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True Value Homes
5.0 from 92 reviews

Reviews

(91)
(0)
(1)
(0)
(0)
  • Build Stage
    • Post-Construction (15)
    • Pre-Construction (3)
    • Mid-Construction (2)
  • Customer Service
    4.8 (17)
  • Site Admin
    4.9 (14)
  • Timeliness
    5.0 (15)
  • Structural Integrity
    4.9 (13)
  • Plumbing & Waterproofing
    4.9 (11)
  • Electrical & Lighting
    4.9 (11)
  • Flooring
    5.0 (10)
  • Transparency
    5.0 (13)


  • Verified customer

Thank you for building our home!

published

We were looking for a reliable builder to build our dream home while we were in overseas. We were impressed with their excellent client-oriented service. We were given comprehensive guidance on how to build our house. The quality of their work is excellent and we were always kept update during the construction process. We highly recommend True Value Homes. They take care client's need from the beginning till the end of the construction.

Construction End DateOct 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

  • Verified customer

Amazing experience

published

Being our first home, True Value homes has made this such an amazing experience. The craftsmanship of the build has been outstanding with next to none issues. The finishes have been great and the support team have been superb. Jess, Amy and the customs support team have always responded so quick with emails and calls. Also with rob and Connor being the building supervisors they have made this process so smooth for us. I will always recommend True Value to others and we will be definitely be building with them in the future. A massive thank you!

Construction End DateAug 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
  • Verified customer

First Home Build - Easy & Stress Free

published

There was nothing but smooth sailing with TRUE VALUE HOMES. Being a first home buyer i found their customer service great from start to finish. The quality of the service is excellent. We had a great team supporting us who were attentive & responsive to our needs & queries.
A huge thanks to Rob, Amy, Jess, Nat and Paul and to the entire team at TRUE VALUE HOMES for your support and outstanding work.
As for the overall experience in building our home with TRUE VALUE HOMES, it was great and we would highly recommend them to anyone that wants a quality home.
Keep up the good works TRUE VALUE HOME!!!

Construction End DateJul 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
elizabethed

elizabethedMELBOURNE

  • Verified customer

Great people

published

True Value Homes is very good company with excellent people working there.
I built my first house with them the process is very fast and smooth. Their customer service is excellent with email reporting each week and each stage during the construction.
The building speed is fantastic, I never expected that the construction is finished in 7 months. As all of my friends told me that building a property can be very slow.
The workmanship and build quality of your property is good and well managed.
Many thanks to True Value Homes and the lovely people working there.

Construction End DateAug 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Lilli

LilliPoint Cook

  • Verified customer

Excellent service and quality!!!

published
Construction End DateAug 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

  • Verified customer

Mid build, amazing experience

published
Construction End DateOct 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Natalie

NatalieGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Highly Recommend this Builder!!

published
Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

  • Verified customer

TRUE VALUE HOMES- business name speaks for itself!!!- deserve more than 5 stars ratings!!!!

published
Construction End DateAug 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
John. P

John. PAltona Meadows

  • Verified customer

A dream come true!!

published
Construction End DateMay 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
  • Verified customer

Quality, trust & open communication.

published
Construction End DateAug 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Susan M

Susan MAU

  • 2 reviews
  • Verified customer

The best customer service

published

They built our house on schedule and I'm quite happy with the customer service. They listened to the customer and gave good explanation with things that I didn't know about building. They were also flexible with the customized request for building. The email reply was fast responded and they fixed the things that I reported straight away within a week.

Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

  • Verified customer

THANK YOU to all staff at TVH. LOVE our new home!

published
Construction End DateMay 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Roscoe

RoscoeMelbourne and Sydney

  • Verified customer

Great build in Werribee

published

The construction of our new home was managed well and the attention to detail on the construction and finishing work was excellent. The communication process was continual and easily understood. This was combined wit regular site visits to assist with understanding of any issues that arose and decisions that needed to be made. The hand over process went smoothly thanks

Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Yi Xu

Yi Xu

  • 2 reviews
  • Verified customer

Great Customer Experience! Highly recommended!

published

Our overall experience with True Value Homes are great.

This is our first built investment property so we would like everything to be completed with good quality and within our budget. True Value homes exceeded these expectations. The building experience and overall finish quality beats our own home built with Carlisle homes to the ground. Whenever I came to the site it's always clean and tidy. The building speed is not super fast but it worths it. When handling over the house is very CLEAN and ready to live in.

I would recommend true value homes to anyone I know who wants to build an investment property. Only downside is the design to choose from is limited and I really think they should improve that.

Construction End DateMay 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
  • Verified customer

TRUE VALUE HOMES GAVE US GOOD QUALITY FOR AN AFFORDABLE PRICE!

published

Our building experience was a smooth ride from start to finish because the people working for the company take pride in what they do and work as a team. We were kept informed all the way. The workmanship and build quality was of a high standard and the house was finished on time. Thanks to all at TRUE VALUE HOMES!

Construction End DateMay 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes
T Wong

T WongMelbourne

  • 3 reviews
  • 1 like
  • Verified customer

Thank you for building our 1st home

published

Thank you True Value Homes for building our home! We had experienced great customer service from the team. Special thank you to Jessica who was informative while showing us the display homes and colour selection. Amy who kept us up to date of the progress and answered to our enquiries promptly. Rob who was dedicated to ensure our home was built with quality and giving valuable advices as well as acting promptly to meet our satisfaction.

