Sent my tyres to Total Nissan in Cannington and they damaged my rims. When confronted they said to take it up with Tyresales, when Tyresales were confronted, they said to take it up with Nissan. When escalated to PayPal, after a couple of weeks Tyresales effectively said too bad. Guess my next step is the ACCC.
Wouldn’t use Tyresales, and definitely wouldn’t use Total Nissan for anything.
- Verified customer
The tyres had been fitted on my car was 3x3.5 years and 1x1.5 year old from manufacture date. Besides, the balancing and alignment service was horrible. I can feel abvious shaky in the high way after the fitting, I returned for adjustments but new problems comes out. So I have to find another tyre shop to solve these problems with experienced mechanics to avoid further time wasting with them.
All my holidays had been spoiled by them, when I drive out I found problems and returned the car for a fix, I hate time wasting during the Christmas. An...d my car are fitted with the 3.5 year old tyre which totally different from my expectations, even I got the partial refund because of time. I contact the tyre sales customer service and they only would like to replace 3 and need to wait for supplier, s stock availability or a partial refunds. They claims that the 3.5 years tyres fitted was lawful which I have no points to argue because of their crap return terms. But I think I actually can price match with Bob Jane for more fresh tyres because they have a shop and they are more professional in alignment than a busy dealer fitting center.
Best place to buy tyres! Best deals, best customer service and excellent process to buy new tyres.
I recently purchased Kumho Solus KH17 tyres from tyresales.com.au and it has been great new experience when buying tyres. Very quick process and very reliable place to get new tyres. Their customer service agents are great to deal with and they are very professional team to deal with. I will def suggest to try them. All the best.
Unsatisfactory Customer Service
After paying $300+ for 4 Goodyear 245/75R16 it was a shock to find one of these had the serial number removed and a split in the side wall. Photos and email sent explaining that I was not very happy about this. Phoned customer service and was told they could not locate any in Western Australia and a refund or replacement tyre from Sydney was the only option. Well after making two calls these were available at both locations here in Western Australia. Unsatisfactory customer service and will not use or recommended tyresales again.
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