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Claim service is apalling
It took ne a while but I did get over spending a fortune on a bunch of plastic that is no better than anything you can get in a $2 shop... My rock n serve lids are warped for the 2nd time so I put in a claim about last September - haven't heard anything since. Not only are all my containers now miss matched colours but I think I will have to go through this continually in the years to come. I got an email today apologising for the delay in warranty replacement - they took my $13 (I think) dollars for shipping 6 months ago by the way. They s...ent me a $20 voucher as an apology. On the surface this is awesome Tupperware...but... the link on the gift card does not work. When I went to the Tupperware store to find something cheap to buy with the voucher the cheapest thing I could find that I might use was a small pitcher - $31. I really wanted and needed a pair of kitchen scissors but they were $49 ! Seriously !! So by the time I entered by voucher number and shipping was added, the measly pitcher was going to cost me $23. I can get one at the $2 shop for $2. I seriously think I will throw away the voucher. Tupperware you should have offered your customers a gift - pick from one of these 5 useful things with postage included - that's how to say sorry. Not wheedle even more money out of your already cranky customers.
Warranty Claim? Are you kidding? No such thing
I put a warranty claim in and made me pay $15.00 for the replacement. Thats was 16 September 2020 and I have not heard a word since. The automated reply had a customer telephone number which I called and the automater message states that its no longer active.
Reading all the reviews I am not alone. I think we need to start a page and put in a group claim against the company to warn the poor people who get sucked in to buying the products. In three words " DON'T DO IT!"
Tupperware Gone to the dogs
For a company so big they really lack in the customer service department received damage item & missing item in Apr/May 2020 do a discrepancies form & still nothing bloody disgraceful no phone number to ring emails go unanswered Facebook messages a joke Tupperware is a joke
Poor service through communication and warranty claim
Purchased rice cooker. Lid melted in microwave in which could have caused more damage to a house as smoke cane out of the microwave. Made a claim through Tupperware first to be rejected as they don’t cover melted items. Than reviewed and claimed approved but I had to pay delivery fee. Lid cane without insert and I have emailed Tupperware and no response. Never would this product.
Purchased in January 2020 for A$49.99.
If I could give 0 stars I would.
Tupperware saucepan purchased as part of cooking set. Saucepan arrived in undamaged box however saucepan was warped. Contacted Tupperware and customer service handball it back to consultant. Now stating I will have to wait months to receive replacement item yet they took my money. This is not a warranty item but an item received brand new and unusable. Be warned, do not buy their pans.
Purchased in November 2020 for A$150.00.
Tupperware Australia have gone to ground. Customer service non-existent. No replacement items received.
Made a warranty claim (#683036) and paid $12.95 for postage. Claim approved and received automated email confirming this with customer service phone number for Aus/NZ. I needed to amend the warranty claim to add an additional item, so I called the number but it states that it is no longer operational. I sent an email to ask for the claim to be amended and have still not received a response. This is not good enough.
Purchased in February 2020 for A$50.00.
Never again buy Tupperware!!
I put in a warranty claim in July 2020 for 4 items which was approved. I paid $12.95 to cover postage and was advised delivery would take between 4-6 weeks. It is now over 3 months and nothing received or no email with any updates! Website still states order being 'processed'!
I have sent 2 emails asking for an update but have received no replies besides the automated email advising they would get back to me soon. Can't find any phone number to ring them on either!
Extremely disappointed at the Customer Service. I have a cupboard full of Tu...
Tupperware no longer
$12.95 postage to get a lid replaced under warranty plus pay postage to send it to them, website and emails both states to phone but when you do a message says number is not operational anymore so I email and no reply and its been 2 weeks.
I used to purchase alot of Tupperware and vow to never purchase a Tupperware item again.
Purchased in October 2020.
I put in an online claim a few months ago for numerous items. I have had zero response, but I am getting promo emails. If Tupperware want to continue their expensive high quality branding then they have to stand by their products and not make returns really difficult and blame it on COVID.
Purchased in January 2016 for A$200.00.
No customer service!
