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Tru Water AUST

Tru Water AUST

1.9 from 570 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (82)
  • Return Claim MadeYes (0) · No (65)
  • Shipping
    4.9 (73)
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Conor M.
Conor M.Sydney, NSW
  • Verified

Fast service

published

I needed two parts that i couldn’t find locally to fix an issue with my filter system. I contacted live chat to ask if it was in stock and what was the shipping time, the person on the other end was helpful and shipped it out express no charge. Excellent service.

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mumbo
mumboLaunceston, TAS
  • Verified

Omnifilter US2000 Water Filter Upgrade (Replacement) Kit

published

Arrived in good time, well packaged & undamaged. I've just installed it, easily without (not supplied) instructions. (I am a tradie, though! :-) Overall seems a very cost effective alternative to the original unit, the cartridges for which are now difficult to source and much more expensive. Continued use and ongoing replacement cartridge availability will prove its true worth, but very happy so far.

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Nathan
NathanSydney, NSW
  • Verified

Perfect online service

published

Placed our company order online for some Aquaport AQP-FCR3 water filters, received shipment confirmation and goods promptly.
I received exactly what I ordered, the price was the cheapest price I could find online and was even cheaper then driving to my local warehouse and buying them.

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Mark L.
Mark L.Perth, WA
  • Verified

Nice to see some Aussie made product

published

Purchased some compatible cleaning tablets and powder for my revile coffee machine which were made in Australia which was a nice change. Works just as good as the ones you get from the larger retailers.

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Kalia R.
Kalia R.South East Queensland, QLD
  • Verified

Wow very impressed

published

I had an issue with a system purchased from Aqua-pure a long time ago and when I made contact with them they said my system is to old and I should purchase I new one. This was after I just spent money on a new set of filters from Tru Water. Well I contact Tru water who immediately told me that all I needed to fix my issue was a $35 part, which I ordered and received promptly. Overall the customer service was excellent and the knowledge of the technical guy I spoke to was impressive.

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Adrian M.
Adrian M.Greater Melbourne (Metropolitan), VIC
  • Verified

Nice and easy transaction

published

Placed an order, received shipment confirmation and goods all in about 7 days in VIC during lockdown. What i received is exactly what i ordered and at the cheapest price.

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Peter S
Peter SSydney, NSW
  • Verified

Best prices and products

published

I found customer service to be very helpful and answered my questions promptly via live chat. They also helped me with the delivery when i had an issue with Australia post. Once the delivery issue was resolved i received my order and its now installed. Happy days.

Product Quality
Shipping
Incentivised ReviewNo
crimson96
crimson96Perth, WA
  • 3 reviews
  • 2 likes
  • Verified

Easy swap and worked well

published

The filter I had was no longer produced - so this was a replacement system and was easy to do. Hopefully now next year can just replace cartridges and it'll be good.

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0.0
(1,234)
  • Verified

Cleaner shower water

published

Have been using this brand of filter for about 4yrs now. Just moved house and as I was leaving noticed it still connected to the shower. So glad I spotted it. Just have to have it.

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Ryan Faraday
Ryan FaradaySouth East Queensland, QLD
  • Verified

Hi flow alternative great

published

Received my hi flow compatible filter that fit the original fine and no difference in taste of water. Price was good. Will buy again.

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David B.
David B.Sydney, NSW
  • Verified

Very affordable filters

published

Over the years I have paid over $100 for my replacement filters so I looked for an alternative. I found these guys who were more than half the price and actually delivered pretty quickly. Even though they were half to the price I have not noticed any difference when drinking water.

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Morgan R.
Morgan R.Sydney Surrounds, NSW
  • Verified

Great product and speedy delivery

published

I have been using tru water for years and always go to them for replacements. There prices and product knowledge is the best. Thank you!

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Brenton H.
Brenton H.Metropolitan Adelaide, SA
  • Verified

Water filter C-T-HIFLOW replacement

published

Arrived quickly and does what its supposed to do, filter water. Water tastes better than Adelaide tap water. Enough said.

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Joerg
JoergMetropolitan Adelaide, SA
  • Verified

Hi flow filter

published

Hi Flow Filter fits exactly as described. Staff's knowledge is top notch too! I got a replacement filter based their recommendation.

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Cher
CherSydney, NSW
  • 2 reviews
  • Verified

Love this product

published

I’ve been using this filter for years, and get it replaced often from Tru water Aust. Fast delivery. Thank you

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Questions & Answers

Sciarchitect
Sciarchitectasked

Has anyone received a refund from Tru Water?

3 answers
GMD
GMD

Hello, I didn’t receive a refund from Truwater as it is very difficult doing business with them once money has been paid to them; but my bank refunded as soon as I gave them proof of purchase. I also provided product reviews. I was told it would about 45 days before refund but it was 2-3 hours.

Ashley E.
Ashley E.

Yes, i did get a full refund - it was a lot of work, but i contacted NSW Fair Trading as they're currently putting a case against them. Tru Water then decided to actually contact me and they sent a refund.. just contact fair trading and report your case to them and it will get sorted/refunded.

Sciarchitect
Sciarchitect

Thanks for the answers. I have also now been refunded by my bank/Visa. However my bank has advised that the case is still ongoing. I assume they are attempting to recover the money from Tru Water.

Andrew B.
Andrew B.asked

Has anyone else recently received a shipping notice form Truwater? After several months of no product, no refund, and no reply I've suddenly got a shipping notice last Monday.

HOWEVER...its only "shipping information has been been received by Australia Post". And no tracking updates since then.
I.e.. they haven't shipped anything but this is just another delaying tactic.

Good ole Truwater.

5 answers
Roy
Roy

Hi, I have not had shipping notice but been promised delivery on wed. Looking at buying from elsewhere as not optimistic. Can payment be reversed on visa? They may be gone by that time. Roy

Andrew B.
Andrew B.

FYI: winningappliances.com.au delivered in 3 business days. They were awesome.

Robyn
Robyn

A
So had a shipping notice so I requested Aust Post check, they had no record and suggested I get in touch with the sender! No reply which was expected. Still receiving promotional emails.

Steve
Steveasked

Hello again Daisy .
i am still waiting my refund as promised stop saying you will look into it when you have no intention of telling us when our refund will be returned
Steve Wedd
new Zealand

3 answers
Ryan Trent
Ryan Trent

Charge back on your credit card. They get a ~$35 fine and you'll get your money back in ~45days. Quicker than waiting for a reply

GMD
GMD

My charge back was hours- they must be familiar with the business.

Steve
Steve

Hello Daisy do you sleep at night with all the lies you tell Aussie scammers we coming for you soon crap

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