If I could rate them lower I would.
I placed my order several months ago. After exchanging several emails where I requested they send me my order or amended order or refund my money nothing has happened. Still no order nor have they given me a refund. I feel like they have stolen my money. Don’t used this company.
Atrocious Customer Service
I wanted to support an Australian business so ordered something online. No idea whether the product was any good because I didn’t receive it but was eventually offered a refund, which was processed promptly. This was after two emails and one message to them asking what had happened to my order. Atrocious customer service! They have lost this sale, as well as others, just because they didn’t respond. I was beginning to think it was a scam!
How can we feel comfy ordering things on line!
I received confirmation of the product but I made a mistake and ordered small size.. I DOH! Regardless I went to the website no phone number by the way.. sent a message and it's been days with nothing in return. It says any problems and they will fix it straight away no hassles when next year? I will not be buying anything here again till they fix this. Just an update the contacted me eventually a week later oh well, they said to send the smaller sized undies back and they would replace the with the correct size and they did :) Crazy m...e ordered from the again haha this time they can't find the new order number 361 and I spent over $108 and purchased it on the 14th December. Only got an email a few days ago Stay away from this company (aussie or not)
Trojan horse viruses on this website one will steal credit card and ID details
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Very dodgy !
First off I placed my order for 'Tuffys Crew Neck Muscle Tops In Black X 3 Pack' and received no order confirmation on their web site or via email, alarm bells rang then as every single online order I have placed before, and I shop online a lot, always give you and order confirmation instantly with an order number. Next I sent them an email asking why but no reply, I wanted to call them but no phone number is listed anywhere on their web site, not even in a phone book listing. I was so worried I actually called my bank to cancel the Credit C...ard transaction but they couldn't do it without the co-operation of the company I placed the order with, I told them that Tuffy and Tuffetts have no phone number contact and they won't answer my email query, so my bank then said wait and hope the order goes through otherwise the money was gone. Two days later I get an email reply from Tuffy and Tuffetts saying my order had been dispatched and it actually did arrive another two days after that, with no signature required which is very unprofessional in my opinion. I opened the goods and they seemed of very poor quality with no labels attached. I gave them a basic rinse cycle in the washing machine, cold water no detergent, and wham they instantly shrunk at least one whole size. I can't return them as I was given no sales docket at all when ordered or with the goods when they arrived so I will just give them to our next charity clothes drop, which we do this time each year. Very poor and unprofessional company, please avoid !!
Terrible Customer Service
I purchased leggings and a bra from Tuffys. They sent me the wrong style of leggings and the bra was not my size (which is not their fault). When I asked for the right leggings they said they were sold out, and then didnt supply a reply-paid envelope for me to return the items. I then incurred the postage cost (which they offered to refund) only for them to state the bra has a makeup mark on it which means they wouldn't refund it. I don't even wear makeup, and I took it out of the parcel for all of 2min! They also stated the bra should be in it...s original packaging, which I don't see as a reason to not refund it, given Australian consumer law. Multiple mistakes on their part and many emails later, all I'm left with is strong dissatisfaction.
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