So happy we went with trupanion
Trupanion was recommended by our vet and we decided to take out a policy due to the 90% coverage, no caps and broad range of things covered. We took out a policy in December 2020 and it was easy to sign up and everything was explained well. There seems to always be someone available quickly to help out anytime when we had questions or needed to get in contact. Recently we had to make a fairly large claim for a visit to an emergency vet hospital, admission and an MRI scan. I was very surprised at how easy the claims process is, we just submitted...our invoices online and it was approved within a few days. I was very happy with the amount we got back and the team at trupanion even followed up afterwards to check in. I'm very happy we chose trupanion and feel good knowing we have the safety net of good pet insurance.
Fantastic product and service
My claim was handled with absolute professionalism and was hassle free. They were very helpful, made it easy and they were really nice to deal with. I particularly liked speaking directly with a consultant Veronica who was extremely polite and understanding and stepped me through what was a very easy process. There was also follow up once the claim had been processed which was a very nice gesture. If you are looking for Pet Insurance I can highly recommend Trupanion.
Easy setup process, fast and easy claim service. This is our second year with Trupanion and we are so glad we decided to insure our pup with them. We have not had any issues with claims and anytime I have spoken to customer service they have always been helpful and knowledgeable.
So happy I chose Trupanion.
After shopping around for pet insurance for our new puppy I decided to sign with Trupanion due to their competitive premiums, flexible excesses, overall coverage and reimbursement percentage. I was a bit concerned about how the actual claims process would work given they are not that well known in Australia but I needn't have been. Our puppy broke his leg badly a few months into the policy and everything was covered as promised and the reimbursement was processed very quickly. All the staff I have dealt with have been friendly and caring. I highly recommend Trupanion based on our experience.
Great value, service and super friendly. Highly recommend
I chose Trupanion almost a year ago after taking Choice Magazine’s word for it. Trupanion was rated the best Pet insurance by them, and I have found no reason to disagree.
I have two Australian Terriers. 7 & 1. In the past two months, we’ve been to the emergency vet for food poisoning (honey-coated macadamias are super yum but not for dogs), resulting in an overnight stay - yep $$$$. Then our 7-year-old was diagnosed with chronic hepatitis, a tumour on his liver, pancreatitis and diabetes. That’s loads of meds, three nights in emergency care ...on a drip and a handful of ultrasounds. Cashola!!! I wasn’t sure just how much I was covered for and even if I was covered for half of it. I claimed it all and received the bulk of it back within days. They were great, even sending a genuine email asking how they both were and wishing them well. They’re a great insurer. I’d highly recommend them.
Thank god I had pet insurance
Trupanion are great value and I have recommended them to many friends since our cat got hit by a car and have surgery. The claim was paid within 3 days!
Best pet insurance in Australia
Very good value.
They are the only pet insurer that covers 90% of a claim amount. All the other insurers only cover 80% of costs. They also have an unlimited payout amount for the year while the other insurers cap yearly payouts to about $11000 pa. They are also willing to issue new policies for older dogs compared to all the other insurers.
Claims are processed very quickly and staff are very friendly and understanding.
Can't recommend highly enough
I cannot recommend Trupanion highly enough for pet insurance! Our brand new puppy had an accident and fractured her leg and Trupanion have covered the claim for her. Everyone at Trupanion that we have spoken with has been so understanding and empathetic, and really wants to help. They truly care and want the best for you and your pet, and it was such a relief to have this help at a very stressful time. The claim and appeals process is easy, and Trupanion are very prompt with their communication and updates. Being able to select your own ex...cess is great to work out how much your premium will be, and this makes it great value for money. The only thing that slowed down our claim was waiting for the vets to send across all the history and diagnostic information, but this is no fault of Trupanion at all, just an administration issue with the vet. Once Trupanion had all the information they needed, the claim was settled within a few days - nearly unheard of for insurance!!
