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Lifetime warranty? Only if you pay- return policy
I have 5 items that have split over time and need replacement. I emailed the company and this is my reply.
You will be charged $3.95 processing for each item you send back to us
You will only be charged $9.95 if you have proof of purchase to cover the cost of postage to send a replacement back to you.
If you don’t have proof of purchase you will receive an Evoucher to the value of the item/part Claimed only.
Unfortunately we don’t except walk ins everything will need to be send back to us.
Add on the postage cost to send it to them and you pay so much you are essentially buying the replacement item.
Purchased in September 2014 for $150.00.
Warranty In Name Onluy
I agree with all of the previous comments concerning the so called new "warranty" offered by Tupperware. I wanted to replace a list from a item that was purchased over twenty years ago and they insisted on providing a proof of purchase! Are you kidding me? It kept the receipt for every single purchase for the last twenty years, not only would my house would be a fire hazard but I would not be able to get in the front door for paper and receipts!! Anyway, if it is an authentic Tupperware product, why the need for the receipt? One item in qu...estion is no longer made but the lid has cracked. Previously if a lid cracked to an item that was no longer made, a whole similar item would be provided. Nah, not any more. I would be offered a piddly $10 e-voucher to cover the cost of the lid only! This meant I would have a base with no lid and enough money to purchase a lid (but not the cost of postage) but no base on which to place it! What the Hell!!! PS the only way I managed to receive a reply was to keep sending emails asking when I could expect to receive a reply.
Purchased in January 2000.
New warranty program is crap - wont ever buy again
Previously I have been happy to purchase Tupperware confident in the fact if anything ever went wrong they would replace it. That has now changed. After submitting a warranty claim, paying a shipping and processing fee (!!), I received an email saying I hadnt paid for shipping of the replaced item so the claim has been cancelled. After resubmitting the claim, I was issued a minimal credit note. Such an antiquated system. For a company that was so innovative in the past, they now have terrible customer service. Count me out.
Purchased in January 2015 for $120.00.
Worthless Lifetime Warranty - Sandwich Keeper Plus lid
Like others here, I’ve been completely frustrated by the warranty process. Issues include: lengthy delays, poor user interface, no ability to talk to someone, no replacement part available, insufficient credit to purchase an alternative, no allowance for shipping to return faulty item and receive a replacement. This makes it not worth claiming which appears to be the intent.
Tupperware’s lifetime warranty process.
I sent two Tupperware container lids believing they both fitted the criteria for replacement under Tupperware’s lifetime warranty. The cost of posting these two lids to Tupperware by Austpost was $3:30. One lid was accepted by Tupperware for the warranty whilst the other lid was declined. For the lid that was accepted I had to pay $3:95 for processing the claim and the outcome was Tupperware giving me a $10 e-voucher. On finding a lid for $10 on Tupperware’s website and with the code supplied I was able to organise this lid using the $10 e-vouc...her however the shipping cost for me to pay for this one lid was $16:95! Quite amazing when the original postage for me to send two lids was $3:30. Hence I stopped the transaction. I now have a $10 e-voucher which is not worth spending and will never return any damaged Tupperware back for warranty, it is not financially viable.
Terrible terrible service. Send an email- zero response, no way to phone to get help. And the cost of replacing products now is ridiculous and you may as well shop local. Don’t be fooled by their promises. The product quality has drastically declined, and the fee’s to process replacement doesn’t even cover the original cost of the item. They’ve managed to weave around the legalities of changing their procedures by saying we still offer ‘free’ warranty we just charge postage and fee’s to replace.
Purchased in June 2021 at Tupperware for $450.00.
New process voids warranty benefit
Had to pay $3.95 processing fee per damaged item, pay for postage back to Tupperware and now I find out that I can only benefit from 1 warranty claim (only $10 regardless of value of item) per order. So for each damaged item I pay over $13 and get back $10. Not sure how is is a warranty????
No-longer a great product with 'lifetime" warranty...
I have been a loyal Tupperware purchaser for 25+ years. I would have held more than a dozen parties and spent 1000's on the 'Fantastic Plastic'.
