- Verified customer
Excellent first service and claim management for pet insurance
When making the purchase decision and comparing with other offerings, Trupanion appeared to promise good value. But what really impressed was the prompt and personalised service on our first (unfortunate) claim. Their single excess for a lifetime claim condition is excellent too.
excellent product and customer service
Having had Trupanion insurance for only a few months, I was extremely pleasantly surprised with their prompt attention to an unexpected claim from us. Our 2 YO German Shepherd had some hip Xrays which sadly have revealed beginnings of hip dysplasia - as owners we are of course are devastated at this. However Trupanions claim process was simple and payment was prompt , not to mention very courteous follow ups regarding their service. Can't fault them!
Can't recommend enough!
My little puppy is 6 months old and while she was under being desexed, the vet found a chronic soft pallet issue that had to be dealt with immediately. It was going to cost more than we could afford but Trupanion paid 90% and helped us out of a really rough situation. The staff are so lovely and easy to deal with, genuinely love what they do and are so happy to help with any inquiries. Trupanion and my Vet dealt with all the claims and I didn't have to do a thing, it was one less thing on my mind during a really stressful day. Cannot sing high enough praises! Thank you Trupanion!
My pup was only 8 months old when he actually ate a disposable razor during the night! Fortunately he was alright after a trip to emergency vets. Of course this left us with a very substantial vet bill. Trupanion were amazing and paid 90% of the bill. Their communication during the process was excellent and they were so lovely to deal with expressing genuine concern about my pups accident. I pay an excess which works well for me keeping the monthly cost down. My claim also went through quickly. I have been with other pet insurance companies in the past but Trupanion wins hands down and I would highly recommend them
Pet Insurance Sceptic? Try Trupanion
I have been with Trupanion for nearly six months and have a dog with allergies, Trupanion meets 90% of the costs and are very easy to deal with and very quick to complete claim requests. Very easy to set up, my claims take a few days to process. I am very happy I went with them as I was a sceptic!
Quickest pet insurance claim approved!
One of my cats recently got bittenby another cat resulting in a $1300 bill but Trupanion was amazing. Not only did the customer servce rep email the claims form within minutes of me speaking with her but the claim was assessed within a day and the payment ot my account turned up just as quickly! Trupanion covered 90% of the claim and kept me informed of receiving my claim, its assessment and payment details.
- Verified customer
Best Pet Insurance Ever
I had always heard negatives about pet insurance in general, but having Trupanion as our pet insurer changed this view.
Their cover is excellent. You have a choice of excess/monthly payments, so it is easy to find the combination that works for you. They have a simple to read policy, nothing hidden and claims are easy to submit via email. Reimbursements are made promptly to your bank account.
We had a very sick puppy that proved to be a huge expense. Fortunately we had our insurance with Trupanion. 90% of our costs were reimbursed to us. They...are a pleasure to deal with and genuine care is shown for your sick animal. Do your research, check what is covered. Trupanion ticked all the boxes for us. I wouldn’t hesitate to recommend them and am so grateful that we have our pet insurance with them.
Excellent for top cover, have paid me quickly for claims and very helpful
Signed up to trupanion as I was buying a giant dog and knew they came with certain health risks. So far, dog has lived up to expectations and has been expensive, Trupanion have paid my claims relatively quickly, paid 90% coverage, and have been told my dog may need elbow surgery and im not worried as they have me covered with no sub-limits or maximum payments. They are more expensive than the cheaper pet insurance brands, but they are the only ones that cover everything with no hidden exclusions.
The only criticism would be it would be nice t...o see the Australian website open up the members section and also when I joined it said a thank you gift was in the mail which again was probably not for Australian customers as I know that I never received. Make sure you check out what the pet insurance company you are getting offers. A lot of them out there dont cover much which is why they are so cheap.
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