Reviewer Photos & Videos
I needed two parts that i couldn’t find locally to fix an issue with my filter system. I contacted live chat to ask if it was in stock and what was the shipping time, the person on the other end was helpful and shipped it out express no charge. Excellent service.
Omnifilter US2000 Water Filter Upgrade (Replacement) Kit
Arrived in good time, well packaged & undamaged. I've just installed it, easily without (not supplied) instructions. (I am a tradie, though! :-) Overall seems a very cost effective alternative to the original unit, the cartridges for which are now difficult to source and much more expensive. Continued use and ongoing replacement cartridge availability will prove its true worth, but very happy so far.
Perfect online service
Placed our company order online for some Aquaport AQP-FCR3 water filters, received shipment confirmation and goods promptly.
I received exactly what I ordered, the price was the cheapest price I could find online and was even cheaper then driving to my local warehouse and buying them.
Nice to see some Aussie made product
Purchased some compatible cleaning tablets and powder for my revile coffee machine which were made in Australia which was a nice change. Works just as good as the ones you get from the larger retailers.
Wow very impressed
I had an issue with a system purchased from Aqua-pure a long time ago and when I made contact with them they said my system is to old and I should purchase I new one. This was after I just spent money on a new set of filters from Tru Water. Well I contact Tru water who immediately told me that all I needed to fix my issue was a $35 part, which I ordered and received promptly. Overall the customer service was excellent and the knowledge of the technical guy I spoke to was impressive.
Nice and easy transaction
Placed an order, received shipment confirmation and goods all in about 7 days in VIC during lockdown. What i received is exactly what i ordered and at the cheapest price.
Best prices and products
I found customer service to be very helpful and answered my questions promptly via live chat. They also helped me with the delivery when i had an issue with Australia post. Once the delivery issue was resolved i received my order and its now installed. Happy days.
Easy swap and worked well
The filter I had was no longer produced - so this was a replacement system and was easy to do. Hopefully now next year can just replace cartridges and it'll be good.
Cleaner shower water
Have been using this brand of filter for about 4yrs now. Just moved house and as I was leaving noticed it still connected to the shower. So glad I spotted it. Just have to have it.
Hi flow alternative great
Received my hi flow compatible filter that fit the original fine and no difference in taste of water. Price was good. Will buy again.
Very affordable filters
Over the years I have paid over $100 for my replacement filters so I looked for an alternative. I found these guys who were more than half the price and actually delivered pretty quickly. Even though they were half to the price I have not noticed any difference when drinking water.
Great product and speedy delivery
I have been using tru water for years and always go to them for replacements. There prices and product knowledge is the best. Thank you!
Water filter C-T-HIFLOW replacement
Arrived quickly and does what its supposed to do, filter water. Water tastes better than Adelaide tap water. Enough said.
Hi flow filter
Hi Flow Filter fits exactly as described. Staff's knowledge is top notch too! I got a replacement filter based their recommendation.
Love this product
I’ve been using this filter for years, and get it replaced often from Tru water Aust. Fast delivery. Thank you
Questions & Answers
Has anyone received a refund from Tru Water?
Hello, I didn’t receive a refund from Truwater as it is very difficult doing business with them once money has been paid to them; but my bank refunded as soon as I gave them proof of purchase. I also provided product reviews. I was told it would about 45 days before refund but it was 2-3 hours.
Yes, i did get a full refund - it was a lot of work, but i contacted NSW Fair Trading as they're currently putting a case against them. Tru Water then decided to actually contact me and they sent a refund.. just contact fair trading and report your case to them and it will get sorted/refunded.
Thanks for the answers. I have also now been refunded by my bank/Visa. However my bank has advised that the case is still ongoing. I assume they are attempting to recover the money from Tru Water.
Has anyone else recently received a shipping notice form Truwater? After several months of no product, no refund, and no reply I've suddenly got a shipping notice last Monday.
HOWEVER...its only "shipping information has been been received by Australia Post". And no tracking updates since then.
I.e.. they haven't shipped anything but this is just another delaying tactic.
Good ole Truwater.
Hi, I have not had shipping notice but been promised delivery on wed. Looking at buying from elsewhere as not optimistic. Can payment be reversed on visa? They may be gone by that time. Roy
FYI: winningappliances.com.au delivered in 3 business days. They were awesome.
So had a shipping notice so I requested Aust Post check, they had no record and suggested I get in touch with the sender! No reply which was expected. Still receiving promotional emails.
Hello again Daisy .
i am still waiting my refund as promised stop saying you will look into it when you have no intention of telling us when our refund will be returned
Charge back on your credit card. They get a ~$35 fine and you'll get your money back in ~45days. Quicker than waiting for a reply
My charge back was hours- they must be familiar with the business.
Hello Daisy do you sleep at night with all the lies you tell Aussie scammers we coming for you soon crap
Get an answer from our members and Tru Water AUST representatives
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