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No customer service!
I put in a claim for a cracked heat 'n' eat container on 5th Aug. The not online said due to Covid there are delays for 14 days. Ok cool. The money for shipping was taken from my bank. $12.95. Rip off as i have had larger parcels sent by post foe $10. Anyway Sept comes and no update on the Warranty claims page. October comes and still nothing. On the website there is a 1800 number for customer service. You call and the recording says this service is no longer available!!! So 14th Oct I email to ask what's happening. Automated response email s...ays they'll contact you in 48 hours. It's now the 21st Oct and still no contact from Tupperware. Also I noticed products from the last 10 years crack and warp easily. Meanwhile my older relatives still have their same items from the 70s and 80s and they are still air tight and strong. Not going to bother buying Tupperware again or take up with warranty claims ever again.
We have 4 lids that are cracked. Their warranty website implied that 3 of the 4 items aren't available but talking to a local tupperware person, we were told the items are still available. Have sent numerous emails that have gone unanswered. They've also increased their postage from $8 to $12.95 also.
Have given up on them.
I placed an order in July 2020, canceled because the shipping was a month! so its October 7, 2020 and after 20 emails they have yet to refund my CC even after they emailed me back and STATED they would refund September 17th Yelp!!! Do not buy from them!!! and that's the email below!!!
Thank you for contacting us and giving us the opportunity to assist you
My apologies for the time it has taken us to get to your email
We deeply apologize for the delay in responding to your inquiry as per research the refund has been processed to the CC****5972 For the amount of $125.99 please let us know if you have received the mentioned refund.
Please feel free to contact us if you have any additional questions
Have sent several emails and had no response apart from initial auto responses. Very disappointing will not purchase Tupperware again. Lids broken, seal replacement and lid replacement all cost well over $200. Customer service is almost non existent.
Bad customer service
Have been waiting over 6 weeks for my order. No updates, emailed them twice with no response, can’t call anyone other than the consultant who doesn’t know a great deal other that what her manager tells her. Won’t be buying again!
Very disappointed with Tupperware warranty replacement. The lid to my mixing bowl has cracked and broken yet they have denied the claim without explanation or option for me to ask why as my claim fits within their warranty replacement list. I have been a long time buyer and user of Tupperware, however, their failure to decline my replacement without explanation will have me rethinking any future purchases.
Thanks for the reviews.
I am very pleased I read the customer reviews before paying the $12.95 postage fee to get a replacement product. My expensive large microwave dish with lid is defective with bits of plastic coming off it and bubbling. Have looked after it for the last 2 years but now it is not fit for use. N o point paying the postage fee after reading people's comments. Will not be purchasing Tupperware again. It used to be a fabulous product and in fact I am still using items that I got 40 years ago. Yes, like many others off to,Kmart or Ikea for my kitchen ware.
Still waiting form my replacement items.
On the 15 June 2020 I made a claim for various items to be replaced, got confirmation the same day, also returned them the same day I paid the postage to return them and I am still waiting for the replacements.
Ridiculous! Over priced and poor customer support
Of a set of 3 Round heat and eats I received 2 lids. Contacted the consultant who provided a link to a form to be emailed. Sent that off and after yet another long wait received a replacement for the missing lid. It's rectangle!!! So sent yet another form and weeks have passed and have heard nothing and still have a set of 3 containers with only 2 lids. Now why have a consultant if they don't do anything to help when things go wrong. She made a great deal of commission from my party and did nothing to earn it and just tells me to deal with ...it online myself. I may as well just buy from Tupperware website without a consultant... If only that was an option. Sad to say another once great company has turned to rubbish. Not the quality product, warranty or customer service it once was. Very disappointed and won't be buying again.
Tupperware used to be a great product with great after sales service BUT NO MORE!!! My wife tried to get a new lid under the lifetime warranty (which is a joke by the way) and she had nothing but problems. There is no such thing as after sales service anymore and the product is nowhere near what it used to be. Poor materials that break or breakdown far to quickly. But like anything, nothing remains the same.
So its GOOD BYE to Tupperware for me as there are other more superior products than Tupperware!!
Broken Tupperware No response from Tupperware
On June 15th I returned a broken product with a lifetime guarantee, I had to pay postage to return it. I am still waiting for a reply. I have a tracking number through the post office to prove it has been returned. Tupperware don't answer their phone, don't respond to numerous emails and in the meantime I am in limbo. Tupperware isn't what it used to be, admittedly in Melbourne we have Stage 4 Lockdown at the moment, but I find it amusing that Tupperware can still take orders for new products and post them out to customers, but can't find the time to respond and fix problems from their customers that have supported them for over 40 years. I will certainly be reassessing whether I ever purchase products in the future. Extremely disappointed.
I can live without it, now and forever!
I am so dissapointed in trying to claim some broken Tupperware, but from now on I will never use their products again. I have been waiting over two months for these replacements and now they don't respond with emails via their customer (non) service.
I have never claimed before and now won't buy anything from Tupperware again.
Lifetime warranty isn't
When you try to claim on the lifetime warranty you will need to pay significantly more for postage than it actually costs. I suspect Tupperware is using the "Postage" charges to cover the cost of the replacement parts. Very disappointing considering my Mother used Tupperware all her life and so far I have as well. I will be looking elsewhere when I next need to replace my storage containers.
