Reviewer Photos & Videos
I have a faulty lid that is supposed to have a lifetime warranty. I have emailed Tupperware three times, and absolutely no response. If I did that in my job at work, I would be reprimanded. Very poor customer service. Then to add insult to injury, if I want the lid replaced under warranty, the postage is $12.95. I will be switching brands and buying a new one to replace this item. Looking at the reviews here it seems this is a pattern. Unfortunately I would not recommend buying from a company who ignores its responsibility, and cannot even have the decency to answer customers emails and phone calls. Tupperware has over inflated prices and non existent customer service
Warranty service non-existant
I ordered a Fry Pan which arrived with a scratch on the non-stick surface. I've emailed their enquiries email several times with absolutely no response. My consultant has submitted a discrepancy but has also had no response.
Looking at the reviews here it seems this is a pattern.
Unfortunately I would not recommend buying from a company who ignores its responsibility.
Purchased in January 2021.
Zero customer service
Zero stars....We all know you pay inflated prices for Tupperware for their products, for the warranty. My fourth item to return is listed on their Facebook page as available. Yet the returns website says unavailable. I have been trying to contact them by phone, email, Facebook Messenger, for a month. They will not respond! Consumers beware!!! By the way, their website is currently advising 4 months wait for warranty items.
Claim service is apalling
It took ne a while but I did get over spending a fortune on a bunch of plastic that is no better than anything you can get in a $2 shop... My rock n serve lids are warped for the 2nd time so I put in a claim about last September - haven't heard anything since. Not only are all my containers now miss matched colours but I think I will have to go through this continually in the years to come. I got an email today apologising for the delay in warranty replacement - they took my $13 (I think) dollars for shipping 6 months ago by the way. They s...ent me a $20 voucher as an apology. On the surface this is awesome Tupperware...but... the link on the gift card does not work. When I went to the Tupperware store to find something cheap to buy with the voucher the cheapest thing I could find that I might use was a small pitcher - $31. I really wanted and needed a pair of kitchen scissors but they were $49 ! Seriously !! So by the time I entered by voucher number and shipping was added, the measly pitcher was going to cost me $23. I can get one at the $2 shop for $2. I seriously think I will throw away the voucher. Tupperware you should have offered your customers a gift - pick from one of these 5 useful things with postage included - that's how to say sorry. Not wheedle even more money out of your already cranky customers.
Warranty Claim? Are you kidding? No such thing
I put a warranty claim in and made me pay $15.00 for the replacement. Thats was 16 September 2020 and I have not heard a word since. The automated reply had a customer telephone number which I called and the automater message states that its no longer active.
Reading all the reviews I am not alone. I think we need to start a page and put in a group claim against the company to warn the poor people who get sucked in to buying the products. In three words " DON'T DO IT!"
Made a claim 674308 and paid for delivery and still waiting to receive goods since 8/9/20.
Unable to contact Tupperware by phone line is not working ! Very dissatisfied with this service
Will never buy Tupperware again.
Purchased in September 2020.
Tupperware Gone to the dogs
For a company so big they really lack in the customer service department received damage item & missing item in Apr/May 2020 do a discrepancies form & still nothing bloody disgraceful no phone number to ring emails go unanswered Facebook messages a joke Tupperware is a joke
Poor service through communication and warranty claim
Purchased rice cooker. Lid melted in microwave in which could have caused more damage to a house as smoke cane out of the microwave. Made a claim through Tupperware first to be rejected as they don’t cover melted items. Than reviewed and claimed approved but I had to pay delivery fee. Lid cane without insert and I have emailed Tupperware and no response. Never would this product.
Purchased in January 2020 for $49.99.
Sent down graded substitute
I have 2 x 2 liter eco bottles and after years of use started to leak. Sent the lids back under lifetime warranty, waited 4 months over covid to have any communication or replacement. Today I finally get my package and open it to find 2 x 1 liter bottle “substitute replacement bottles” I now have two 2 liter bottles with no lids and they have ripped me off by giving me the smaller bottles as a substitute I won’t be buying anything from them again.