The team at Trupanion are friendly, warm and responsive. Our 9 month old puppy recently had major elbow surgery and Trupanion covered 90% of the costs. They come highly recommended by us!
Trupanion is awesome!!
We originally signed up with them when we lived in California (where we got our dog, Lulu), and then we were able to seamlessly keep them as our pet insurance provider when we moved to Australia. All our pre-existing conditions, past claims and details were transferred over with us so we didn't have to start again or be at a disadvantage for anything pre-existing.
They are the easiest company to work with, speak with and make claims.
Real humans help you, and speak in empathetic terms.
Claims are made directly by our vet and anything valid is paid really quickly into our bank account.
I recommend them so highly and their premiums were really competitive!
Am very happy so far. Would recommend
This is the first time I have taken out pet insurance. Trupanion accepted my claim within 2 days and paid immediately. They paid 90% of the fee minus my excess. They are always available on the phone 24/7. Always super polite, friendly and knowledgeable. I think they are a North American-based call centre, but they could always answer my questions as if they were locally based so no issues there. They are also easy to get on the phone and you get to speak to a real person each time with minimal wait times. There is also no upper limit to claimi...ng for a condition. They also have a pre-approval claims process where you can submit the quote to Trupanion and they will tell you if they will cover the claim. So that helps plan treatment. I based my choice of choosing Trupanion because Choice Magazine rated them near the top. Although not many vets know about their claim process or are set up as no-gap hospitals, I would still thoroughly recommend them based on the claim process, their policies and customer service.
I was recommended by my vet to take out this insurance and I am so happy I did. My dog is only 1 yr old and has had multiple surgeries and hospital visits. The claims people are very caring and you get your money bag extremely fast. You also have an option to have the insurer pay directly to vet and you just pay the difference which is great. It’s a super fast and simple process.
The new kid bringing change
TP is the new kid on the block and I'd be the first to admit leaving a provider that you've been with since 1990 (here and the UK) was hard.
I spent a lot of time analysing the offerings and for a giant breed TP offered the best.
Anyone that has owned a giant will know the only thing bigger than the dog is the vet bills.
Policies that are capped can be extremely limiting on giants.
TP's policy is not.
There are many other drivers too - life time cover and single condition excess to name but 2.
I have spoken to the Aussie founder and felt very comfortable with his ethos....I have also spoken to a senior Aussie team member and again liked the attitude she displayed and service delivered. I've recently made a claim (I was so hoping that this hound could be claim free). There were a few hiccups but these were resolved and TP to ownership. This is really critical, errors occur but they are easily forgivable if ownership of the issue is taken. Currently the Aussie end is reliant on US/Canadian support, fully understandable for a new player. I would expect they will onshore once they reach critical mass. All up I think the best policy we could get for a giant at a competitive (not cheap price). One expects to pay for quality ... the oats are always cheaper when they've been through the horse.
Bought a Trupanion policy last year due to a very positive Choice review. No regrets - claiming was simple and fast and really helped when our pandemic puppy needed hospital treatment.
Easy, fast claims process.
Our pup was sick in early December 2020 requiring a 24 hour stay in hospital.
I only got around to claiming the insurance last week and wasn't looking forward to the process.
However it was a refreshingly easy process with Trupanion. My initial call was answered by a real person.
The claim form was emailed to me whilst I was still on the phone to the call center and a surprisingly the response to my claim including payment into my account was made within a few days.
The whole process was much easier than any health insurance claim I have made of the human variety.
Questions & Answers
My cat has pre-existing condition (bladder infection) but it hasn't happened more than 12 month. He has nothing problem about health now.
Can he take an insurance ? and also , Will its pre-existing be covered by insurance in the future? He is still 4years old.
Get an answer from our members and Trupanion representatives
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Tick Paralysis||Not Included|
|Emergency Boarding Fees||Optional Extra|
|Cooling Off Period||30 Days|
|Consultation Fees||Not Included|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
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