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Paid over $850 for a 2 hour move & charged 3 hours in travelling times that was not quoted in any conversation!
After looking at a few removalists companies on line & checking their reviews I decided to go with a Wollongong based 2 Men & A Truck service.
As it was not a difficult move at all, no fridge or washing machine etc, easy access to both houses, I felt assured that it would be less than a 3 hour job & within my budget.
Imagine my surprise to be hit with a less than 2 hour job but charged 3 hours in travelling time from Sydney ($859.35) !!!!!!
At no time during my conversations with [Name Removed] either verbally or email correspondence was I t...
Moving interstate, from a 5-6 bedroom house and not enough capacity was quoted. We got a trailer and a small truck ourselves but some of our things were left behind forever. Packing crew put clearly marked fragile boxes at the bottom of stacks so we had breakages, some of it irreplaceable. The crew who offloaded kept apologising for the state of the crushed boxes. It was a rainy day during the pack but the crew allowed antique furniture to get wet and would have loaded it that way except that I wiped it down. Certainly couldn't recommend them.
Avoid if you need a time sensitive move
Had a booking between 3-5pm. Mover '[name removed]' then called at 3pm to confirm they would be arriving at 5pm. They then called at 5pm to say they wouldn't be arriving until 6pm. I clearly stated when booking and over the phone that the service lift was booked only until 7pm. Mover was quite rude and unprofessional over the phone, so I thought it best to cancel the booking after the additional delay.
Took a personal item of mine
The removalists subcontracted did not speak English and stolen my property and job that had to take less than 6 hours took them over 8 hours to do. will not recommend this company. Poor customer service from TMAT. We have been through emotional and mental anguish with TMAT and community needs to know how badly things are managed at TMAT.
The men chatted with each other every time they were away from us. We had everything packed and ready to go but still ripped us off.
These people are thieves.
Missing Items In Transit
Small move to my new place, only to find all expensive shoes missing. I emailed 3 times to raise my concerns. Each time I was dismissed. Apparently no investigation conducted. They also left all their tools here and are not interested in picking them up. Why???
No showed booking, didnt care
Booked for 8am. Get a call at 8:05am saying they will be late, more like 10am.
We have a young family and things to do. A bit inconvenient but ok, whatever.
Called back a couple of hours later, wont be there until 1pm now, IF they can make it at all. It depends on how other moves go...
I let them know that is not really on, we had a confirmed booking and now we are stuck. Caller could not care less.
Have used twice before. Once was ok. Second time was slow and a few damaged items.
Will not be using them ever again.
Didn't show up
We had to move a few items into storage unit on a Saturday and needed two men with a truck to do this job. We were told they'd arrive between 11-1pm and then told on the day they were delayed and would definitely be there between 1-2pm. We had to leave at 3pm and they said they would be there and assured me there was time to do the job. By 3pm nobody had showed up, nobody had phoned and we left without getting the job done. NOT GOOD ENOUGH!
Never ever again
It took two days to move a one bedroom flat that should have taken a few hours. Language proved a big issue, and they weren’t where they’d say they would be more than once. The office were unwilling to help. A horrible, expensive experience I couldn’t afford, I was exasperated to tears by the end. Don’t do it to yourself.
Worst experience of my lifetime with Two Men and Truck. They are not worth even one star rating.
The removalists subcontracted did not speak English and damaged our property and job that had to take less than 4 hours took them over 11 hours to do. will not recommend this company. Poor customer service from TMAT. We have been through emotional and mental anguish with TMAT and community needs to know how badly things are managed at TMAT.
Awful - really do not recommend
We used two men and a truck to move our 3 bedroom house from Murarrie to Zillmere.
We booked on the basis of the first two hours for $550 and $100 each 30 min after that.
Having moved three times in the last year and having relatively minimal stuff for a three bedroom house, I was expecting the move to take 3-4 hours max.
It took over 5 hours. It took them 50 minutes to travel from Murarrie to Zillmere, which is just a 20minute drive. They argued this point with me, despite agreeing that google maps showed it as a 20 minute drive.
The cost was $1,150. This was almost as much as our recent move from Sydney to Brisbane.
Unreliable. Dishonest. Everything you don't want in a removal company...
If you want a removalist that fails to show up (MULTIPLE times), lies to you, doesn't answer their phone and doesn't apologise, then this is the business for you.
Otherwise, avoid Two men and a Truck Canberra at all costs: unreliable, dishonest and no regard for their customers. I've used White Knight removalists in the past...highly recommend them instead!
Explanation: we booked Two Men and a Truck to move house for Friday at 3pm...they didn't show up. No call, no apology, nothing. We wait until 4:30pm before we called: they finally ans...wer and say their current job has run overtime and they could maybe get to our job at 7:30pm, or we could be their first job and #1 priority the next day at 7am sharp, so we agree. The next day we get up early. 7am...no show. 8am...still not there. 830am, we call, sit on hold for 20 minutes, they finally answer and say they have gone to another job and will get to us by 930am (so much for us being their first job of the day!). It gets to 930am...no show. We call them again at 10am and now they claim their truck is broken down and has been since 7am (so their "other job" was obviously a lie) and their spare truck is busy with another job, maybe they'll get to us by 3pm if we're lucky. What a joke.
