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Something everyone should have!
Great service, fast delivery & a fantastic product. I use my water filter everyday & I could never see myself going back to tap water now. I’ve had no drama from start to finish with this company. I will definitely buy from them again.
Good product and Fast Delivery
Ordered a Zip filter replacement with them. Had a confirmation email but needed my filter sooner as my taps water quality had been poor for some time. Contacted customer service and they promptly dispatched that day. Will order again.
Nice service and fast shipping
Ordered a filter for my Samsung fridge and honestly did have my doubts but I spoke to someone via live chat and was re assured I would receive it. Well I received the order fast and what I ordered.
Ordered a filter in April.
No contact. Then I decide to ask questions through the on line chat. Constantly told it will be delivered next week and they had issues with their delivery.
Why would you do that to people?
Stay clear and look elsewhere unless you have cash you no longer need.
Came as ordered. No problem
Ordered coffee filters and cleaning tablets, came working a couple of days. Happy with the service and will most likely use again
Excellent Customer Service
Used the live chat and was directed to the right product, which also arrived within a week. Best bang for buck water filters on the Internet and excellent customer service on top!
Best prices for genuine fridge filters
Ordered a samsung filter and received the order within a week. What i ordered is what i received and no surprises.
Very fast delivery not expected
I placed an order for paper cups that was dispatched promptly and received a few days later which i did not expect. Very happy with product and service.
Reasonable price for a flawless product
The best, most effective filter I've had to date, delivered earlier than expected. Will be shopping with these guys again for sure.
Great customer service and product quality
Was a little worried after reading negative reviews so I went on chat, Paul reassured me that they are behind on certain orders but that’s all their was. I placed my order and although it took over a week to get it I received it and the product works perfectly. Will be buying from here in the future!
Amazing Customer Service
I went on their live chat as i worried about my product being a little late . However, my issue was resolved in no time and the staff were so helpful and friendly. The product itself works perfectly.
All in all, very happy with my experience.
Have been purchasing CO2 cartridges from these guys for a while now. Great pricing and great product. Would definitely recommend.
Cheapest price and fast delivery
Couldn’t fault this transaction. Received my order in a short time from when the order was placed. Product was the cheapest available and what I wanted.
Great service, and product!
I ordered the Everpure WFA Hi flow filter recently and my experience with Tru water was great. Contacted them through their live chat asking when I can expect my delivery and sure enough it arrived within 3 days. Product as described. Thanks.
Questions & Answers
Has anyone received a refund from Tru Water?
Hello, I didn’t receive a refund from Truwater as it is very difficult doing business with them once money has been paid to them; but my bank refunded as soon as I gave them proof of purchase. I also provided product reviews. I was told it would about 45 days before refund but it was 2-3 hours.
Yes, i did get a full refund - it was a lot of work, but i contacted NSW Fair Trading as they're currently putting a case against them. Tru Water then decided to actually contact me and they sent a refund.. just contact fair trading and report your case to them and it will get sorted/refunded.
Thanks for the answers. I have also now been refunded by my bank/Visa. However my bank has advised that the case is still ongoing. I assume they are attempting to recover the money from Tru Water.
Has anyone else recently received a shipping notice form Truwater? After several months of no product, no refund, and no reply I've suddenly got a shipping notice last Monday.
HOWEVER...its only "shipping information has been been received by Australia Post". And no tracking updates since then.
I.e.. they haven't shipped anything but this is just another delaying tactic.
Good ole Truwater.
Hi, I have not had shipping notice but been promised delivery on wed. Looking at buying from elsewhere as not optimistic. Can payment be reversed on visa? They may be gone by that time. Roy
FYI: winningappliances.com.au delivered in 3 business days. They were awesome.
So had a shipping notice so I requested Aust Post check, they had no record and suggested I get in touch with the sender! No reply which was expected. Still receiving promotional emails.
Hello again Daisy .
i am still waiting my refund as promised stop saying you will look into it when you have no intention of telling us when our refund will be returned
Charge back on your credit card. They get a ~$35 fine and you'll get your money back in ~45days. Quicker than waiting for a reply
My charge back was hours- they must be familiar with the business.
Hello Daisy do you sleep at night with all the lies you tell Aussie scammers we coming for you soon crap
Get an answer from our members and Tru Water AUST representatives
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