The recent changes to the Warranty claim system is appalling! Having a loyal customer pay $3.95 for an item to be returned for replacement, then pay $$ for postage to return the broken item to Tupperware, then pay $10 for postage to have the new items sent to me is disgusting.
Then we have the new 'loyalty program' of Bronze, Silver & Gold membership!
What a joke!
I think I'm done with Tupperware.
Purchased in July 2021 at Tupperware for $1,000.00.
Lifetime warranty is a joke
It is an absolute joke when the $3.95 processing fee per item returned plus $9.95 postage fee plus the cost of postage to return to Tupperware for inspection costs more than replacing the broken item itself. How this be can called a lifetime warranty is farcical and I wonder how the ACCC will view this. Better off buying cheaper products and replacing these when they break. Does not help those of us who naively purchased a ton of Tupperware at great expense with the major selling point being the lifetime replacement. The following is quot...ed from the website "Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product". Should add.... but it is going to cost you. Very unhappy customer who will not be purchasing again
Purchased at Tupperware for $1,000.00.
Lifetime warranty is useless
I have just recently returned a lid for a rice cooker, lid for a 2.5 litre bowl and the base of a clear modular mates. After having to spend $3.95 processing fee for each claim (you can't put all together) and paying to post them back another $10 so we are now up to $22. They advise they cannot replace my items and have given me an evoucher for each one. Clear mate $23 evoucher, medium bowl lid $10 evoucher & microwave rice cooker lid $20 evoucher. I can't combine them and they must be used separately. Any item I buy then incurs a $9.95 de...livery fee (again these can't be combined) so my $10 evoucher just covers the delivery fee. To buy a new clear mate only comes in sets $114, Medium bowl $21 and Rice Cooker $29. My evouchers don't come near to this. Don't buy Tupperware for their warranty better off buying from KMART and chucking when you've finished with it.
What warranty??? Lifetime LOL
A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.
Purchased in January 2021.
Tupperware Warranty Process Unsatisfactory
I've been a long time fan of Tupperware, largely because the product and warranty was superb. Now that Tupperware NZ has taken over the warranty process it is long winded, cumbersome and costly (and there is a lot of reading to do to understand the process). For example, I have a broken handle (an inexpensive part) but I have to pay for shipping to submit the broken handle for inspection, I then have to pay for the courier for the replacement to be returned, and also a self addressed courier bag for the return of my broken product (which I'll...use tape to repair so that I can keep this as a spare in case the new handle breaks)! To be honest the cost of freight alone will be more than the cost of the handle. And even if I send the handle back there is no guarantee that Tupperware will be able to supply a replacement. I feel this is designed to put people off claiming the warranty. This definitely makes me think twice about paying a premium for this product.
'Lifetime Warranty' has zero value
Tupperware warranty claim process is now online, with a $3.95 processing fee and $9.95 postage fee PER ITEM. You cannot combine postage or claim multiple items in one 'cart'.
It gets better - each individual part of a product is one 'item'. So the lid on a lunchbox must be claimed separately, with a $13.90 fee, to the base of the lunchbox, which has its own $13.90 fee. So that's $27.80 to make a warranty claim on a lunchbox that is advertised in the current catalogue for $24. PLUS Tupperware require you to send the product back to them a...t your cost, so add postage from you to Tupperware on top of all of that. I have purchased at least a hundred items over the past 10 years and like the products. However Tupperware is expensive and the value just isn't there without a genuine lifetime warranty.
Appalling Customer Service - Zero Stars
As with most other reviewers, put in a warranty claim which arrived about 6 months later but was missing the essential lid (reason for the warranty claim - leaking lid!). Wrote 2 letters to head office, as with other customers, no contact whatsoever. Now have 2 useless Ecobottles. DO NOT BUY TUPPERWARE if expecting a so called lifetime warranty. That died along with the company's reputation. There is zero concern for the customer by management.
Purchased in June 2018.
Poor service on warranty
In October 2020 I applied for a warranty on a broken lid. It was replaced in Feb 2021 but was the wrong lid.
I have emailed twice but haven't heard back. There is no other way to get in contact other than email that is not replied to. I haven't been able to use the product for 6 months and cannot get a response. It is very frustrating and will not order again from Tupperware due to their customer service.
Purchased for $40.00.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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