Would never use or recommend
1 room assisted living to another assisted living, 6 items, bed, night stand, love seat, recliner, TV, Entertainment Center. Approx 35 minutes travel from 1 to other.
Our "window" was 11am - 1pm was called at 12:30 to expect at 1:30 they were. One of the moving team had bad attitude from the beginning, he was rough with furniture had me sign off all paper work in hallway instead of in the room they moved furniture from, thus I found out too late that they had forgotten the power cord to bed which I had to retrieve and install myself which w...
I am highly disappointed!!!!
I am highly disappointed!!!! In the past I used this company twice, once for my personal move and once to move the business office where I am working. I had to move again last weekend on 12/05/2018 so I decided to choose this company again as the service was good. And It was wrong decision. I felt that Two Men and a Truck tried to rip off client. The size of truck was sent for 2 bedroom apartment was very small. I was moving within 6km only and the removalists had go twice from old to new place - of course without taking all my belongings. If my friends didn't help me i guess they will have to stay much much longer which will cost me a fortune.
Terrible damage done to console table. Three bedroom apartment. The move was done within Sydney.
The removalists refused to give a discount.
We are very unhappy with the situation.
The move was very slow.
Didn't show up!
Very disappointing experience! We booked a truck and two men to meet us at our storage facility to collect our belongings and deliver them to our new home. We were advised that they couldn't accommodate a morning booking but were available to arrive between 1-2pm. We confirmed the booking in writing.
By 3pm there was still no truck in sight. Called the office and they said they'd call back in 5mins. We never received a return call. Tried to call them and the phone rang out. By 4pm there was still no truck or any communication. We sent an ema...il to cancel the booking due to the company's no show. We received an email 15mins later simply saying sorry the truck hasn't shown up. No explanation was provided. Fortunately we were able to make alternative arrangements, however we lost at half a day waiting around. This was not only an inconvenience to us but also to the two family members who had joined us to help. Will not use this company again or recommend to anyone.
Disgraceful and so expensive
2-bedroom Apartment move, I had lost the number of my old removalist and his 4 guys, never cost me more than $600. Two men and a truck turn up, 2 guys taking their sweet time as slowly as possible with no fitness or experience (I could tell) and cost me over $1,000. In the end my husband and I were helping them it was getting so expensive, disgraceful will never use them again and warn others. It's important to research and read reviews, I wish I had shopped around more before booking this company in. I ordered a big truck and 3 men to try and save on money due to the big move and they turn up with big truck and 2 guys which made it slower but still charged me for the big truck which made no difference time wise with less men!
Quotes don't hold! :(
Only moving within the same suburb and felt totally at ease at first contact with Two men and a Truck. Listed all furniture (including acoustic piano), and was provided with quote via email which I accepted. Two men were very polite but fitted everything into the truck except the piano, and said it would then be a $180 surcharge on top of the additional time to take second load of piano. Would only move with payment or discussion with office. Attempted phone contact with the office - no one available - please dial 9 - told it was an "incorrect ...selection" when I pressed 9. Paid the money to move the piano - which they scratched in the move :( and despite repeated attempts, no response from the office. Will not recommend them, and will not use them again.
Worst Moving Experience Ever
I moved to a 2 bedroom apartment so only had a small amount of furniture but the young men who moved it had no idea how to look after it. A 2 piece Parker cabinet that should have been taken apart but was not and was seriously damaged. Other pieces of furniture have the corners banged. The men were very polite and friendly but seriously needed training. I will not recommend the company nor will I use them again. I only moved about 1.5 kilometres. Maybe if it had been further my load may have been destroyed.
Unprofessional and rude
Hired Two Men and a truck for a small 2 bed unit move. The movers spoke and understood very limited English and left the couch on its side in the middle of the floor behind numerous heavy boxes. Drawers which were removed from the storage units were also left stacked on the floor, not replaced. A mistake was made with the payment upon completion of the move despite being assured by two different staff members it was being done correctly.
When speaking with a manager to try and rectify the mistake, I was met with an extremely rude, aggressi...ve and condescending woman who showed no interest at all in my concerns and threatened to end the conversation. The manager showed complete disregard for the issues raised and replied only that mistakes are made. This is extremely poor service and I would expect far better customer service from a company such as Two Men and a Truck. Would not recommend this company to anyone who expects any level of service.
late and untrained,
Our pick up time was 11.00 and they arrived at 5.00pm to move from 3rd story apartment the heavy and bulky items including 2 beds, one of which was left behind because they could not get it through the door. The same with the dining room table. Remember I got all this stuff into the apartment. The new apartment had an elevator so there was no problem getting it in. My son and I moved me into the previous apartment in a matter of 2 hours in a rented truck.
The trolley they used getting things done the stairs was a single wheel trolley and it...
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Two Men and a Truck
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