Purchased in June 2016.
If I could give 0 stars I would.
Tupperware saucepan purchased as part of cooking set. Saucepan arrived in undamaged box however saucepan was warped. Contacted Tupperware and customer service handball it back to consultant. Now stating I will have to wait months to receive replacement item yet they took my money. This is not a warranty item but an item received brand new and unusable. Be warned, do not buy their pans.
Purchased in November 2020 for $150.00.
Tupperware- not worth it
Tupperware is not like it use to be, buyer beware, do not buy if you’re expecting the 50 year warranty, it doesn’t exist, you’ll be paying for so much postage it’s not worth it, good one Tupperware well done, it’s just not good enough. Do not BUY
Terrible - never ever buy
Bought heat and eat rectangular containers and lids don't seal and fall off. Had some lids replaced but still having the same issue which makes me think it's the container. Had one one of the three containers replacement approved and am still awaiting the return (i paid postage). It's been over a year. Tried replacing other containers (no longer available) that were cracked and all claims were denied. Life time warranty. ..pfft. Customer service non existent - phone number on site not connected. Will never buy again - rather buy decor as it's cheaper and at least they work.
Tupperware Australia have gone to ground. Customer service non-existent. No replacement items received.
Made a warranty claim (#683036) and paid $12.95 for postage. Claim approved and received automated email confirming this with customer service phone number for Aus/NZ. I needed to amend the warranty claim to add an additional item, so I called the number but it states that it is no longer operational. I sent an email to ask for the claim to be amended and have still not received a response. This is not good enough.
Purchased in February 2020 for $50.00.
Never again buy Tupperware!!
I put in a warranty claim in July 2020 for 4 items which was approved. I paid $12.95 to cover postage and was advised delivery would take between 4-6 weeks. It is now over 3 months and nothing received or no email with any updates! Website still states order being 'processed'!
I have sent 2 emails asking for an update but have received no replies besides the automated email advising they would get back to me soon. Can't find any phone number to ring them on either!
Extremely disappointed at the Customer Service. I have a cupboard full of Tu...
Please beware pressure cooker needs to be recalled
I bought a pressure cooker for 250 dollars . I heated less time than the reccomend safe guidline I left sitting with release arm out for it to cool before opening for 25 minutes . When I opened this exploded all over my stomach and private area . I suffered severe burns that removed layers of skin I will be scarred for life now and will have skin graphing i have not had any response no matter what avenue I’ve tried to contact . I will be seeking legal action and letting a lawyer make contact as I’m not getting anywhere with Tupperware listenin...g to my concerns . I want to prevent this happening to another person .this is only a small part of my wound unable to peel back anymore as it hurts so much when I asked local consultant I was told not my problem
Tupperware no longer
$12.95 postage to get a lid replaced under warranty plus pay postage to send it to them, website and emails both states to phone but when you do a message says number is not operational anymore so I email and no reply and its been 2 weeks.
I used to purchase alot of Tupperware and vow to never purchase a Tupperware item again.
Purchased in October 2020.
Non existent customer service
I put in a warranty claim on the 30th July 2020. $12.95 was immediately taken from my account to cover postage and I received an email stating delivery would take between 4-6 weeks. 4th October 2020 I tried emailing, calling and filling out an online “contact us” form to no avail. When I called the automated message told me it was no longer a manned phone number and to fill out the inline form. In desperation I messaged their Facebook page and received a generic response of due to covid warranties can take up to 16 weeks as per the email sent at the time of claim. I sent a screenshot of my email that said 4-6 and have not heard back from them. I will be calling my bank and declaring a fraudulent transaction has occurred from Tupperware
Is Tupperware still a viable company in which to buy goods????
Can any one please tell me if Tupperware is still operating? It would be a shame if the company ceases to exist. I too have submitted an online warranty claim and understand if the process is taking longer than usual but a return email with a more accurate time line would be appreciated if that is possible. Thank you!
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.