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I am disappointed. I bought Tupperwares I had seen my mother's last for many years and new the replacement warranty to be brilliant. I find that they no longer stand by their products and the products are not as durable as they used to be.
Rudest customer service person I've ever heard of.
Bought the whole chef series pot set and another $2000 worth of stuff. Pots were lifetime warrantee. The coating came off so my local rep swapped two of the pots for stainless steel finish which I was happy with. The wok coating started coming off so I called Customer Service. Debbie from customer service was the rudest lady I have ever encountered. Said she would swap the wok for the same value worth of tupperware containers. I already had a few grands worth of their silly containers I just needed a wok... So then she suggests I get it recoate...d myself at my expense. I took it to a steel expert who told me the wok wasn't even all stainless steel but a compound containing harmful aluminium which causes poisoning and Alzheimer's disease when used to cook in... I told Debbie that upon her advice I took it to get re-coated and that the steel person said it wasn't even full stainless steel but an aluminium compound and that their product description was a lie - she had previously assured me it was full stainless steel of the highest grade... She was so rude and just hung up after yelling at me that it IS SO stainless steel, and that she never told me to recoat it and void my warrantee which she did.. no help, just a nasty attitude. She should be sacked. she just outright lied to my face. I will never believe their lifetime warrantee rubbish again. I would actually pay money not to be dealt with in such a rude disgusting way.
Never buying tupperware again
Never, never buying Tupperware again. I believe that was a life time warranty.... it is not true. Many times I bought overprice products believing the quality of TUPPERWARE. I bought 2 sets of the purple heat and eat , and one come with defect so 4 tops are not fitting the bottom anymore. They declined my claim without explanation.....now I have 4 containers without lids. No, I not going to buy lids, I will never expend money with Tupperware again. Lifetime warranty is a joke!!!
Lifetime product warranty a farce
Tupperware is expensive. THE ONLY reason I conceded to buying it is because of their lifetime product warranty - any company that does that is standing behind the integrity of their product quality - or so I thought! Until I recently learnt to replace a broken lid (poor product quality) you can't go through a consultant but need to register an account, complete forms, return product & pay for postage (minimum $8+) for Tupperware to send replacement to you.
Surely they can't just withdraw their lifetime warranty, free replacement commitment to...
- Verified customer
Refund that is due to the mistake made on Tupperware package/shipping
Had a party in January 2017 and have been dealing with trying to get a refund of $11.30 over the $4.50 on one of the orders. The extra postage was paid so the order would go to they're home. Tupperware sent her order along with the rest of the orders to my house. So where did the extra $11.30 go?? The Director [name removed] would not return my calls, text and when going to Tupperware on line - was told "ALL SALES ARE FINAL" I was never trying to return - only what is really due back. Sad a large company like this has a low customer service.
Tupperware...should have used a coke bottle
OK...my wife loves Tupperware...I think it over priced. But if it is so expensive you would expect sensational service? A month or so ago she purchased a number of exercise drink bottles. A week later I opened the fridge door and one fell out and shattered!!! I have had coke bottles fall out and never break. Returned it for warranty and they say it will be 4 to 6 weeks before I know if it is to be replaced. This is about a small plastic bottle!! Hate to think how long or if it was more substantial.
Returns Warranty Almost Worthless
Unaware that Tupperware had changed its returns method to postage by the customer, over the years I've stockpiled my broken stuff (and there's PLENTY given their weak lids). So, OK, I went through the very tortuous and time consuming process of imputing all the item numbers, etc - it must have taken me an hour given the stockpile I have - only to have the data lost when I exited the site (there is no obvious "save" message or button, either). I plucked up the stamina to go through this process again a week later, only to read that postage is t...he responsibility of the customer, even though the failure of the product is Tupperware's fault, not mine. And in Australia, postage is expensive. If I calculate their figures of approx $8+ per 5 items, my postage bill would have amounted to over $50!! No way. I'll go and replace their stuff with Decor from the supermarket. Never had any problems with their gear and it's a LOT cheaper.
Tupperware Your Returns Systems SUX
While I have been purchasing Tupperware for over 29 years I absolutely loved the product. It has always been dearer than the average plastic house hold item, but the fact that is had the "life time warranty" has always been a selling point to me. Our family tends to wear things out, so $170 on an oven dish to me is was value if I never had to buy another one again.
The current return system has seen me shy away from a Tupperware. To have to now pay for my returns is ridiculous. My returns were returned back at the end of November 2016, it is now the end on January and I am still waiting. Your system is time consuming and inconvenient. I now waste my money on replacements instead of new purchases.
6502 Ultra Pro Large Rect Cover Cosmos Charcoal
We purchased this item with the oven dish, we were advised that this oven set was high quality and totally oven proof. We had used the combination of the dish & lid together in the oven for roasting on several occasions with no issue. We used the lid for roasting vegetables in the oven at 200c and smelt a burning smell coming from the oven. When we opened the oven black smoke enveloped the kitchen. The lid 'welded’ itself to the bottom of the oven and the vegetables were scorched by the molten Tupperware. We made a claim to Tupperware regarding...this issue and they have dismissed it. Apart from the fact that the expensive ULTRA PRO lid is completely deformed our oven's interior has been damaged by the molten Tupperware. The item was not as stated and the warranty service is poor.
