Tupperware's new warranty policy is a joke!!!!
I have always been a Tupperware addict. Loved their products and thought the quality and lifetime replacement policy was worth the price. I currently have 78 Tupperware Modular mates in my pantry, 46 Freezer mates, 8 Heat and Serves and 2 large kitchen draws full of other assorted Tupperware. In all the years of buying Tupperware I have only ever claimed 1 replacement lid!!!! I currently have 4 split modular mate lids, 4 Heat n Serve lids and 1 heat and serve base that need replacing. I went ...

I am disappointed. I bought Tupperwares I had seen my mother's last for many years and new the replacement warranty to be brilliant. I find that they no longer stand by their products and the products are not as durable as they used to be.

Bought the whole chef series pot set and another $2000 worth of stuff. Pots were lifetime warrantee. The coating came off so my local rep swapped two of the pots for stainless steel finish which I was happy with. The wok coating started coming off so I called Customer Service. Debbie from customer service was the rudest lady I have ever encountered. Said she would swap the wok for the same value worth of tupperware containers. I already had a few grands worth of their silly containers I just needed a wok... So then she suggests I get it recoate...

Never, never buying Tupperware again. I believe that was a life time warranty.... it is not true. Many times I bought overprice products believing the quality of TUPPERWARE. I bought 2 sets of the purple heat and eat , and one come with defect so 4 tops are not fitting the bottom anymore. They declined my claim without explanation.....now I have 4 containers without lids. No, I not going to buy lids, I will never expend money with Tupperware again. Lifetime warranty is a joke!!!

Tupperware is expensive. THE ONLY reason I conceded to buying it is because of their lifetime product warranty - any company that does that is standing behind the integrity of their product quality - or so I thought! Until I recently learnt to replace a broken lid (poor product quality) you can't go through a consultant but need to register an account, complete forms, return product & pay for postage (minimum $8+) for Tupperware to send replacement to you.
Surely they can't just withdraw their lifetime warranty, free replacement commitment to...

The Tupperware Micro Pressure Cooker is fantastic. It's made of steel and encased in Tupperware and yes it goes in your microwave. 10 minutes for a cake, 20 minutes for Risotto and 30 minutes for lamb shanks, Forget about the slow cooker and old fashioned pressure cookers that weigh a tonne! Dinner is now so quick and easy, as well as a sneaker little cake for morning tea :) Life time warranty also.....laughing!!!

Claimed online for myself and Mum. Postage was prompt and hassle free. The lifetime guarantee was given so far. Very happy with the service AAA+++

Had a party in January 2017 and have been dealing with trying to get a refund of $11.30 over the $4.50 on one of the orders. The extra postage was paid so the order would go to they're home. Tupperware sent her order along with the rest of the orders to my house. So where did the extra $11.30 go?? The Director [name removed] would not return my calls, text and when going to Tupperware on line - was told "ALL SALES ARE FINAL" I was never trying to return - only what is really due back. Sad a large company like this has a low customer service.

OK...my wife loves Tupperware...I think it over priced. But if it is so expensive you would expect sensational service? A month or so ago she purchased a number of exercise drink bottles. A week later I opened the fridge door and one fell out and shattered!!! I have had coke bottles fall out and never break. Returned it for warranty and they say it will be 4 to 6 weeks before I know if it is to be replaced. This is about a small plastic bottle!! Hate to think how long or if it was more substantial.

Unaware that Tupperware had changed its returns method to postage by the customer, over the years I've stockpiled my broken stuff (and there's PLENTY given their weak lids). So, OK, I went through the very tortuous and time consuming process of imputing all the item numbers, etc - it must have taken me an hour given the stockpile I have - only to have the data lost when I exited the site (there is no obvious "save" message or button, either). I plucked up the stamina to go through this process again a week later, only to read that postage is t...

While I have been purchasing Tupperware for over 29 years I absolutely loved the product. It has always been dearer than the average plastic house hold item, but the fact that is had the "life time warranty" has always been a selling point to me. Our family tends to wear things out, so $170 on an oven dish to me is was value if I never had to buy another one again.
The current return system has seen me shy away from a Tupperware. To have to now pay for my returns is ridiculous. My returns were returned back at the end of November 2016, it is now the end on January and I am still waiting. Your system is time consuming and inconvenient. I now waste my money on replacements instead of new purchases.

I have had a similar experience to all other posters. When applying online for free replacements I have been quoted something like $17 in postage for approx 8 lids. A 500 gram package which this parcel is well under, only costs $8.60 Australia Wide through Australia Post!. Their office is just around the corner from me and they won't let me pickup. On the strength of their poor customer service I will continue to buy my Tupperware online through Ebay which I now recommend to everyone. Forget about the lifetime guarantee. You are better off buy...

Having had my tupperware for at least 15 years, 10 of my lids were cracked. I spent quite a while submitting my online claim and was told I had to send all the lids in. Living in Queensland, I was a bit perturbed that I would be without lids for 4-6 weeks, so I called Tupperware who kindly waived the need to send in the lids. Excellent customer service.

After being a long time buyer of tupperware I have always been known as the 'Tupperware Queen' meaning I have thousands of dollars of this product. Some of these items are up to 25 years old and were purchased back in the days of 'LIFETIME WARRANTIES'

So after not having bought any new tupperware in three years I was needing to return some damaged times. I contacted tupperware who informed me everything was now done 'online'. I then had to package the damaged items post ($20) to Tupperware to 'review' and then they would then post back ($16)...

I bought Tupperware jug because I loved the colour, blue. Sadly one day while lifting it from the fridge door the handle cracked at the top rendering it useless. My sister who used to be an agent for Tupperware and through whom I purchased it, said call them, they have a lifetime guarantee. I did but was told all guarantee issues are handled on line. Firstly I was stunned that there was a non-refundable cost of $8 to cover postage. I filled in what seemed a ridiculous amount of information, paid the fee and waited. They replaced the jug but not...

As a previous top selling manager in the country (a few moons ago) I find it outrageous that tupperware have changed their return policy - maybe if tupperware moved with the times and got online much earlier and provided the proper rewards long term to sellers and supporters they would not be stuck with a huge decline in sales - a decade from now I doubt they will exist.

The lifetime guarantee is the sell - WAKE UP!!!!!! More than half my business was generated from picking up people's returns - tupperware have made it clear and very dif...

I've purchased the mandolin that Juliennes, cuts, slices and dices. My wife lost the guard of the mandolin blade and they sent me one for free, free postage to replace it. The mandolin works a treat and the blades are ridiculously sharp. very glad to have the guards resupplied. Great service and product.

What a joke! I have to pay for the item to be returned and if they decline I will not receive my item back?? Won't be buying Tupperware ever again! I have spent hundreds of dollars over the last 10 years and not a dime will be spent or a party I will attend ever again!

All of the women in my family have used tupperware for decades. I never had a problem paying the huge price difference between this product and the much cheaper shop bought alternatives, due only to the lifetime guarantee they offered, even on general wear and tear of such things as lids. Now that they have reneged on the terms in which I originally purchased the many, many items under. I and all of my friends, family and everyone else I inform, I'm very sure will never spend good money again when we can just get the cheaper alternatives and throw those away if there's a problem, with a much lower loss. I don't see how tupperware can survive!!!

We have the blue (iris) water bottle for our infant son. There's a manufacture issue with the teat not closing or opening properly. There is also a crack in it which means it consistently leaks. After being told my online claim is declined, Tupperware will now never be bought by our family or friends! Liars, false advertising, crooks.