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New process voids warranty benefit
Had to pay $3.95 processing fee per damaged item, pay for postage back to Tupperware and now I find out that I can only benefit from 1 warranty claim (only $10 regardless of value of item) per order. So for each damaged item I pay over $13 and get back $10. Not sure how is is a warranty????
No-longer a great product with 'lifetime" warranty...
I have been a loyal Tupperware purchaser for 25+ years. I would have held more than a dozen parties and spent 1000's on the 'Fantastic Plastic'.
The recent changes to the Warranty claim system is appalling! Having a loyal customer pay $3.95 for an item to be returned for replacement, then pay $$ for postage to return the broken item to Tupperware, then pay $10 for postage to have the new items sent to me is disgusting.
Then we have the new 'loyalty program' of Bronze, Silver & Gold membership!
What a joke!
I think I'm done with Tupperware.
Purchased in July 2021 at Tupperware for $1,000.00.
Lifetime warranty is a joke
It is an absolute joke when the $3.95 processing fee per item returned plus $9.95 postage fee plus the cost of postage to return to Tupperware for inspection costs more than replacing the broken item itself. How this be can called a lifetime warranty is farcical and I wonder how the ACCC will view this. Better off buying cheaper products and replacing these when they break. Does not help those of us who naively purchased a ton of Tupperware at great expense with the major selling point being the lifetime replacement. The following is quot...ed from the website "Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product". Should add.... but it is going to cost you. Very unhappy customer who will not be purchasing again
Purchased at Tupperware for $1,000.00.
Lifetime warranty is useless
I have just recently returned a lid for a rice cooker, lid for a 2.5 litre bowl and the base of a clear modular mates. After having to spend $3.95 processing fee for each claim (you can't put all together) and paying to post them back another $10 so we are now up to $22. They advise they cannot replace my items and have given me an evoucher for each one. Clear mate $23 evoucher, medium bowl lid $10 evoucher & microwave rice cooker lid $20 evoucher. I can't combine them and they must be used separately. Any item I buy then incurs a $9.95 de...livery fee (again these can't be combined) so my $10 evoucher just covers the delivery fee. To buy a new clear mate only comes in sets $114, Medium bowl $21 and Rice Cooker $29. My evouchers don't come near to this. Don't buy Tupperware for their warranty better off buying from KMART and chucking when you've finished with it.
What warranty??? Lifetime LOL
A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.
Purchased in January 2021.
Tupperware Warranty Process Unsatisfactory
I've been a long time fan of Tupperware, largely because the product and warranty was superb. Now that Tupperware NZ has taken over the warranty process it is long winded, cumbersome and costly (and there is a lot of reading to do to understand the process). For example, I have a broken handle (an inexpensive part) but I have to pay for shipping to submit the broken handle for inspection, I then have to pay for the courier for the replacement to be returned, and also a self addressed courier bag for the return of my broken product (which I'll...use tape to repair so that I can keep this as a spare in case the new handle breaks)! To be honest the cost of freight alone will be more than the cost of the handle. And even if I send the handle back there is no guarantee that Tupperware will be able to supply a replacement. I feel this is designed to put people off claiming the warranty. This definitely makes me think twice about paying a premium for this product.
'Lifetime Warranty' has zero value
Tupperware warranty claim process is now online, with a $3.95 processing fee and $9.95 postage fee PER ITEM. You cannot combine postage or claim multiple items in one 'cart'.
It gets better - each individual part of a product is one 'item'. So the lid on a lunchbox must be claimed separately, with a $13.90 fee, to the base of the lunchbox, which has its own $13.90 fee. So that's $27.80 to make a warranty claim on a lunchbox that is advertised in the current catalogue for $24. PLUS Tupperware require you to send the product back to them a...t your cost, so add postage from you to Tupperware on top of all of that. I have purchased at least a hundred items over the past 10 years and like the products. However Tupperware is expensive and the value just isn't there without a genuine lifetime warranty.
