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Great if you can still get your orders delivered anymore
The March order I received within 3-4 weeks great but the 27th March order, Tupperware week 13 and the other 2 orders placed 2 weeks later - altogether worth over $1000 retail haven't been delivered. You get emails of apology with a voucher etc but nothing more. So sad such a great household name is now in ill favour
Purchased in March 2021 at Tupperware for $10,000.00.
Love it all!!!
Everything about Tupperware is simply amazing!!!
I've never had any problems with my purchases, something is being used daily from Tupperware.
Purchased in February 2021.
The reviewer stated that an incentive was offered for this review
Failure to deliver products - DO NOT PURCHASE
I purchased some items on March 29 which are still outstanding. Information from my consultant is sketchy at best and Tupperware no longer has any means for contacting them except via facebook messages which they do not respond to and an email address that they also do not respond to. Their website says up to 4 weeks for delivery. But now I cannot contact anyone to cancel the order. Their 1800 numbers have also been disconnected.
Purchased in March 2021 for $126.00.
Tupperware, while a good product [which you pay dearly for] has become a casualty of not living up to their promises.
The current warranty would require failed product to be mailed back to them and a S&H charge for a warrantied item. In my particular case, I would have had to spend $20 in S&H for a $5 lid.
Tupperware HAD "frontloaded" their warranty cost into initial purchase, now you are being charged AGAIN for delivery of a warrantied item.
Specifically, TWNZ has been unresponsive and more trouble than its' worth. Sadly, Tupperware's sterling reputation is tarnished beyond repair.
Replacements not always possible after easily cracked lid!
The lids crack very easily! They says they will replace them but then tell you they don’t make them anymore! It just is not worth the money! They charge shipping and send things separately so you pay $5.75 for each item being shipped! Not the company it use to be!
Poor service on warranty
In October 2020 I applied for a warranty on a broken lid. It was replaced in Feb 2021 but was the wrong lid.
I have emailed twice but haven't heard back. There is no other way to get in contact other than email that is not replied to. I haven't been able to use the product for 6 months and cannot get a response. It is very frustrating and will not order again from Tupperware due to their customer service.
Purchased for $40.00.
Tupperware is not worth the money
I wouldn't even give them a Rating.
But, had to give them a 1.
I have 2 lids, both have the same problem.
Cracks on the rim.
I have no problem, paying for postage.
But, then Tupperware, declines my Order.
No reason why?
I send an Email asking why my Order was declined
Surprise, Surprise, no reply.
So much for Lifetime Guarantee. ...
I have a faulty lid that is supposed to have a lifetime warranty. I have emailed Tupperware three times, and absolutely no response. If I did that in my job at work, I would be reprimanded. Very poor customer service. Then to add insult to injury, if I want the lid replaced under warranty, the postage is $12.95. I will be switching brands and buying a new one to replace this item. Looking at the reviews here it seems this is a pattern. Unfortunately I would not recommend buying from a company who ignores its responsibility, and cannot even have the decency to answer customers emails and phone calls. Tupperware has over inflated prices and non existent customer service
Warranty service non-existant
I ordered a Fry Pan which arrived with a scratch on the non-stick surface. I've emailed their enquiries email several times with absolutely no response. My consultant has submitted a discrepancy but has also had no response.
Looking at the reviews here it seems this is a pattern.
Unfortunately I would not recommend buying from a company who ignores its responsibility.
Purchased in January 2021.
Zero customer service
Zero stars....We all know you pay inflated prices for Tupperware for their products, for the warranty. My fourth item to return is listed on their Facebook page as available. Yet the returns website says unavailable. I have been trying to contact them by phone, email, Facebook Messenger, for a month. They will not respond! Consumers beware!!! By the way, their website is currently advising 4 months wait for warranty items.
Claim service is apalling
It took ne a while but I did get over spending a fortune on a bunch of plastic that is no better than anything you can get in a $2 shop... My rock n serve lids are warped for the 2nd time so I put in a claim about last September - haven't heard anything since. Not only are all my containers now miss matched colours but I think I will have to go through this continually in the years to come. I got an email today apologising for the delay in warranty replacement - they took my $13 (I think) dollars for shipping 6 months ago by the way. They s...ent me a $20 voucher as an apology. On the surface this is awesome Tupperware...but... the link on the gift card does not work. When I went to the Tupperware store to find something cheap to buy with the voucher the cheapest thing I could find that I might use was a small pitcher - $31. I really wanted and needed a pair of kitchen scissors but they were $49 ! Seriously !! So by the time I entered by voucher number and shipping was added, the measly pitcher was going to cost me $23. I can get one at the $2 shop for $2. I seriously think I will throw away the voucher. Tupperware you should have offered your customers a gift - pick from one of these 5 useful things with postage included - that's how to say sorry. Not wheedle even more money out of your already cranky customers.
Warranty Claim? Are you kidding? No such thing
I put a warranty claim in and made me pay $15.00 for the replacement. Thats was 16 September 2020 and I have not heard a word since. The automated reply had a customer telephone number which I called and the automater message states that its no longer active.
Reading all the reviews I am not alone. I think we need to start a page and put in a group claim against the company to warn the poor people who get sucked in to buying the products. In three words " DON'T DO IT!"
Too bad for such an iconic company
I’m not sure how many years ago I bought these Tupperware containers that were supposed to squish flat for storage. They don’t. I don’t even think I should donate them. Too bad Tupperware. I tried you again. Soo disappointed.
Made a claim 674308 and paid for delivery and still waiting to receive goods since 8/9/20.
Unable to contact Tupperware by phone line is not working ! Very dissatisfied with this service
Will never buy Tupperware again.
Purchased in September 2020.
Tupperware Gone to the dogs
For a company so big they really lack in the customer service department received damage item & missing item in Apr/May 2020 do a discrepancies form & still nothing bloody disgraceful no phone number to ring emails go unanswered Facebook messages a joke Tupperware is a joke
Purchased in April 2020 at Tupperware.
Poor service through communication and warranty claim
Purchased rice cooker. Lid melted in microwave in which could have caused more damage to a house as smoke cane out of the microwave. Made a claim through Tupperware first to be rejected as they don’t cover melted items. Than reviewed and claimed approved but I had to pay delivery fee. Lid cane without insert and I have emailed Tupperware and no response. Never would this product.
Purchased in January 2020 for $49.99.
Sent down graded substitute
I have 2 x 2 liter eco bottles and after years of use started to leak. Sent the lids back under lifetime warranty, waited 4 months over covid to have any communication or replacement. Today I finally get my package and open it to find 2 x 1 liter bottle “substitute replacement bottles” I now have two 2 liter bottles with no lids and they have ripped me off by giving me the smaller bottles as a substitute I won’t be buying anything from them again.
Purchased in June 2016.
Returns & replacements
Replacements can only be done by postage. It cost me $15 to return multiple items to TW however they are charging me $51.80 to return replacements to me. I would not bother with TW again.
Purchased in November 2020.
If I could give 0 stars I would.
Tupperware saucepan purchased as part of cooking set. Saucepan arrived in undamaged box however saucepan was warped. Contacted Tupperware and customer service handball it back to consultant. Now stating I will have to wait months to receive replacement item yet they took my money. This is not a warranty item but an item received brand new and unusable. Be warned, do not buy their pans.
Purchased in November 2020 for $150.00.
Tupperware- not worth it
Tupperware is not like it use to be, buyer beware, do not buy if you’re expecting the 50 year warranty, it doesn’t exist, you’ll be paying for so much postage it’s not worth it, good one Tupperware well done, it’s just not good enough. Do not BUY
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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