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Replacements under warranty
I bought a MicroCook pitcher with lid at a party approximately 2 years ago. The jug cracked around the handle a couple of months ago so I requested a replacement under warranty. I (finally) received the replacement yesterday, but only the jug not the lid. The problem is that they have sent a different coloured jug. Apparently the jug colour has now been changed to "Peacock blue". I called the contact number at Tupperware to ask for a matching lid, waited on hold for 15 minutes and then spoke to a very rude person who told me that they are ...not required to provide a lid because, even though the jug and lid are now mismatched, the jug is "functional". She said it was just like when you get repairs done to your car, they don't replace the whole car - not sure how it's the same thing, except if you got a replacement panel on your car which was a different colour. I've now got an expensive mismatched jug and lid. I won't be buying Tupperware again, their products are too expensive, quality isn't as good as it used to be and they don't provide the "fine print" on their warranties. Should have bought from IKEA instead!
Purchased in October 2017 at Tupperware for $56.00.
I was at a Tupperware party on August 18, where I took some items for replacement. I AM STILL WAITING.
The consultant is Annie Shearer from Albury, the last time I spoke to her she said it could take a couple of months. I believe there are still outstanding items from a party a couple of weeks before . It is now three months. I have containers in my pantry with plastic bags in them, and also two that need total replacement. How much longer?
So much for lifetime warranty wont be buying anything again
The little chopper blade broke after only a few uses and just chopping onion...they want me to spend $25 on new centre bit and that's not under warranty...I will have to chuck whole thing out as the new blade will probably just snap again
Tupperware returns policy a farce!
What a joke the lifetime warranty for Tupperware! I went online, created an account, filled in details of faulty items and submitted it only to get an email back that all 10 of my items must be returned, then I have to pay postage for any items they may or may not replace for me. I have finished with Tupperware I will never buy another item!
You have lost another faithful customer! I will now purchase kmart modular mates at least I dont pay an arm and a leg for them and then get duped by the lifetime warranty!
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