Reviewer Photos & Videos
What a joke
I sent back a quick shake cap that split, life time guarantee my as! What a joke this company has become. Don’t under and circumstance believe the lifetime guarantee. I sent the cap back, it was approved and now I have to pay $3.95 processing fee. Tried calling every option you choose tells you to visit the website and hangs up on you. Sent an email asking what $3.95 was for got a 10 paragraph email that still didn’t explain it the most I could understand was you have to pay $3.95 processing fee for every item you return. So glad I didn’t have ...more broken bits. Anyway that’s it for me and Tupperware awful company, no customer service at all. Throwing the quick shake in the bin and will buy one from Kmart. At least Kmart will let me return it if it breaks. Over priced and crap if you ask me.
Tupperware customer service is diabolical
Smooth chopper was great for a period of time. As soon as it broke I contacted Tupperware customer service. Three months later I’ve heard nothing back. So much for lifetime warranty!! Very disappointing after spending thousands of dollars on Tupperware over the years.
Purchased in September 2017.
What ever happened to the Tupperware warranty process
Many years ago I had a Tupperware lid break so I rang the local agent, no problem within a few weeks I had a new one. 2 months ago I had the other half of the same product crack and break, rang the agent to be told that there was a new online process, was a nightmare setting up an account and making a claim, had to use two email addresses to get over the line as the first one locked me out and the password was impossible to reset. Anyway I was asked to return the item at my expense which I did, then I was asked to deposit a processing fee which...I did also, the claim was approved, so good so far, now 2 months later the item has disappeared from my account, Tupperware have not responded to my email enquiries 7 days later, their advertised phone number is disconnected and I have no Tupperware marinading container and I’ve also lost postage and the processing fee. What’s going on Tupperware ?? So far to me personally the Tupperware warranty is worthless.
Purchased in June 2012.
Kitchen Shears (scissors) HANDLE MELTS
I took these scissors out to the garden to get some chives for dinner. I sat them down (it was 25 degrees C in the mountains), for just a couple of minutes to water a small plant, and when I picked them up they burned me. I dropped them immediately thinking it was the metal and picked them up by the handle and I got burned again! The handle melted and left plastic melted to my hand in 2 places. I am not harmed however it was a shock and others need to know about these as it could have been worse if I had left them longer. I had notified Tupperw...are who said they are 'kitchen' scissors and aren't to be used outside -they were left for literally a couple of minutes and the handle melted, squishy pliable plastic that transferred to my hand upon contact. They said they would replace over 2 months ago, haven't and now won't respond to me. These scissors also fall apart almost every time I pick them up -I know this allows to clean them better but is an annoyance to say the least. These are not cheap scissors to buy either.
Purchased in February 2021 for $39.00.
Lifetime warranty? Only if you pay- return policy
I have 5 items that have split over time and need replacement. I emailed the company and this is my reply.
You will be charged $3.95 processing for each item you send back to us
You will only be charged $9.95 if you have proof of purchase to cover the cost of postage to send a replacement back to you.
If you don’t have proof of purchase you will receive an Evoucher to the value of the item/part Claimed only.
Unfortunately we don’t except walk ins everything will need to be send back to us.
Add on the postage cost to send it to them and you pay so much you are essentially buying the replacement item.
Purchased in September 2014 for $150.00.
Warranty In Name Onluy
I agree with all of the previous comments concerning the so called new "warranty" offered by Tupperware. I wanted to replace a list from a item that was purchased over twenty years ago and they insisted on providing a proof of purchase! Are you kidding me? It kept the receipt for every single purchase for the last twenty years, not only would my house would be a fire hazard but I would not be able to get in the front door for paper and receipts!! Anyway, if it is an authentic Tupperware product, why the need for the receipt? One item in qu...estion is no longer made but the lid has cracked. Previously if a lid cracked to an item that was no longer made, a whole similar item would be provided. Nah, not any more. I would be offered a piddly $10 e-voucher to cover the cost of the lid only! This meant I would have a base with no lid and enough money to purchase a lid (but not the cost of postage) but no base on which to place it! What the Hell!!! PS the only way I managed to receive a reply was to keep sending emails asking when I could expect to receive a reply.
Purchased in January 2000.
