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Reviews

5.0

20 reviews
5
(20)
4
(0)
3
(0)
2
(0)
1
(0)
  • Build Stage
  • Customer Service
    5.0 (18)
  • Site Admin
    4.9 (16)
  • Timeliness
    5.0 (17)
  • Structural Integrity
    4.9 (15)
  • Plumbing & Waterproofing
    4.9 (14)
  • Electrical & Lighting
    4.9 (14)
  • Flooring
    5.0 (13)
  • Transparency
    5.0 (15)
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Thank you for building our dream home

published

Best customer service with regular progress updates and quality workmanship and not to mention the greatest building supervisor. Thank you to all at True Value Homes for the effortless journey to building my dream home. I could not have chosen a better builder and I can honestly recommend TVH to everyone.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
1 comment
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Words can not explain how thankful we are!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
1 comment
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Natalie Spencer

Natalie SpencerWestern District, VIC

  • Verified customer

Thanks for building our first home!

published

So happy with our first home!
We found true value at the perfect time after choosing to not go ahead and build with a volume builder and also struggling to find that perfect floor plan for the size block
Value for money we are extremely happy with the end result affording a lot more extras than we would elsewhere
Thank you True Value!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateApril 2020
1 comment
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Ghumbot Family

Ghumbot FamilyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing house built with True Value Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Excellent and professional

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
1 comment
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MukulH

MukulHGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Great build quality, awesome experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
1 comment
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Nilesh and Joshika

Nilesh and JoshikaSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Top quality building experience.

published

Thank you for such a positive experience in the building of our new home with TVH. We are very happy with the quality of the fittings and the workmanship in both interior and exterior of our home. We were impressed with how smoothly the build was managed. We felt informed at all times and the weekly update was very useful. The final cost and completion date was as expected. We would have no hesitation in recommending True Value Homes to anyone looking for a stress free experience.
A big thanks to all the staff members who have provided excellent service throughout the process.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
1 comment
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Paul N

Paul NGreater Melbourne (Metropolitan), VIC

  • Verified customer

These guys are amazing!

published

TVH updated us through each stage of the build with regular with emails, photo updates and site meetings, excellent communication, thank you.
The build was managed in a timely manner and our site was always kept clean
Our home was finished on time, within original quoted price and with no surprise costs, thank you!
We are also very satisfied with the quality of the finishes, cheers for an Amazing home!
Thank you for the transparency and for handling the construction so smoothly!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
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S Tongprasroeth

S TongprasroethSydney, NSW

  • Verified customer

We've chosen the best builder!

published

Being living in Sydney and building our first home in Melbourne, we were very worried on how our journey would be.
Our very first meeting with True Value Homes was very impressive, 80% of our doubtness, imagine when you build your first home, was clarified along with their informative advice guiding us to our first home solutions.
Distance was not an issue for us anymore as it was handling professionally, and flexibility was one of the best of True Value Homes customer services so we could rely on their work.
We'd like to thank everyone who involved in building our dream, especially, Natalie, Leisa, Tina and Conor for all your helps.
Great work!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2019
1 comment
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  • Verified customer

Very Satisfied on Completion of Home.

published

Building with True Value Homes, was a stress free journey for me, only minor issues, that arouse throughout the project. So a big thank you to the team, Rob, Conner, Tina, Nat and Leisa, for all the help and support, during the building process. A very special thanks to Connor, for always going above and beyond as requested by myself. I am happy recommend True Value Homes as a great builder to work with.
Isabella Materia

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2019
1 comment
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Naseem

NaseemGreater Melbourne (Outer), VIC

  • Verified customer

It's a Real True Value Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2019
1 comment
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Amanda 54651

Amanda 54651Melboune

  • 2 reviews
  • 1 like
  • Verified customer

A truly amazing company!

published
Customer Service
Transparency
Timeliness
Build StagePost-Construction
1 comment
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Larissa L.

Larissa L.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Outstanding finished product, thank you!

published

A small family run business who have been fantastic to deal with. After speaking to various companies in the initial stages we found that TVH offered very competitive prices compared to a lot of the big volume builders. Their customer service is outstanding - we received weekly updates throughout the entire build and all of our queries were attended to promptly and professionally. After having our final inspection and handover this month we are very happy with the finished product. Thank you True Value Homes for a great experience.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateMay 2019
1 comment
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True Value Homes A.True Value Homes

The reviewer stated that an incentive was offered for this review

Matt and Carina

Matt and CarinaGreater Melbourne (Outer), VIC

  • Verified customer

A wonderful experience building our first home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2019
1 comment
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James

JamesSouthwest, VIC

  • Verified customer

True value homes= excellent business

published

From the first moment we stepped into true value homes. We were welcomed by an amazing family run business. They went above and beyond for us. Nothing was a issue. The final product is exactly what we were promised from true value homes. Simply amazing. The build process was so easy and the quality of work was 10/10. It’s a credit to this business on how well they run there business and the houses they are building. The best in the business.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
1 comment
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  • Verified customer

