TVSN (TV Shopping Network)

TVSN (TV Shopping Network)

2.4 from 453 reviews · View Statistics
Listing monitored by TVSN (TV Shopping Network)

Reviews

1.7
38 reviews
  • Product Quality
    1.7 (28)
  • Return Claim MadeYes (38) · No
  • Shipping
    2.1 (16)
  • Warranty Claim MadeYes (11) · No (18)
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Farawaytree
FarawaytreeNortheast, VIC
  • 5 reviews
  • 4 likes
  • Verified

Am I your beloved customer? Pink and white diamond necklace disgrace...read on

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Luforge
LuforgeMetropolitan Adelaide, SA
  • 32 reviews
  • 17 likes

Happy customer for 7 years

published

I have purchased from TVSN for 7 years. Great products with Speedy delivery. I was also impressed with a recent refund of a product within 2 weeks back into my account. Highly recommend shopping with this company.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Sharon
SharonMetropolitan Adelaide, SA

No response to a request for a replacement of a faulty item

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Kim
KimSouth East Queensland, QLD

Dodgy service, poor communication

published

Purchased 2 tv's , the first one was delivered and when turned on had a red vertical line down middle of creen, after back & forth with tvsn & ayonz & getting all the photos of the fault i finally received a RA number, then was told by tvsn that it would be picked up by courier and the replacement would be dropped off. Have rung to confirm that this is happening today and told no, i have to wait until it is back in there warehouse to confirm(so whats the point of the pics to ayonz?), now it will have to go from brisbane to sydney, then the replacement can get sent, this would going on current history be weeks, so tvsn you can refund my money and keep the faulty tv, why am i the one that suffers from a faulty product being sent.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Kim
Kim

Spoke to Paul, awesome service from this man, problem solved that the customer service couldn't get done.

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Irene
IreneIllawarra, NSW

Returns on clothing

published

I returned an item of clothing. There is no chance when purchasing clothing online to know if the size will fit or look. I have since return this and have been informed by customer service they will not refund return postage for change of mind purchase.
This wasn't a change of mind purchase, It did not fit.!! Postage was expensive. Never again TVSN

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
MrsTP
MrsTPSydney Surrounds, NSW

Warranty is not worthy of anything

published
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Ange
AngeGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Appalling

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
clubbie
clubbieSouth East Queensland, QLD
  • 4 reviews

Can't get past customer care for information

published

Purchased a ring which within 3 weeks the rhodium plating was coming off so returned it as faulty. 2 emails unanswered and 4 calls to customer and noone can tell me where ring is. Keep being told it is being assessed and they will let me know. No ring and no refund. This has been going on for nearly a month.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
clubbie
clubbie

Thanks to Paul c the problem is now resolved

Graeme
GraemeGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Great customer service!

published

We purchased a 65 inch Philips TV from TVSN. The purchase process was quick and easy postage was fairly priced and extremely quick. When the TV arrived it had a tiny bug between the display panel and the front glass panel. We lodged a warranty claim with them but Philips rejected it. We escalated the claim back to TVSN who agreed to have it returned at their expense and gave us a full refund! Staff was always friendly and helpful. Highly recommend TVSN and AVOID buying a new Phillips TV! Poor design!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Andrea C.
Andrea C.Sydney, NSW

TVSN - Appalling service and customer support

published
Incentivised Review No
Return Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
NDE
NDE
  • 2 reviews
  • 3 likes

Refunds take forever

published

TVSN's refund times are the slowest I have ever experienced for on-line stores. It's been nearly a month since I returned an item. I enquired about my return and they said it hadn't been received. I had to waste my time enquiring with Australia Post who confirmed it had been delivered. I was then told by TVSN that it could still take up to a month before my refund is processed. What a joke!

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Chris H.
Chris H.South Australia
  • 2 reviews

Awful Company

published

Beware of trying to get a refund from this company under your Consumer Rights under Australian Law for a faulty product if their 30 day money back has expired. It's virtually impossible unless you persevere and fight for your rights!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Disappointingly slow returns and refunds process, mediocre customer service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Ann-Maree S
Ann-Maree SMetropolitan Adelaide, SA

Return

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
melaine
melaineGreater Melbourne (Metropolitan), VIC

Missing Product- numerous emails - no result - nada

published

I ordered and eagerly awaited my Eve Pearl Delivery for the concealer with brush. I received and checked the delivery - no brush. I emailed directly, and was told it was being investigated. It's been over a week now, and I have followed up 4 times, only to be emailed the same standard response. Not good enough TVSN! Not happy Jan. This has left a very bad taste in my mouth and I will not be ordering any further if this is the standard of customer service, for someone that has been in the industry 20+ years, this is atrocious customer service from what I thought was a well regarded organisation.

Melaine Sohn

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Page 1 of 2

Questions & Answers

Emma
Emmaasked

Where can I buy SKINN products? I don't want to deal with TVSN again

2 answers
Leanne Leslie
Leanne Leslie

Try EBay.

Emma
Emma

Thanks Leanne.

Emma
Emmaasked

Where can I buy SKINN products? I don't want to deal with TVSN again.

No answers
Megan B.
Megan B.asked

When will the next wig sale be televised on TVSN?

1 answer
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Hi Megan

Our next HairDo event is planned for October 2021.

Kind Regards
Paul

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