Appalling Customer Service - Zero Stars
As with most other reviewers, put in a warranty claim which arrived about 6 months later but was missing the essential lid (reason for the warranty claim - leaking lid!). Wrote 2 letters to head office, as with other customers, no contact whatsoever. Now have 2 useless Ecobottles. DO NOT BUY TUPPERWARE if expecting a so called lifetime warranty. That died along with the company's reputation. There is zero concern for the customer by management.
Purchased in June 2018.
Poor service on warranty
In October 2020 I applied for a warranty on a broken lid. It was replaced in Feb 2021 but was the wrong lid.
I have emailed twice but haven't heard back. There is no other way to get in contact other than email that is not replied to. I haven't been able to use the product for 6 months and cannot get a response. It is very frustrating and will not order again from Tupperware due to their customer service.
Purchased for $40.00.
I have a faulty lid that is supposed to have a lifetime warranty. I have emailed Tupperware three times, and absolutely no response. If I did that in my job at work, I would be reprimanded. Very poor customer service. Then to add insult to injury, if I want the lid replaced under warranty, the postage is $12.95. I will be switching brands and buying a new one to replace this item. Looking at the reviews here it seems this is a pattern. Unfortunately I would not recommend buying from a company who ignores its responsibility, and cannot even have the decency to answer customers emails and phone calls. Tupperware has over inflated prices and non existent customer service
Warranty service non-existant
I ordered a Fry Pan which arrived with a scratch on the non-stick surface. I've emailed their enquiries email several times with absolutely no response. My consultant has submitted a discrepancy but has also had no response.
Looking at the reviews here it seems this is a pattern.
Unfortunately I would not recommend buying from a company who ignores its responsibility.
Purchased in January 2021.
Claim service is apalling
It took ne a while but I did get over spending a fortune on a bunch of plastic that is no better than anything you can get in a $2 shop... My rock n serve lids are warped for the 2nd time so I put in a claim about last September - haven't heard anything since. Not only are all my containers now miss matched colours but I think I will have to go through this continually in the years to come. I got an email today apologising for the delay in warranty replacement - they took my $13 (I think) dollars for shipping 6 months ago by the way. They s...ent me a $20 voucher as an apology. On the surface this is awesome Tupperware...but... the link on the gift card does not work. When I went to the Tupperware store to find something cheap to buy with the voucher the cheapest thing I could find that I might use was a small pitcher - $31. I really wanted and needed a pair of kitchen scissors but they were $49 ! Seriously !! So by the time I entered by voucher number and shipping was added, the measly pitcher was going to cost me $23. I can get one at the $2 shop for $2. I seriously think I will throw away the voucher. Tupperware you should have offered your customers a gift - pick from one of these 5 useful things with postage included - that's how to say sorry. Not wheedle even more money out of your already cranky customers.
Warranty Claim? Are you kidding? No such thing
I put a warranty claim in and made me pay $15.00 for the replacement. Thats was 16 September 2020 and I have not heard a word since. The automated reply had a customer telephone number which I called and the automater message states that its no longer active.
Reading all the reviews I am not alone. I think we need to start a page and put in a group claim against the company to warn the poor people who get sucked in to buying the products. In three words " DON'T DO IT!"
Tupperware Gone to the dogs
For a company so big they really lack in the customer service department received damage item & missing item in Apr/May 2020 do a discrepancies form & still nothing bloody disgraceful no phone number to ring emails go unanswered Facebook messages a joke Tupperware is a joke
Purchased in April 2020 at Tupperware.
Poor service through communication and warranty claim
Purchased rice cooker. Lid melted in microwave in which could have caused more damage to a house as smoke cane out of the microwave. Made a claim through Tupperware first to be rejected as they don’t cover melted items. Than reviewed and claimed approved but I had to pay delivery fee. Lid cane without insert and I have emailed Tupperware and no response. Never would this product.
Purchased in January 2020 for $49.99.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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