Trupanion

Our insurance with Trupanion was not the cheapest but recommended by the breeder. Claims have been sorted out quickly via our vet generally.

Got my dog’s medical summary to see what they will cover and they are claiming my dog got illness that doesn’t exist !!!! Ridiculous, worst insurance ever.

90% back?
I don't think so.
On two separate claims on two different dogs on their most expensive cover we got around $30 back on vet bills over $300.
I'll be putting my money in the bank from now on.

Excellent Value! Claim turnaround extremely quick 3 days. With Trupanion for a short time when our Cat was diagnosed with a deadly virus called FIP. Treatment was expensive. They covered it! Unfortunately Opie didn’t survive and we were shattered. Trupanion sent us a condolences card which was just the sweetest. They care. They genuinely care. I would never go anywhere else when and if we decide to purchase another pet. 10000% I recommend them!

After a recommendation from our vet, we took out a Trupanion policy for our Miniature Schnauzer. 6 months later, she swallowed a rock and needed surgery which cost around $4,000 including overnight observation at a separate hospital. Trupanion covered the 90% as advertised (minus our excess) without any hoops or fuss, with quick payment.

Definitely recommend. Having this coverage took the financial strain out of an already very difficult time of dealing with a life threatening issue with our dog, Willow.

Not good value as they immediately try to get out of covering things. Told different things by different consultants during a very stressful time, which didn't help my impression of their professionalism or care.

Also, their customer service team is in the US so there can be a bit of a disconcerting lag. Plus it is just super odd to be told "have a nice day!" after they've called to tell you that your very ill dog won't be covered for his acute illness because once upon a time you mentioned to your vet that he occasionally does a runny poop.

I've been with them 4 or 5 months and hoped I wouldn't need them. Probably okay for a puppy, definitely would not recommend them for a rescue dog.

Beware of the exclusions Trupanion will apply to your policy after they agree to cover your pet. I moved from another insurer only to be advised by Trupanion two months after starting cover that they were excluding "chronic allergies" for my dog. My dog has never been treated for any allergies and this decision was based entirely on one visit to the vet to check whether there was a bug stuck in his ear when my dog was intermittently shaking his head/twitching his ear for a couple of days. Other "signs of problems" noted by Trupanion that they i...

I cannot fault Trupanion at all, and have had my 15mth old pup insured with them from when we got her. Sadly, she injured herself within the first week, but Trupanion were amazing and the claim was paid out very quickly. I had to chase up the vet to send all the diagnostics information to TP, but once this was done, the claim was paid out within 2 weeks. Everyone I spoke to was so supportive, their empathy and concern is second to none, and you can tell the staff really care about your pet and want the best for them. They're happy to answer any, and all questions you might have, and nothing is too much trouble - you will not find a better insurance company!!! If I could give 10 stars, I would!

I started pet insurance for my puppy since he was about 4 months old, after seeing an ad in the vet surgery. So far I have made 2 claims due to my puppies leg bone not growing properly and he needed surgery. Trupanion claims have been incredibly easy, and their response and reimbursement have been very quick and trouble free. Highly recommend Trupanion for pet insurance.

Our dog has been insured with Trupanion since we got her as a puppy in 2020. She's usually healthy, happy and full of 'get-up-and-go'. But a digestive tract issue has caused her regular discomfort, requiring a series of vet consultations then a specialist hospital visit. Each claim submitted to Trupanion has been processed in a timely and efficient manner. Our most recent claim, for specialist treatment, was settled and paid within 3 days - unprecedented in our experience with previous pet insurers. On each occasion Trupanion's customer service has been excellent - with regular updates and clarity of the messaging - whilst the online claims process is first-class. In every respect Trupanion has been an excellent choice.

After having our policy for a little over a year, our first claim for hospital care and diagnostic testing was paid out in less than a week - and this was over the busy Christmas period!

All the invoices were lodged online and we found the communication via email to be friendly and timely.

The 90% coverage is easy to understand and for us the only exclusions were the examination fees. We have kept our policy cost lower by choosing a higher excess, this gave us peace of mind that we could get the very best care for our dear little Hugo when he unexpectedly became very unwell.

We highly recommend Trupanion.

Very quick to lodge and you receive frequent updates throughout the entire claims process. As long as your issue falls within policy dates you're basically covered for everything, and the customer service is great.

This is our first time with Trupanion (have used other insurers for other dogs) and this is the best by far. Clear product value, easy to communicate and great service

We are so happy that we chose Trupanion to insure our new pup. The last time we had pet insurance on our previous dog, our very first claim was rejected after paying the premium for many years, we were shocked as we'd never made a claim before and she had been insured since she was a pup and had never been ill, it was a rude way to realise we'd been paying for a service we'd never be able to use and vowed not to bother with pet insurance ever again.
We decided to give pet insurance another go many years later for our new girl as we felt like t...

Pet insurance is a minefield no doubt but Trupanion has been easy to deal with and processed our claims so far with no fuss. It's wise to insure your dog and I'd recommend Trupanion for this based off our experience so far! Thank you for taking care of our Gussy!