I put in a claim for a cracked heat 'n' eat container on 5th Aug. The not online said due to Covid there are delays for 14 days. Ok cool. The money for shipping was taken from my bank. $12.95. Rip off as i have had larger parcels sent by post foe $10. Anyway Sept comes and no update on the Warranty claims page. October comes and still nothing. On the website there is a 1800 number for customer service. You call and the recording says this service is no longer available!!! So 14th Oct I email to ask what's happening. Automated response email s...ays they'll contact you in 48 hours. It's now the 21st Oct and still no contact from Tupperware. Also I noticed products from the last 10 years crack and warp easily. Meanwhile my older relatives still have their same items from the 70s and 80s and they are still air tight and strong. Not going to bother buying Tupperware again or take up with warranty claims ever again.
Purchased in June 2017.
We have 4 lids that are cracked. Their warranty website implied that 3 of the 4 items aren't available but talking to a local tupperware person, we were told the items are still available. Have sent numerous emails that have gone unanswered. They've also increased their postage from $8 to $12.95 also.
Have given up on them.
Very disappointed with Tupperware warranty replacement. The lid to my mixing bowl has cracked and broken yet they have denied the claim without explanation or option for me to ask why as my claim fits within their warranty replacement list. I have been a long time buyer and user of Tupperware, however, their failure to decline my replacement without explanation will have me rethinking any future purchases.
Still waiting form my replacement items.
On the 15 June 2020 I made a claim for various items to be replaced, got confirmation the same day, also returned them the same day I paid the postage to return them and I am still waiting for the replacements.
Broken Tupperware No response from Tupperware
On June 15th I returned a broken product with a lifetime guarantee, I had to pay postage to return it. I am still waiting for a reply. I have a tracking number through the post office to prove it has been returned. Tupperware don't answer their phone, don't respond to numerous emails and in the meantime I am in limbo. Tupperware isn't what it used to be, admittedly in Melbourne we have Stage 4 Lockdown at the moment, but I find it amusing that Tupperware can still take orders for new products and post them out to customers, but can't find the time to respond and fix problems from their customers that have supported them for over 40 years. I will certainly be reassessing whether I ever purchase products in the future. Extremely disappointed.
Not what it used to be
Tupperware is not what it used to be. Everything is cracking and breaking yet the prices remain the same and the customer service stinks - I've waited 12 weeks to get my replacement.
Purchased in March 2020 for A$500.00.
High cost for little quality
Products are promoted as being under a “lifetime warranty” but the process to have a warped product replaced was excruciating.
I was made to pay $12.95 postage only to realise that even though I’d selected black, after payment, the replacement part was listed as “green lid” (this company is too tight-arsed to replace an entire item).
Honestly, go to Kmart instead. You’ll get better luck there if anything goes bust and at a much fairer cost.
Used to be worth the cost
I never used to mind paying the high cost of Tupperware knowing that I could claim on the lifetime warranty when it broke (which is very common!) I will not ever buy it again now that you are expected to process the warranty claim online and are expected to pay ridiculous amounts in postage. There are many other products available now that are just as good a quality at a fraction of the cost.
Replacements under warranty
I bought a MicroCook pitcher with lid at a party approximately 2 years ago. The jug cracked around the handle a couple of months ago so I requested a replacement under warranty. I (finally) received the replacement yesterday, but only the jug not the lid. The problem is that they have sent a different coloured jug. Apparently the jug colour has now been changed to "Peacock blue". I called the contact number at Tupperware to ask for a matching lid, waited on hold for 15 minutes and then spoke to a very rude person who told me that they are ...not required to provide a lid because, even though the jug and lid are now mismatched, the jug is "functional". She said it was just like when you get repairs done to your car, they don't replace the whole car - not sure how it's the same thing, except if you got a replacement panel on your car which was a different colour. I've now got an expensive mismatched jug and lid. I won't be buying Tupperware again, their products are too expensive, quality isn't as good as it used to be and they don't provide the "fine print" on their warranties. Should have bought from IKEA instead!
I was at a Tupperware party on August 18, where I took some items for replacement. I AM STILL WAITING.
The consultant is Annie Shearer from Albury, the last time I spoke to her she said it could take a couple of months. I believe there are still outstanding items from a party a couple of weeks before . It is now three months. I have containers in my pantry with plastic bags in them, and also two that need total replacement. How much longer?
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