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Free warranty ripoff not so free
I have had a similar experience to all other posters. When applying online for free replacements I have been quoted something like $17 in postage for approx 8 lids. A 500 gram package which this parcel is well under, only costs $8.60 Australia Wide through Australia Post!. Their office is just around the corner from me and they won't let me pickup. On the strength of their poor customer service I will continue to buy my Tupperware online through Ebay which I now recommend to everyone. Forget about the lifetime guarantee. You are better off buy...ing your items cheaply online and if they crack buy a new one online. You are still saving heaps of money. Update: As of April 2020 Tupperware Australia has reduce the number of items you can claim to 4 with a minimum postage of $12.95 which should be $8.95 for small 500 grams satchel through Australia Post. So things have gotten worse folks. I don't understand the Free Lifetime Warranty claim if you are limited to what you can claim. I must take this further with the Small Claims Tribunal. I suppose they are counting on me not doing this!
great customer service
Having had my tupperware for at least 15 years, 10 of my lids were cracked. I spent quite a while submitting my online claim and was told I had to send all the lids in. Living in Queensland, I was a bit perturbed that I would be without lids for 4-6 weeks, so I called Tupperware who kindly waived the need to send in the lids. Excellent customer service.
BUYER BEWARE - LIFETIME WARRANTY WILL ONLY COST YOU MORE CASH
After being a long time buyer of tupperware I have always been known as the 'Tupperware Queen' meaning I have thousands of dollars of this product. Some of these items are up to 25 years old and were purchased back in the days of 'LIFETIME WARRANTIES'
So after not having bought any new tupperware in three years I was needing to return some damaged times. I contacted tupperware who informed me everything was now done 'online'. I then had to package the damaged items post ($20) to Tupperware to 'review' and then they would then post back ($16)...items ' THEY DEEMED' were replaceable! OMG they DECLINED HALF OF THEM. So now I am left with the process of buying more container lids that wont be replaced by the LIFETIME WARRANTY! What a HYPOCRITICAL STATEMENT! What an absolute disgrace that it COST ME $36 to use this process - what about the LIFETIME WARRANTY i was promised? I almost feel violated by this outcome.
Tupperware's lifetime guarantee is a sad joke
I bought Tupperware jug because I loved the colour, blue. Sadly one day while lifting it from the fridge door the handle cracked at the top rendering it useless. My sister who used to be an agent for Tupperware and through whom I purchased it, said call them, they have a lifetime guarantee. I did but was told all guarantee issues are handled on line. Firstly I was stunned that there was a non-refundable cost of $8 to cover postage. I filled in what seemed a ridiculous amount of information, paid the fee and waited. They replaced the jug but not...the lid. I now have a "sheer purple daisy" jug with an ill fitting blue lid. I called their customer service thinking it must have been an oversight. I was advised that it is Tupperware's policy to only replace the damaged piece and I might add, in a rather unpleasant tone and manner too. I explained the colour mismatch I am not sure what the lid would have cost in dollar terms but what I do no is that I will never again but Tupperware and I have now made it a mission to tell as many as I can about the Tupperware lifetime guarantee. Sad that a once respected firm has morphed to this.
Disgraceful service - change of warranty and lack of moving with the times means tupperware becoming
As a previous top selling manager in the country (a few moons ago) I find it outrageous that tupperware have changed their return policy - maybe if tupperware moved with the times and got online much earlier and provided the proper rewards long term to sellers and supporters they would not be stuck with a huge decline in sales - a decade from now I doubt they will exist.
The lifetime guarantee is the sell - WAKE UP!!!!!! More than half my business was generated from picking up people's returns - tupperware have made it clear and very dif...ficult that they don't care. What they will care about is their sales which are and continue to plummet - with increase in competition, better service just about anywhere (I spoke with a tupperware 'customer service operator' who said 'this time we will allow return without postage payment only - SOOO RUDEEEE!!! and arrogant. Sack the management and employ someone who cares about relationships and understand the value of long term clients!!
I've purchased the mandolin that Juliennes, cuts, slices and dices. My wife lost the guard of the mandolin blade and they sent me one for free, free postage to replace it. The mandolin works a treat and the blades are ridiculously sharp. very glad to have the guards resupplied. Great service and product.
Disgusted, a lifetime guarantee is just that
All of the women in my family have used tupperware for decades. I never had a problem paying the huge price difference between this product and the much cheaper shop bought alternatives, due only to the lifetime guarantee they offered, even on general wear and tear of such things as lids. Now that they have reneged on the terms in which I originally purchased the many, many items under. I and all of my friends, family and everyone else I inform, I'm very sure will never spend good money again when we can just get the cheaper alternatives and throw those away if there's a problem, with a much lower loss. I don't see how tupperware can survive!!!
Kids water bottle - warranty request declined
We have the blue (iris) water bottle for our infant son. There's a manufacture issue with the teat not closing or opening properly. There is also a crack in it which means it consistently leaks. After being told my online claim is declined, Tupperware will now never be bought by our family or friends! Liars, false advertising, crooks.
