Reviewer Photos & Videos
Lifetime warranty? Only if you pay- return policy
I have 5 items that have split over time and need replacement. I emailed the company and this is my reply.
You will be charged $3.95 processing for each item you send back to us
You will only be charged $9.95 if you have proof of purchase to cover the cost of postage to send a replacement back to you.
If you don’t have proof of purchase you will receive an Evoucher to the value of the item/part Claimed only.
Unfortunately we don’t except walk ins everything will need to be send back to us.
Add on the postage cost to send it to them and you pay so much you are essentially buying the replacement item.
Purchased in September 2014 for $150.00.
Terrible terrible service. Send an email- zero response, no way to phone to get help. And the cost of replacing products now is ridiculous and you may as well shop local. Don’t be fooled by their promises. The product quality has drastically declined, and the fee’s to process replacement doesn’t even cover the original cost of the item. They’ve managed to weave around the legalities of changing their procedures by saying we still offer ‘free’ warranty we just charge postage and fee’s to replace.
Purchased in June 2021 at Tupperware for $450.00.
Tupperware, very disappointing
My former wife bought two large rectangular very expensive Tupperware containers. When they were supplied the lids were so tight and difficult to attach that the boxes were unusable. She approached the agent who said perhaps they will loosen and fit eventually if you keep trying. She would not replace them. They have sat useless in a draw for twenty years. Today I tried again to fit the lid and it just split. Very disappointing, so much for the famous Tupperware warranty.
Purchased in June 1992 for $90.00.
What warranty??? Lifetime LOL
A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.
Purchased in January 2021.
Ordered 30th April 2021.
Sent confirmation order 8th May 2021.
No tracking details.
Order never arrived.
Consultant couldn't get an answer.
Tupperware Australia refuse to make contact.
Over $100 out of pocket.
Avoid this company.
Purchased in April 2021 at Tupperware for $100.00.
What a joke Tupperware has turned in too
Ordered $270 worth of product through an online party format. The next day I'm told it will be a 4 week wait due to the company moving warehouse...well it would have been nice to know BEFORE I ordered.
Considered cancelling the order with the consultant but didn't want to affect the hostess.
Left it till 5 weeks and made contact ( oh there no phone number for the company btw) the messenger option on Facebook is a complete joke...7 days to respond and I was given a crap scripted response...a week after that I requested an update or a refund........absolutely no response from Tupperware and the poor consultant is in the same boat as me with no information!!! 8 weeks after ordering the products arrive. Tupperware you are so lucky I didn't file a complaint with consumer affairs !!!! Your customers surely deserve transparency and fairness!!! You've lost a 25 year plus customer!!!!
Purchased in March 2021 for $274.00.
I love Tupperware, they have amazing products
A great tool for garlic and herbs. Must have in every kitchen. Easy to clean and it doesn’t take big space.
Purchased in August 2020 for $25.00.
Tupperware Australia have gone to ground. Customer service non-existent. No replacement items received.
Made a warranty claim (#683036) and paid $12.95 for postage. Claim approved and received automated email confirming this with customer service phone number for Aus/NZ. I needed to amend the warranty claim to add an additional item, so I called the number but it states that it is no longer operational. I sent an email to ask for the claim to be amended and have still not received a response. This is not good enough.
Purchased in February 2020 for $50.00.
I placed an order in July 2020, canceled because the shipping was a month! so its October 7, 2020 and after 20 emails they have yet to refund my CC even after they emailed me back and STATED they would refund September 17th Yelp!!! Do not buy from them!!! and that's the email below!!!
Thank you for contacting us and giving us the opportunity to assist you
My apologies for the time it has taken us to get to your email
We deeply apologize for the delay in responding to your inquiry as per research the refund has been processed to the CC****5972 For the amount of $125.99 please let us know if you have received the mentioned refund.
Please feel free to contact us if you have any additional questions
Purchased in July 2020 for $126.00.
Have sent several emails and had no response apart from initial auto responses. Very disappointing will not purchase Tupperware again. Lids broken, seal replacement and lid replacement all cost well over $200. Customer service is almost non existent.
Purchased in July 2020 for $200.00.
Not what it used to be
Tupperware is not what it used to be. Everything is cracking and breaking yet the prices remain the same and the customer service stinks - I've waited 12 weeks to get my replacement.
Purchased in March 2020 for $500.00.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
Get an answer from our members
Other Kitchenware Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.