Great Construction and Superior Customer Service

published

A very friendly and supportive team to work with. This is my first house and True Value Homes is very helpful throughout the whole process, from color selection till handover. Since I was busy with my work, True Value Homes kept me posted timely on the progress of the constructions via email. Thank you to Mark, Amy, Maddy, Tina, Leisa, Conor and Natalie. Any questions I had were answered promptly and any issues were solved quickly. I am very satisfied with TVH and recommend it to anyone who are looking for a builder for their houses.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
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T Wong

T WongMelbourne

  • 3 reviews
  • 1 like
  • Verified customer

Great Work and Customer Service

published

This is our second house built with True Value Homes. Absolutely recommend them to anyone. They are easy to communicate with, will answer all your questions, and whatever issues you have, they will get onto them straight away. Everyone is super friendly and approachable, including the managers, Jason and Vince, and site supervisors, Rob and Connor. They are very honest and up front with the cost and they build your home like their own.
Every stage of the build was checked by our independent inspector and he was so impressed with the quality of both houses, and never had any concerns. Love our new house and thank you to everyone from True Value Homes for doing a wonderful job.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
1 comment
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Yusak

YusakMelbourne

  • Verified customer

Thank you for building our dream home!

published

True value homes is always helpful throughout the stages of pre-, during, and post- construction. The house was built carefully and the quality is excellent. There is no significant issue prior, during, and after construction so far. Any issues that we had were solved quickly and professionally. In addition, There is no hidden fee! very satisfied with TVH and definitely recommend TVH for anyone who want to build their houses

Build StagePost-Construction
1 comment
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  • Verified customer

A 5 stars experience sharing

published
Build StagePost-Construction
1 comment
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T Wong

T WongMelbourne

  • 3 reviews
  • 1 like
  • Verified customer

Thank you for building our 1st home

published

Thank you True Value Homes for building our home! We had experienced great customer service from the team. Special thank you to Jessica who was informative while showing us the display homes and colour selection. Amy who kept us up to date of the progress and answered to our enquiries promptly. Rob who was dedicated to ensure our home was built with quality and giving valuable advices as well as acting promptly to meet our satisfaction.

Great work!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
1 comment
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Questions & Answers

Per

Perasked

Do you quote on building based on our plans and planning permit?

1 answer
True Value Homes
True Value Homes A.True Value Homes

Hi Per,

Thanks for your question and I sincerely apologise for the delay.

Currently we are running a promotion that includes a 12 month price freeze, so get in quick before the offer ends.
In regards to a fee, our structure is simple it is the lesser of $1000 per month or the then current retail build price.

If you have any further questions, please do not hesitate to contact us at info@truevaluehomes.com.au

Have a lovely day :)

Kind Regards,
True Value Homes

Sudin

Sudinasked

Does TVH offer a price freeze like other builders?
Also what is the fee if the land title is delayed and the contract surpasses one year?

1 answer
True Value Homes
True Value Homes A.True Value Homes

Hi SID,

Thank you for contacting True Value Homes. We offer a one year lock in contract :)
If there are delays, the price can vary from project to project. Our friendly sales consultant will be able to guide you through. Please give us a call on 8390 1233 or email info@truevaluehomes.com.au

Please do not hesitate to ask if you have any further questions. Have a great day.

Iva I,
True Value Homes

Farhad

Farhadasked

Hi,
How come you do not do any partial refund if someone had to cancel their tender due to unavoidable circumstance before signing the contract? I lost my full deposit of $4000 just because my land title was delayed for three years and I only had my intial sales and colour consultation done with you? Most of the builders will deposit some amount back even when it says the initial deposit is non-refundable?
It's really sad that I had no choice to go ahead with you because you were asking for $500 every month delay but surely you have not done any such work (couple of design changes, 3 hours colour consultation sitting in one small table, one visit to one of your client's site) to claim the whole deposit amount.

7 answers
True Value Homes
True Value Homes A.True Value Homes

Hello Farhad,
Thank you for your enquiry.
As you were aware, placing a new home order and paying a total of $4000 for a custom home design was and always has been a non-refundable fee. The new home order was placed on the premise that your land was to title within a 12-month period as the total price was subject to a 12-month price hold. Any further months were to be charged accordingly, as True Value Homes cannot hold the home price indefinitely awaiting land title, which is beyond the builder’s control. This was clearly documented and signed when the new home order was placed. Costs incurred by producing full custom design architectural drawings based on client requests and changes alone well exceeds the amount deposited.
If you wish to discuss further, please contact our Customer Support Team.
Have a great day.

Farhad
Farhad

I did contact your Customer Support Team, in fact, reached straight to one of your directors and even took help of a lawyer, but you kept on saying the same answer. The deposit of $4000 was taken in two installments - First $2000 I can understand you took it for intial consultation, designing, colour consultation but I still do not understand what you have used the second $2000 for. Both me and my wife were new to this country at that time and had no clue about building. Anyone with minimal sense of today's market can clearly tell that it should not cost more than $2000 for all the work you have done. I know I have lost my money but at least by writing this publicly people should think twice before signing up with you.

Jamo
Jamo

Thanks for heads up. Currently evaluating builders for our project. Not on my list to contact now

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