Total rip off
I bought a turbo chef chopper, which supposedly had a lifetime warranty. It cost more than $60 at the time. The string has just broken for the second time in 2 years. The first time, replacement was free. Now it looks like there's a $12.95 delivery cost. Total rip off! Poor quality for an expensive price. Aldi often sells a similar product for about the same price as Tupperware's delivery cost. I'll be waiting for one of those rather than pump more money into Tupperware - the wait time will likely be similar.
Not what it used to be
Tupperware is not what it used to be. Everything is cracking and breaking yet the prices remain the same and the customer service stinks - I've waited 12 weeks to get my replacement.
Awful customer care
They state open 8:30-9pm but are closed. I placed my order may 15th it’s now July 8th and I have yet to get most of my order. No way to contact anyone to get an answer. All of my party orders shipped separately to me with terrible packing slips making it extremely difficult to figure out who gets what.
High cost for little quality
Products are promoted as being under a “lifetime warranty” but the process to have a warped product replaced was excruciating.
I was made to pay $12.95 postage only to realise that even though I’d selected black, after payment, the replacement part was listed as “green lid” (this company is too tight-arsed to replace an entire item).
Honestly, go to Kmart instead. You’ll get better luck there if anything goes bust and at a much fairer cost.
Service (-) 100%, money hungry (+) 100%
Another unhappy long time (25 years + ) customer . Just would like to warn everyone about this “fantastic” ( once upon a time ) company. I was very big fun of their products ,but not anymore.
Now it is better to buy something pretty and cheep and change it for the new one every so often . Believe me that will be the best option.
I’ve had about 12 (mostly lids ) to exchange as they weren’t working anymore ( seal) . Contacted they and from 12 items they requested to
-post back to them for they approval 4-5 of my life time warranty covered it...
Replacements under warranty
I bought a MicroCook pitcher with lid at a party approximately 2 years ago. The jug cracked around the handle a couple of months ago so I requested a replacement under warranty. I (finally) received the replacement yesterday, but only the jug not the lid. The problem is that they have sent a different coloured jug. Apparently the jug colour has now been changed to "Peacock blue". I called the contact number at Tupperware to ask for a matching lid, waited on hold for 15 minutes and then spoke to a very rude person who told me that they are ...not required to provide a lid because, even though the jug and lid are now mismatched, the jug is "functional". She said it was just like when you get repairs done to your car, they don't replace the whole car - not sure how it's the same thing, except if you got a replacement panel on your car which was a different colour. I've now got an expensive mismatched jug and lid. I won't be buying Tupperware again, their products are too expensive, quality isn't as good as it used to be and they don't provide the "fine print" on their warranties. Should have bought from IKEA instead!
I am very disappointed in the clear mates sets I purchased last year. I had trouble getting the lids on when they first arrived, however I soaked them in hot water as advised and managed to get them on. However with use I still find the lids terribly hard to get on, the double action seal does not work as the lid is too tight. I will think twice before purchasing again. I have some Tupperware items that are 40 years old and they are much better quality than these new ones.
Disappointed and feel ripped off.
I am super dissapointed, spent $280 on Santa Stashes (4 of them) to try and get some goodies. And I received 4 identicle stashes. Assumed at first maybe they were all the same but my friend ordered one and hers was completely different and it had such better items and quality things. Seemed she actually got the $200 worth of tupperwear for the $70 each and I didn't. Really unhappy and don't think I will be buying anymore Tupperwear if this is their treatment of customers.
Disappointing - Tupperware Modular Mates Labels
I purchased new labels for my Tupperware Modular Mates.
The clear labels have black coloured writing (font) and are supplied on a white background. You peel the label off the background to put it on the clear modular mate container.
On sticking a label to a container I'm extremely disappointed.
Tupperware marketing department has changed the label font size to small and changed the text from all upper case to upper and lower case.
The result is once the label/s are adhered to the clear container the text is very hard to read.
I spoke to a ver...
Micro Urban rice cooker a dud
I recently received a replacement micro urban rice cooker as the older version I had cracked. The lid is impossible to get off and I broke the base of the rice cooker when i used pressure to get the lid off. Very disappointed after waiting 2 months for the replacement
Why did tupperware get rid if the round lettuce container. I was recently sold the fridge container to hold lettuce. You have to break it up to put in container & the ends go brown. I would be better going to Coles for the round one.The mystery pack was disappointing. I rcvd 4 drink bottles. I had already purchased 2 drink bottles at the same party, sharing 2 with somebody else as I didnt need the 4 that came in a pack. I now have 6 drink bottles. I also rcvd a small round container with juicer, grater etc. No instructions, whats the grater for, it doesnt grate onion.
Utterly disappointed Tupperware customer
for many years have been buying and using Tupperware containers, boxes, etc.
I tried recently to exchange my 10+ years of rice despenser which I bought for SGD100 over. This is my first time asking for a replacement as I have taken good care of it and have been using it carefully. Reason why I need a replacement is because for quite a few months my rice despenser has not been able to keep away rice weevils and is no longer performing at its peak.
According to Tupperware lifetime warranty and philosophy, I was very, very disappointed to get bac...k my old rice despenser with two red stoppers to prevent weevils instead of adhering to what you claim when I first bought the expensive product. I can send pictures of the two red stopper and my 10+ years of old rice despenser for your reference. Believe my rice despenser is warped after 10+ years of usage and no longer perform at its current condition that’s why weevils entered the despenser. When I first bought the item, Tupperware did not say they will get stoppers to fix such problem otherwise why would I pay so much more for a simple rice despenser? This is dishonesty and cheating the consumer of her right! Please be honest to adhere to Tupperware claim and do not use such despicable methods of handling loyal customers request.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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