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Customer Service Unsatisfactory
All my lids for the freezer containers have perished. The agent said she would follow it up and I was to come back 2 weeks later with the containers. This I did but she said Head Office was too busy to respond to her query. The lids have also changed shape since me purchasing mine in the 90s in another country so there was no guarantee that they would be replaced. Would have been helpful if she had let me know to save myself the wasted journey. Judging from the reviews, I will not bother to pursue this any further as it is was very clear what the outcome would be and where this was heading. What is clear though, is that I will never buy tupperware again as I have had other issues with other items and the lifetime guarantee is not accurate.
Kmart do a great copy of Tupperware Modular Mates
Tupperware's new warranty policy is a joke!!!!
I have always been a Tupperware addict. Loved their products and thought the quality and lifetime replacement policy was worth the price. I currently have 78 Tupperware Modular mates in my pantry, 46 Freezer mates, 8 Heat and Serves and 2 large kitchen draws full of other assorted Tupperware. In all the years of buying Tupperware I have only ever claimed 1 replacement lid!!!! I currently have 4 split modular mate lids, 4 Heat n Serve lids and 1 heat and serve base that need replacing. I went ...
Snails Pace Replacement
Being a fan of Tupperware for decades and having a pantry that looks like a Tupperware catalogue. For the 1st time after many years I finally decided to replace a number of the failing lids and claim on the lifetime warranty offered with Tupperware. Online, yep, made this easy or so I thought.
Only being able to add 1 line at a time for the same product too clunky and slow, I lost my claim list during this process as I don't believe I was able to save my list only to have to start again. Also some on my Lifetime Warranty items were no longer a...
I purchased the water bottle and container set at a friend's online party. After growing up with Tupperware I knew it was a good product, that lasts, so I was excited to get my order. However the containers don't close properly, the lids have changed shape despite only hand washing and 2 of the 4 bottles leak. I won a prize at the online party which I also never received. Am so dissapointed with the purchase and wish I had kept my money.
I was surprised to learn that Tupperware don't provide replacement for all products. I had 2 items that were damaged after a few years use - just through use and they aren't being replaced. I only have a couple of Tupperware items but disappointed that they don't have longer warranty periods
Rudest customer service person I've ever heard of.
Bought the whole chef series pot set and another $2000 worth of stuff. Pots were lifetime warrantee. The coating came off so my local rep swapped two of the pots for stainless steel finish which I was happy with. The wok coating started coming off so I called Customer Service. Debbie from customer service was the rudest lady I have ever encountered. Said she would swap the wok for the same value worth of tupperware containers. I already had a few grands worth of their silly containers I just needed a wok... So then she suggests I get it recoate...d myself at my expense. I took it to a steel expert who told me the wok wasn't even all stainless steel but a compound containing harmful aluminium which causes poisoning and Alzheimer's disease when used to cook in... I told Debbie that upon her advice I took it to get re-coated and that the steel person said it wasn't even full stainless steel but an aluminium compound and that their product description was a lie - she had previously assured me it was full stainless steel of the highest grade... She was so rude and just hung up after yelling at me that it IS SO stainless steel, and that she never told me to recoat it and void my warrantee which she did.. no help, just a nasty attitude. She should be sacked. she just outright lied to my face. I will never believe their lifetime warrantee rubbish again. I would actually pay money not to be dealt with in such a rude disgusting way.
Never buying tupperware again
Never, never buying Tupperware again. I believe that was a life time warranty.... it is not true. Many times I bought overprice products believing the quality of TUPPERWARE. I bought 2 sets of the purple heat and eat , and one come with defect so 4 tops are not fitting the bottom anymore. They declined my claim without explanation.....now I have 4 containers without lids. No, I not going to buy lids, I will never expend money with Tupperware again. Lifetime warranty is a joke!!!
Lifetime product warranty a farce
Tupperware is expensive. THE ONLY reason I conceded to buying it is because of their lifetime product warranty - any company that does that is standing behind the integrity of their product quality - or so I thought! Until I recently learnt to replace a broken lid (poor product quality) you can't go through a consultant but need to register an account, complete forms, return product & pay for postage (minimum $8+) for Tupperware to send replacement to you.
Surely they can't just withdraw their lifetime warranty, free replacement commitment to...
Wow wow wow
The Tupperware Micro Pressure Cooker is fantastic. It's made of steel and encased in Tupperware and yes it goes in your microwave. 10 minutes for a cake, 20 minutes for Risotto and 30 minutes for lamb shanks, Forget about the slow cooker and old fashioned pressure cookers that weigh a tonne! Dinner is now so quick and easy, as well as a sneaker little cake for morning tea :) Life time warranty also.....laughing!!!
