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They have lost my business.
I do a lot of kms and have had my car since new. Extended warranty. Always had it serviced with Tynans Sutherland until now. Over a year ago my radio unit was playing up. Multiple software updates and supposed fixes carried out to no avail. Finally agreed to replace the unit. Due to Covid-19 and a few other issues the new unit has been delayed. I try to book it in to get it replaced. Two weeks notice. They tell me I need to get a software update and that my vehicle is out of warranty. I was told I had a five year warranty when the new unit was ...ordered. Anyway, talking to the service staff got heated and they hung up because I called him out. I was also charged for items on a previous service that don’t exist on my car. They also fail to give printed copies or even electronic copies of the invoice. I can see why they are called a Stealership not a dealership. I will contact Subaru Australia to make a formal complaint. Absolutely disgusting service.
No Tynan Service
Had to book a month ahead to get a dangerous factory recall repaired for my Kia Stinger. I received the sms reminder the day before and turned up on time in the morning to immediately be told that the dealership had run out of parts with no real apology . It had now been a couple of weeks with no update calls received. I provided feedback to the Marketing Director via the company website email with no response.
Will never return to Hyundai or Tynan
A company that deceives to make a sale and lies constantly when you talk to management run you around in circles please be very very careful, car dealerships like this are very dangerous.
After speaking with Hyundai and making a formal complaint not getting anywhere so I’m left to go to another make. Will never purchase from Tynan or Hyundai again DYOR
Reasonable service. Easy to book & car ready on time. Sometimes parking is a problem though but can usually squeeze in somewhere.
Immediate service for a safety issue
I phoned Tynan service after I been flagged down by another driver that both my brake lights were out. The service department booked me in for urgent service to replace the globes that day. The service was done within 30 minutes. The staff were friendly and ensured I was happy with the labour carried out. Thank you Tynan for resolving a dangerous safety issue so quickly.
Incompetent disgraceful dealership - shame shame shame
This dealership is the worst by far I have ever dealt with. Their service dep't and management are a disgrace to the car industry. I have taken my car there over 5 times for the same issue, yet no parts ordered & cant do the work. They all blame each other and eventually the guy who doesn't work there anymore. They give all the reputable brands they sell a bad name by providing dirt poor service. [Name Removed] must be turning in his grave seeing such incompetence. I will not be buying any brands they sell just so that I don't come across these morons ever again. Shame on you lot absolutely disorganized organization.
Unprofessional service department
First my new honda had a drivers door adjustment refused the car was under dealers warranty had get honda Australia involved then as the car aged I requested a pink slip when they did a service picked up the car no plink slip they said it needed new tyres as I checked all tyres before the service I asked to be shown were the tyres were not legal no one could could show me as I drove out I drove past a sandwich board saying buy tynan tyres I then took my car to a tyre dealer and said if you the they need changing do all of them the answer was they still had 50’000 klm on them. I would never recommend this dishonest car dealer
Got a great deal with matching customer service
Best deal on the car I wanted in all of NSW dealerships, so good I paid deposit over the phone & when I showed up to view & collect my car things couldn’t have gone smoother. Persa helped me straight away with payment & paperwork while the team entertained my 3 young daughters then Jayden who was only a young new salesperson took me through the books, signed contracts & had amazing knowledge of my car & even helped me set up all my cars settings & tech which helped immensely!! Drove it off the lot with my kids all super excited.
That’s how buying a new car should be.