Great work!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
See all answers
1 comment
True Value Homes
True Value Homes A.True Value Homes

  • Verified customer

Treat as their own home

published

This is our first experience with small builder. We were bit worried after we signed the contract not sure what’s the end will be.

But we are very happy that we choosed True Value home with their friendly and quality service. No issues at all with home. Feel really solid house with their quality workmanship. They build the house like their own home not for customer.

Please keep the same kind of quality for future projects as well.

Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Shah

Shahmelbourne

  • 7 reviews
  • 1 like
  • Verified customer

First Home Buyer - Flawless Experience !

published

We had our own custom plan and Sue(Sales Representative) from TVH fulfill our all requirement and customized with one of their own design.

This is the HOUSE we are waiting for.We are absolutely happy to have our keys.The whole process was easy, exciting and not stressful! The team at TVH(Sue, Jessica, Natalie, Amy, Ryan and all others) were brilliant and helpful with anything that we needed in regards to design, layout, fittings, color and any changes or queries along the way. The house is beautiful, spacious and we love it! Highly recommend for FIRST HOME BUYERS.
Especially love the façade!

THANK YOU TVH FOR YOUR SERVICES.

Construction End DateMay 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Kara

KaraWerribee

  • Verified customer

Great experiance

published

We built with True Value Homes as our 3rd house and it was the best experience we have ever had. They were all so nice and professional. They gave us everything we asked for. If we ever build again we would defiantly be building with them. The quality of the work is amazing and the supervisors were great to deal with. Overall a great experiance

Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Thank you for your very kind words! We always look forward to hearing from our past clients again. We look forward to building more dreams together!


  • Verified customer

Very Happy .. Thankyou TVH

published

The build with True Value Homes was a wonderful experience. Outstanding workmanship, excellent customer service from start to finish. Ryan & Rob handled all our queries and concerns promptly and without delay during the build. Amy and Natalie provided regular progress updates. We will recommend True Value Homes to anyone and would be happy to build with them again in the future. Jacqui & Jean-Paul Berthelot

Construction End DateFeb 2018
1 comment
True Value Homes
True Value Homes A.True Value Homes

Thank you so much for your kind words! It was truly a pleasure to work with to make this dream become a reality. We look forward to building your future together!


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Questions & Answers

Sudin

Sudinasked

Does TVH offer a price freeze like other builders?
Also what is the fee if the land title is delayed and the contract surpasses one year?

1 answer
True Value Homes
True Value Homes A.True Value Homes

Hi SID,

Thank you for contacting True Value Homes. We offer a one year lock in contract :)
If there are delays, the price can vary from project to project. Our friendly sales consultant will be able to guide you through. Please give us a call on 8390 1233 or email info@truevaluehomes.com.au

Please do not hesitate to ask if you have any further questions. Have a great day.

Iva I,
True Value Homes


Farhad

Farhadasked

Hi,
How come you do not do any partial refund if someone had to cancel their tender due to unavoidable circumstance before signing the contract? I lost my full deposit of $4000 just because my land title was delayed for three years and I only had my intial sales and colour consultation done with you? Most of the builders will deposit some amount back even when it says the initial deposit is non-refundable?
It's really sad that I had no choice to go ahead with you because you were asking for $500 every month delay but surely you have not done any such work (couple of design changes, 3 hours colour consultation sitting in one small table, one visit to one of your client's site) to claim the whole deposit amount.

7 answers
True Value Homes
True Value Homes A.True Value Homes

Hello Farhad,
Thank you for your enquiry.
As you were aware, placing a new home order and paying a total of $4000 for a custom home design was and always has been a non-refundable fee. The new home order was placed on the premise that your land was to title within a 12-month period as the total price was subject to a 12-month price hold. Any further months were to be charged accordingly, as True Value Homes cannot hold the home price indefinitely awaiting land title, which is beyond the builder’s control. This was clearly documented and signed when the new home order was placed. Costs incurred by producing full custom design architectural drawings based on client requests and changes alone well exceeds the amount deposited.
If you wish to discuss further, please contact our Customer Support Team.
Have a great day.

Farhad
Farhad

I did contact your Customer Support Team, in fact, reached straight to one of your directors and even took help of a lawyer, but you kept on saying the same answer. The deposit of $4000 was taken in two installments - First $2000 I can understand you took it for intial consultation, designing, colour consultation but I still do not understand what you have used the second $2000 for. Both me and my wife were new to this country at that time and had no clue about building. Anyone with minimal sense of today's market can clearly tell that it should not cost more than $2000 for all the work you have done. I know I have lost my money but at least by writing this publicly people should think twice before signing up with you.

Jamo
Jamo

Thanks for heads up. Currently evaluating builders for our project. Not on my list to contact now


Shanaka K

Shanaka Kasked

Do you guys build in donnybrook ?

1 answer
True Value Homes
True Value Homes A.True Value Homes

Hello Shanaka,

Thank you for your enquiry.

Yes, we do build in Donnybrook, which is within our zone 2.

Please see below for our current build zone map for your perusal:

https://issuu.com/truevaluehomes/docs/tvh_build_area_map_01_09_18

If you wish to be contacted, please send through your details to info@truevaluehomes.com.au and one of our friendly consultants will be able to assist you further on your enquiry.

Thank you.

Customer Care Team
True Value Homes


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