I approached a tupperware manager yesterday regarding a cracked lid on a vegetable keeper and was told it had to be returned online. Seeing that postage has to be paid my end and also to receive the item back. I will not be purchasing tupperware again Customer service and life time warranty is no longer available.
Won't be buying tupperware anymore
I too like everyone else needed some tupperware replaced. I had to go online to do this & once my claim was accepted i had to send one of the item's back which entailed going to post office to buy a bag then posting which cost me about $8 and now i have to pay postage to have it returned. The container was cracked. They could have asked me to send a photo of it that would have shown the crack. Not happy with this process as it is time consuming to wait for your parts to come back. I will not be buying tupperware anymore. I hsve used tupperware for over 30 years. I'll just buy new & cheaper products.
Replacement charges a Rip-Off.
Tupperware should take a good look at themselves with the so called FREE replacement. Ripping people off by charging $8 to replace 4 oval lids. After verifying cost charges with Australia Post it actually costs $7.50 for 500 grams which is 8 oval lids and a few spice lids which means Tupperware are profiteering from customers returns. It a shame that buying your products is not enough.
Another Greedy Company Driven by Profit
It is a sad world where respected household names such as Tupperware have resorted to profit over service. It is obvious that you now wish to discourage customers who may wish to make a warranty claim, therefore reducing your costs and increasing your revenue.
Unfortunately there is a new generation of “business” people who are driven by profit alone. They care nothing for long term customers who along with their parents gladly paid a premium for a perceived premium product and the warranty associated with it.
Tupperware, it is obvious th...at you do not want to continue the personal service offered by your representatives, which will result in less contact with existing long term loyal customers. Any person with an inkling of business acumen will tell you that it is much harder to find a new customer than it is to keep an existing customer. Perhaps Tupperware, you need to learn this lesson first hand? In summary, Tupperware had an enviable point of difference that many people considered worthwhile paying the extra for, sadly this point of difference has now been eliminated.
I have been using and buying Tupperware for thirty years and often had items replaced without any fuss or bother. I have never been told not to put lids in the dishwasher. So apart from not being able to claim for that reason I couldn't find the mold number for the item I want replaced. I intended to purchase a large quantity of pantry storage to match what I have now but I won't be. I can find the similiar products in the supermarket. Years ago I remember giving my consultant a container that needed replacing and even though it was not available anymore I was given a substitute item that the consultant delivered to my door. That is service! Tupperware you have made a poor decision in changing your warranty system.
Delivery fee will cost Tupperware the loss of regular clients
Yes, I too have decided that I will no longer purchase Tupperware due to the new warranty process. I have a couple of cracked lids, but I guess they will be going in the bin now. I have begun replacing my pantry storage modular mates with the half price deals available at my local supermarket. I think this is the beginning of the end for Tupperware. It was only the promise of the lifetime warranty that has kept me as a purchaser for the past 40 years, paying very high prices.
Must be a breach of consumer law?!
My review is similar to others where I've been using Tupperware for many years, and spent a good few thousand dollars over those years. Unfortunately it seems the more recent products are of a lower standard and gone are the days of it lasting for years. My last 3 purchases have needed to be returned through the consultant and my most recent purchase, the same. Now with the change of process where you have to send the faulty products at your own cost and with the inconvenience of going to the post office which is far from ideal, why is it sudde...nly ok for customers to pay postage fees? It seems from a profit perspective on their returns, Tupperware will do well out of this change, as I don't have the time to get to a PO during their opening hours to stand in queues. Nor do I think it's fair the customer pays for this in their own time and dollars. Feedback from others also indicates they are rejecting replacing the items. Unfortunately it seems they will lose out on future business as I certainly won't be buying any more from them. I don't understand why they think this change is reasonable and as far as I'm concerned they have sold their product to me with a 'false' warranty which surely is breaching consumer law? Well done Tupperware, you just lost a long standing and once faithful customer.
Tupperware is rubbish
After all the expense of posting containers back because lids wouldn't stay on, Tupperware sent me new replacements but I had to pay postage - again! After a few months lids don't stay on new containers. In my opinion and from experience Tupperware is expensive rubbish and I'll never buy another piece of it. Storage containers from supermarket are 1/4 price and last much longer. Wish I hadn't bothered with the so-called lifetime warranty.
No more lifetime warranty it seems.....
Have always loved tupperware in the past, have bought A LOT of it. (I'm sure lots of us have spent thousands on the stuff...modular mates pantry anyone??) I have always justified the ridiculous cost with the "lifetime warranty".... Went to a party this afternoon, which was lovely, consultant was great. She explained damaged items cant be returned to a consultant anymore. It must be done online. That's fine. Spent $125 -easliy done on tupperware. Went home and began the process. Email back straight away- Out of nine damaged items I had ...to return, four were rejected outright, and the other five "required further investigation". I have to return these items to Tupperware- at my expense , and if they reject my claim, this is the best part....they keep the items and recycle them!!! I feel so sorry for their lovely consultants. This is so unfair to them. Save your money people! Tupperware has officially become a con!
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