optimistic. Can payment be reversed on visa? They may be gone by that time. Roy
FYI: winningappliances.com.au delivered in 3 business days. They were awesome.
So had a shipping notice so I requested Aust Post check, they had no record and suggested I get in touch with the sender! No reply which was expected. Still receiving promotional emails.
Hello again Daisy .
i am still waiting my refund as promised stop saying you will look into it when you have no intention of telling us when our refund will be returned
Charge back on your credit card. They get a ~$35 fine and you'll get your money back in ~45days. Quicker than waiting for a reply
My charge back was hours- they must be familiar with the business.
Hello Daisy do you sleep at night with all the lies you tell Aussie scammers we coming for you soon crap
Get an answer from our members and Tru Water AUST representatives
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