Jeep Cherokee limited - Kirrawee service department disgusting customer service
My vehicle wouldn't start and I had to have it towed to Tynan Kirrawee Service Dept. I was told it would take 6-8wks for the part to arrive from the United States. During that waiting period I emailed the service department numerous times requesting them to reply to my questions - eg. what part number had they ordered, so that I could include that in my email to Jeep Australia, where I wanted to complain about my vehicle breaking down due to a probable WIFI problem, and the fact that I was told it would cost over $2,000 to get the part before...the service dep't could work out the problem with my vehicle. Also that they couldn't say it wouldn't happen again in the future. During the 8week period I also needed the service department to give me some updates as to progress with the part arriving, because my family was also effected by my vehicle being off the road as far as school pickups etc. having to be rearranged for this long period. When I did not get any response from anyone from the service department, I contacted the salesman at Tynans who initially sold us the vehicle. He acknowledged in a return email that the communication had been lacking from the Service Dept. and that he would forward my email to the Service Manager. I thought I would hear back from the Service Manager at least, but 2week later still no reply, so I emailed both the Service Manager and the Salesman again - still no replies from either one. After the 8th week my wife went in to the service department to try to get some answers and was told that the car had been ready to be picked up for 2 days, and why hadn't I replied to the text sent (We checked both our phones and there was no text). As I had previously requested the part number required to be given to me, a couple of times, after collecting my car I emailed my disgust with the service I had received, and questioned whether I had in fact had the part installed in my car at all - still no response from the Service department or the Salesman. About 4 days later driving along with smoke billowing out of the engine, discovered that the coolant cap had been left off. Back to the service department again to have them check for any damage caused. I have to acknowledge a receptionist in the service department - [Name Removed] - was the first person my wife and I felt was willing to go out of her way to help/organise things and show some concern. Who knows if there is any long term effect from the overheating coolant. No apology either. I even had to insist on some paperwork to say what they done to check the car. Also this time they actually offered a loan car but neglected to inform my wife until she asked that there would be up to $3,000 excess charge if there was any damage to the vehicle. This offer would have been more appreciated during the 8weeks of having no vehicle (without the large excess charge - fair enough if a smaller excess was charged if we were at fault) due to this being a WIFI problem with this model vehicle. Buyers/Users Beware of this company
excelent customer service
exceptional customer service. car salesmen Huey and his knowledgeb made the experience of purchasing a car a breese! the whole process was quick and stress free. After this experience, I highly recoment Tynan motors.
Fabulous Tynan Used Car Salesman!
I would very much like to highly commend paul danon working as one of your used car salesmen at Kirrawee, NSW. who has assisted me so expertly during an issue related to my daughter’s intense search for a replacement vehicle recently following a write-off! Paul is certainly a delightful & obviously dedicated employee of Tynans, finding nothing too much effort to achieve an excellent result in detailed explanation & discussion. In my many long years in the business sector, I’ve rarely encountered such a degree of attention & courteous service...as that given by him! I feel he is entitled to appreciation for all his concern, compassion, diligence & thoughtfulness in assisting me so expertly regarding my specific issue, which required urgent action to obtain a reliable vehicle. I regard the calibre at which Paul unreservedly offers consumer service to be absolutely remarkable. He carries out his duties thoroughly, effectively, efficiently & with the utmost courtesy! He is indeed a tremendous asset to your company, therefore ensuring customers’ enquiries/issues/problems are suitably addressed without delay. Paul performs his skills so adequately as an exemplary representative in his supremely knowledgeable capacity. He conducts himself with much professionalism, patience, expertise, & competence & although undoubtedly, intensely busy in his role, immediately takes the time to discuss intricate issues & information, doing so superbly! To me, he doesn't hesitate in "going the extra mile" in order to satisfy & oblige in every way! Bravo Paul!!!!
Wonderful customer service.
What a pleasure it has been dealing with the staff at Tynan Motors especially the service team. I’m very pleased to say they are very helpful in every way.
Trustworthy, great service and overdelivered on value!!!
When I rang Mr Jake Watson from Tynan Motors (Kirrawee, NSW), I received the best possible service you could ask for! Mr Watson was quick to negotiate a fair and suitable deal, that I was shocked!
I've had my fair share of dealing with car salesmen over the years, who generally get a bad wrap, however, Mr Watson exceeds all expectations on what a car salesmen should be, he was so polite and trustworthy that I felt at ease with the purchase of my new (used) 2010 Hyundai Getz.
Mr Watson's professionalism is a true credit to him personally, and to Tynan Motors. Thank you
Peter was very helpful and honest with us. As was Trevor and Jo. Will continue to do business with them. Phillip Kong.
No option given to customers.
Wanted to UPGRADE my booking, staff literally threatened and ridiculed me over the phone. Never going back again. Just not customer friendly.
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