- Verified customer
Refund that is due to the mistake made on Tupperware package/shipping
Had a party in January 2017 and have been dealing with trying to get a refund of $11.30 over the $4.50 on one of the orders. The extra postage was paid so the order would go to they're home. Tupperware sent her order along with the rest of the orders to my house. So where did the extra $11.30 go?? The Director [name removed] would not return my calls, text and when going to Tupperware on line - was told "ALL SALES ARE FINAL" I was never trying to return - only what is really due back. Sad a large company like this has a low customer service.
Tupperware...should have used a coke bottle
OK...my wife loves Tupperware...I think it over priced. But if it is so expensive you would expect sensational service? A month or so ago she purchased a number of exercise drink bottles. A week later I opened the fridge door and one fell out and shattered!!! I have had coke bottles fall out and never break. Returned it for warranty and they say it will be 4 to 6 weeks before I know if it is to be replaced. This is about a small plastic bottle!! Hate to think how long or if it was more substantial.
Returns Warranty Almost Worthless
Unaware that Tupperware had changed its returns method to postage by the customer, over the years I've stockpiled my broken stuff (and there's PLENTY given their weak lids). So, OK, I went through the very tortuous and time consuming process of imputing all the item numbers, etc - it must have taken me an hour given the stockpile I have - only to have the data lost when I exited the site (there is no obvious "save" message or button, either). I plucked up the stamina to go through this process again a week later, only to read that postage is t...he responsibility of the customer, even though the failure of the product is Tupperware's fault, not mine. And in Australia, postage is expensive. If I calculate their figures of approx $8+ per 5 items, my postage bill would have amounted to over $50!! No way. I'll go and replace their stuff with Decor from the supermarket. Never had any problems with their gear and it's a LOT cheaper.
Tupperware Your Returns Systems SUX
While I have been purchasing Tupperware for over 29 years I absolutely loved the product. It has always been dearer than the average plastic house hold item, but the fact that is had the "life time warranty" has always been a selling point to me. Our family tends to wear things out, so $170 on an oven dish to me is was value if I never had to buy another one again.
The current return system has seen me shy away from a Tupperware. To have to now pay for my returns is ridiculous. My returns were returned back at the end of November 2016, it is now the end on January and I am still waiting. Your system is time consuming and inconvenient. I now waste my money on replacements instead of new purchases.
6502 Ultra Pro Large Rect Cover Cosmos Charcoal
We purchased this item with the oven dish, we were advised that this oven set was high quality and totally oven proof. We had used the combination of the dish & lid together in the oven for roasting on several occasions with no issue. We used the lid for roasting vegetables in the oven at 200c and smelt a burning smell coming from the oven. When we opened the oven black smoke enveloped the kitchen. The lid 'welded’ itself to the bottom of the oven and the vegetables were scorched by the molten Tupperware. We made a claim to Tupperware regarding...this issue and they have dismissed it. Apart from the fact that the expensive ULTRA PRO lid is completely deformed our oven's interior has been damaged by the molten Tupperware. The item was not as stated and the warranty service is poor.
Free warranty ripoff not so free
I have had a similar experience to all other posters. When applying online for free replacements I have been quoted something like $17 in postage for approx 8 lids. A 500 gram package which this parcel is well under, only costs $8.60 Australia Wide through Australia Post!. Their office is just around the corner from me and they won't let me pickup. On the strength of their poor customer service I will continue to buy my Tupperware online through Ebay which I now recommend to everyone. Forget about the lifetime guarantee. You are better off buy...ing your items cheaply online and if they crack buy a new one online. You are still saving heaps of money. Update: As of April 2020 Tupperware Australia has reduce the number of items you can claim to 4 with a minimum postage of $12.95 which should be $8.95 for small 500 grams satchel through Australia Post. So things have gotten worse folks. I don't understand the Free Lifetime Warranty claim if you are limited to what you can claim. I must take this further with the Small Claims Tribunal. I suppose they are counting on me not doing this!
great customer service
Having had my tupperware for at least 15 years, 10 of my lids were cracked. I spent quite a while submitting my online claim and was told I had to send all the lids in. Living in Queensland, I was a bit perturbed that I would be without lids for 4-6 weeks, so I called Tupperware who kindly waived the need to send in the lids. Excellent customer service.
BUYER BEWARE - LIFETIME WARRANTY WILL ONLY COST YOU MORE CASH
After being a long time buyer of tupperware I have always been known as the 'Tupperware Queen' meaning I have thousands of dollars of this product. Some of these items are up to 25 years old and were purchased back in the days of 'LIFETIME WARRANTIES'
So after not having bought any new tupperware in three years I was needing to return some damaged times. I contacted tupperware who informed me everything was now done 'online'. I then had to package the damaged items post ($20) to Tupperware to 'review' and then they would then post back ($16)...items ' THEY DEEMED' were replaceable! OMG they DECLINED HALF OF THEM. So now I am left with the process of buying more container lids that wont be replaced by the LIFETIME WARRANTY! What a HYPOCRITICAL STATEMENT! What an absolute disgrace that it COST ME $36 to use this process - what about the LIFETIME WARRANTY i was promised? I almost feel violated by this outcome.
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