New warranty program is crap - wont ever buy again
Previously I have been happy to purchase Tupperware confident in the fact if anything ever went wrong they would replace it. That has now changed. After submitting a warranty claim, paying a shipping and processing fee (!!), I received an email saying I hadnt paid for shipping of the replaced item so the claim has been cancelled. After resubmitting the claim, I was issued a minimal credit note. Such an antiquated system. For a company that was so innovative in the past, they now have terrible customer service. Count me out.
Purchased in January 2015 for $120.00.
Worthless Lifetime Warranty - Sandwich Keeper Plus lid
Like others here, I’ve been completely frustrated by the warranty process. Issues include: lengthy delays, poor user interface, no ability to talk to someone, no replacement part available, insufficient credit to purchase an alternative, no allowance for shipping to return faulty item and receive a replacement. This makes it not worth claiming which appears to be the intent.
Tupperware’s lifetime warranty process.
I sent two Tupperware container lids believing they both fitted the criteria for replacement under Tupperware’s lifetime warranty. The cost of posting these two lids to Tupperware by Austpost was $3:30. One lid was accepted by Tupperware for the warranty whilst the other lid was declined. For the lid that was accepted I had to pay $3:95 for processing the claim and the outcome was Tupperware giving me a $10 e-voucher. On finding a lid for $10 on Tupperware’s website and with the code supplied I was able to organise this lid using the $10 e-vouc...her however the shipping cost for me to pay for this one lid was $16:95! Quite amazing when the original postage for me to send two lids was $3:30. Hence I stopped the transaction. I now have a $10 e-voucher which is not worth spending and will never return any damaged Tupperware back for warranty, it is not financially viable.
Terrible terrible service. Send an email- zero response, no way to phone to get help. And the cost of replacing products now is ridiculous and you may as well shop local. Don’t be fooled by their promises. The product quality has drastically declined, and the fee’s to process replacement doesn’t even cover the original cost of the item. They’ve managed to weave around the legalities of changing their procedures by saying we still offer ‘free’ warranty we just charge postage and fee’s to replace.
Purchased in June 2021 at Tupperware for $450.00.
New process voids warranty benefit
Had to pay $3.95 processing fee per damaged item, pay for postage back to Tupperware and now I find out that I can only benefit from 1 warranty claim (only $10 regardless of value of item) per order. So for each damaged item I pay over $13 and get back $10. Not sure how is is a warranty????
No-longer a great product with 'lifetime" warranty...
I have been a loyal Tupperware purchaser for 25+ years. I would have held more than a dozen parties and spent 1000's on the 'Fantastic Plastic'.
The recent changes to the Warranty claim system is appalling! Having a loyal customer pay $3.95 for an item to be returned for replacement, then pay $$ for postage to return the broken item to Tupperware, then pay $10 for postage to have the new items sent to me is disgusting.
Then we have the new 'loyalty program' of Bronze, Silver & Gold membership!
What a joke!
I think I'm done with Tupperware.
Purchased in July 2021 at Tupperware for $1,000.00.
Lifetime warranty is a joke
It is an absolute joke when the $3.95 processing fee per item returned plus $9.95 postage fee plus the cost of postage to return to Tupperware for inspection costs more than replacing the broken item itself. How this be can called a lifetime warranty is farcical and I wonder how the ACCC will view this. Better off buying cheaper products and replacing these when they break. Does not help those of us who naively purchased a ton of Tupperware at great expense with the major selling point being the lifetime replacement. The following is quot...ed from the website "Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product". Should add.... but it is going to cost you. Very unhappy customer who will not be purchasing again
Purchased at Tupperware for $1,000.00.
Lifetime warranty is useless
I have just recently returned a lid for a rice cooker, lid for a 2.5 litre bowl and the base of a clear modular mates. After having to spend $3.95 processing fee for each claim (you can't put all together) and paying to post them back another $10 so we are now up to $22. They advise they cannot replace my items and have given me an evoucher for each one. Clear mate $23 evoucher, medium bowl lid $10 evoucher & microwave rice cooker lid $20 evoucher. I can't combine them and they must be used separately. Any item I buy then incurs a $9.95 de...livery fee (again these can't be combined) so my $10 evoucher just covers the delivery fee. To buy a new clear mate only comes in sets $114, Medium bowl $21 and Rice Cooker $29. My evouchers don't come near to this. Don't buy Tupperware for their warranty better off buying from KMART and chucking when you've finished with it.
What warranty??? Lifetime LOL
A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.
Purchased in January 2021.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
Get an answer from our members
Other Kitchenware Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.