Tupperware

Beware of warranty.
I had a set of 4 canisters which all lids broke. Went to make a claim.
Firstly I had to send back the items. Which cost me $10.
Then I had to make individual claims for each lid.
Then I had to pay $3.95 for each claim for processing.
In the past I have used the warranty and never had a problem. Something has changed and it seems the customer is being shafted. I’m done with Tupperware. TUPPERWARE TAKE NOTE IM NOT THE ONLY UNHAPPY CUSTOMER.

Had to pay $3.95 processing fee per damaged item, pay for postage back to Tupperware and now I find out that I can only benefit from 1 warranty claim (only $10 regardless of value of item) per order. So for each damaged item I pay over $13 and get back $10. Not sure how is is a warranty????

I have been a loyal Tupperware purchaser for 25+ years. I would have held more than a dozen parties and spent 1000's on the 'Fantastic Plastic'.
The recent changes to the Warranty claim system is appalling! Having a loyal customer pay $3.95 for an item to be returned for replacement, then pay $$ for postage to return the broken item to Tupperware, then pay $10 for postage to have the new items sent to me is disgusting.
Then we have the new 'loyalty program' of Bronze, Silver & Gold membership!
What a joke!
I think I'm done with Tupperware.

The “new” warranty claims process is very expensive. It cost me $3.95 to “process” each item (I had three items I needed replacements of). Then I got e vouchers to use online however it won’t cover the cost of shipping so I need to pay 3 x $10 in shipping. The worst part is they don’t have spare parts for my Season Serve lid, and won’t send my original back to me. They credited me $23 for a Season Serve lid, but I have to buy the entire thing again (at $55 then pay $10 in postage). All up it cost me $75 to “replace” the three broken items. I love Tupperware but I’m really reconsidering because I just don’t think this is a fair process!

It is an absolute joke when the $3.95 processing fee per item returned plus $9.95 postage fee plus the cost of postage to return to Tupperware for inspection costs more than replacing the broken item itself. How this be can called a lifetime warranty is farcical and I wonder how the ACCC will view this. Better off buying cheaper products and replacing these when they break. Does not help those of us who naively purchased a ton of Tupperware at great expense with the major selling point being the lifetime replacement. The following is quot...

My former wife bought two large rectangular very expensive Tupperware containers. When they were supplied the lids were so tight and difficult to attach that the boxes were unusable. She approached the agent who said perhaps they will loosen and fit eventually if you keep trying. She would not replace them. They have sat useless in a draw for twenty years. Today I tried again to fit the lid and it just split. Very disappointing, so much for the famous Tupperware warranty.

I have just recently returned a lid for a rice cooker, lid for a 2.5 litre bowl and the base of a clear modular mates. After having to spend $3.95 processing fee for each claim (you can't put all together) and paying to post them back another $10 so we are now up to $22. They advise they cannot replace my items and have given me an evoucher for each one. Clear mate $23 evoucher, medium bowl lid $10 evoucher & microwave rice cooker lid $20 evoucher. I can't combine them and they must be used separately. Any item I buy then incurs a $9.95 de...

A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.

I've been a long time fan of Tupperware, largely because the product and warranty was superb. Now that Tupperware NZ has taken over the warranty process it is long winded, cumbersome and costly (and there is a lot of reading to do to understand the process). For example, I have a broken handle (an inexpensive part) but I have to pay for shipping to submit the broken handle for inspection, I then have to pay for the courier for the replacement to be returned, and also a self addressed courier bag for the return of my broken product (which I'll...

Going to cost over $14 to get a replacement for each item that is no longer usable, plus postage to send it to them. Too expensive for me to return the 6 lids I have. I'll be looking for an alternative. :(

I've just gone in to look at doing a Tupperware warranty claim as apparently it's now online. I didn't know that as you use to be able to go through a consultant.
I can not believe that there is a $3.95 processing fee and $9.95 delivery fee PER ITEM. You can't combine items all together and do as one claim.
I have 6 items to replace so that's $83.40 (and that doesn't include the postage to return them at my cost) to have something replaced that supposedly has a "lifetime warranty" and should be supplied to customers free of charge if it's fau...

For a company of this size and magnitude, the service is woeful. Order before last took 6 weeks, existing order into its 5th week and still no sight of delivery, cannot cancel orders and it becomes your own problem to resolve. Excuses of moving warehouse and upgrading IT systems is one thing but again a company of this size should be better equipped and prepared from a planning perspective, why would you run a whole raft of specials if you are unable to deliver - it leads to poor delivery times and poor service. Whilst the Tupperware product is great, there is a tolerance limit and there is no product that is so great that it warrants this much frustration to have to accept this, just simply not worth it.

Tupperware warranty claim process is now online, with a $3.95 processing fee and $9.95 postage fee PER ITEM. You cannot combine postage or claim multiple items in one 'cart'.

It gets better - each individual part of a product is one 'item'. So the lid on a lunchbox must be claimed separately, with a $13.90 fee, to the base of the lunchbox, which has its own $13.90 fee. So that's $27.80 to make a warranty claim on a lunchbox that is advertised in the current catalogue for $24. PLUS Tupperware require you to send the product back to them a...

The updated cost to the consumer for replacement of a damaged Tupperware product is exorbitant.
You now have to pay postage to return said item[one item only per claim]
Then they charge 3.95 handling fee.
Then, if claim accepted, 9.95 to send item to you.
If they want to keep their loyal customers happy, may I suggest a more reasonable cost. If not, they will lose customers.A major selling point in purchasing Tupperware WAS the previous reasonable cost of replacing damaged items.

I love Tupperware but they Need to get their act together with delivery! Regardless of moving warehouse etc it should not take a company of this size or reputation this long. Reckon from reading the posts you’ve lost a lot of business. Just get it fixed.