Free warranty ripoff not so free
I have had a similar experience to all other posters. When applying online for free replacements I have been quoted something like $17 in postage for approx 8 lids. A 500 gram package which this parcel is well under, only costs $8.60 Australia Wide through Australia Post!. Their office is just around the corner from me and they won't let me pickup. On the strength of their poor customer service I will continue to buy my Tupperware online through Ebay which I now recommend to everyone. Forget about the lifetime guarantee. You are better off buy...ing your items cheaply online and if they crack buy a new one online. You are still saving heaps of money. Update: As of April 2020 Tupperware Australia has reduce the number of items you can claim to 4 with a minimum postage of $12.95 which should be $8.95 for small 500 grams satchel through Australia Post. So things have gotten worse folks. I don't understand the Free Lifetime Warranty claim if you are limited to what you can claim. I must take this further with the Small Claims Tribunal. I suppose they are counting on me not doing this!
BUYER BEWARE - LIFETIME WARRANTY WILL ONLY COST YOU MORE CASH
After being a long time buyer of tupperware I have always been known as the 'Tupperware Queen' meaning I have thousands of dollars of this product. Some of these items are up to 25 years old and were purchased back in the days of 'LIFETIME WARRANTIES'
So after not having bought any new tupperware in three years I was needing to return some damaged times. I contacted tupperware who informed me everything was now done 'online'. I then had to package the damaged items post ($20) to Tupperware to 'review' and then they would then post back ($16)...items ' THEY DEEMED' were replaceable! OMG they DECLINED HALF OF THEM. So now I am left with the process of buying more container lids that wont be replaced by the LIFETIME WARRANTY! What a HYPOCRITICAL STATEMENT! What an absolute disgrace that it COST ME $36 to use this process - what about the LIFETIME WARRANTY i was promised? I almost feel violated by this outcome.
Tupperware's lifetime guarantee is a sad joke
I bought Tupperware jug because I loved the colour, blue. Sadly one day while lifting it from the fridge door the handle cracked at the top rendering it useless. My sister who used to be an agent for Tupperware and through whom I purchased it, said call them, they have a lifetime guarantee. I did but was told all guarantee issues are handled on line. Firstly I was stunned that there was a non-refundable cost of $8 to cover postage. I filled in what seemed a ridiculous amount of information, paid the fee and waited. They replaced the jug but not...the lid. I now have a "sheer purple daisy" jug with an ill fitting blue lid. I called their customer service thinking it must have been an oversight. I was advised that it is Tupperware's policy to only replace the damaged piece and I might add, in a rather unpleasant tone and manner too. I explained the colour mismatch I am not sure what the lid would have cost in dollar terms but what I do no is that I will never again but Tupperware and I have now made it a mission to tell as many as I can about the Tupperware lifetime guarantee. Sad that a once respected firm has morphed to this.
Disgraceful service - change of warranty and lack of moving with the times means tupperware becoming
As a previous top selling manager in the country (a few moons ago) I find it outrageous that tupperware have changed their return policy - maybe if tupperware moved with the times and got online much earlier and provided the proper rewards long term to sellers and supporters they would not be stuck with a huge decline in sales - a decade from now I doubt they will exist.
The lifetime guarantee is the sell - WAKE UP!!!!!! More than half my business was generated from picking up people's returns - tupperware have made it clear and very dif...ficult that they don't care. What they will care about is their sales which are and continue to plummet - with increase in competition, better service just about anywhere (I spoke with a tupperware 'customer service operator' who said 'this time we will allow return without postage payment only - SOOO RUDEEEE!!! and arrogant. Sack the management and employ someone who cares about relationships and understand the value of long term clients!!
Warranty is a farce!
What a joke! I have to pay for the item to be returned and if they decline I will not receive my item back?? Won't be buying Tupperware ever again! I have spent hundreds of dollars over the last 10 years and not a dime will be spent or a party I will attend ever again!
Disgusted, a lifetime guarantee is just that
All of the women in my family have used tupperware for decades. I never had a problem paying the huge price difference between this product and the much cheaper shop bought alternatives, due only to the lifetime guarantee they offered, even on general wear and tear of such things as lids. Now that they have reneged on the terms in which I originally purchased the many, many items under. I and all of my friends, family and everyone else I inform, I'm very sure will never spend good money again when we can just get the cheaper alternatives and throw those away if there's a problem, with a much lower loss. I don't see how tupperware can survive!!!
Kids water bottle - warranty request declined
We have the blue (iris) water bottle for our infant son. There's a manufacture issue with the teat not closing or opening properly. There is also a crack in it which means it consistently leaks. After being told my online claim is declined, Tupperware will now never be bought by our family or friends! Liars, false advertising, crooks.
Their product has failed and yet I am now being asked to pay for it to be sent to me! Total rip .. WILL NEVER BUY TUPPERWARE AGAIN and I will be telling others the truth behind their 'Lifetime Guarantee' - what a load of crap!!
I approached a tupperware manager yesterday regarding a cracked lid on a vegetable keeper and was told it had to be returned online. Seeing that postage has to be paid my end and also to receive the item back. I will not be purchasing tupperware again Customer service and life time warranty is no longer available.
Won't be buying tupperware anymore
I too like everyone else needed some tupperware replaced. I had to go online to do this & once my claim was accepted i had to send one of the item's back which entailed going to post office to buy a bag then posting which cost me about $8 and now i have to pay postage to have it returned. The container was cracked. They could have asked me to send a photo of it that would have shown the crack. Not happy with this process as it is time consuming to wait for your parts to come back. I will not be buying tupperware anymore. I hsve used tupperware for over 30 years. I'll just buy new & cheaper products.
Replacement charges a Rip-Off.
Tupperware should take a good look at themselves with the so called FREE replacement. Ripping people off by charging $8 to replace 4 oval lids. After verifying cost charges with Australia Post it actually costs $7.50 for 500 grams which is 8 oval lids and a few spice lids which means Tupperware are profiteering from customers returns. It a shame that buying your products is not enough.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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