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U Blinds Australia

U Blinds Australia

4.0 from 670 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (171)
  • Return Claim MadeYes (2) · No (178)
  • Customer Service
    4.4 (176)
  • Warranty Claim MadeYes · No (192)
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Yolanta

YolantaMentone

  • 3 reviews
  • 4 likes

No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.

published

UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield
Warranty Claim MadeNo
Mark V

Mark VSouthern and Hills, SA

  • 3 reviews
  • Verified customer

Great service

published

We all really love the new awnings and they look great too. They are even better than I expected. Sharon has helped a lot with the whole process; she is a credit to UBlinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
Warranty Claim MadeNo
Shutters

ShuttersSouth East Queensland, QLD

Shutters look amazing

published

Our shutters look amazing! One of those jobs where the outcome surpassed our expectations and looks fantastic. The salesman and installed were fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
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Planet

Planet Greater Melbourne (Outer), VIC

Couldn't be happier

published

We installed blinds in our factory using U Blinds and we couldn't be happier with the service provided by Thea, Frank & Kieren. Punctual, professional and friendly. And the price was great for what we needed. We are extremely happy with the end result. Thank you to you all.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMelbourne
Warranty Claim MadeNo
Ronson

RonsonHobart, TAS

  • 2 reviews
  • 1 like

responsive, quick and excellent quality

published

We had used Ublinds for our first home over 10 years ago and the quality was exceptionally high. We never had any creasing or faulty mechanisms, so decided to use them again for our new build. They were punctual, and easy to discuss options. Delivery and installation were early and very quick. we are super happy with the product, colour and quality. I had made the mistake of buying store bought blinds for my sons build but after only a year of installation I was disappointed with them, so had Ublinds do a quote for him as well as mine. He too is very happy with the quality compared to the store bought ones.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
Bling

BlingGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Thrilled with Shutters & Blinds

published

Professional installation work by Frank & Kieran to install shutters & blinds.Pam in Office so helpful & obliging. Friendly and Cheerful Staff. Recommend U Blinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia

We are so thrilled you love your new shutters and blinds. We will make sure we pass on your lovely comments to our Melbourne team! Thank you for taking the time to leave your feedback and have a Merry Christmas from the U blinds team!

Rich

RichGreater Melbourne (Inner), VIC

  • 2 reviews

Very Happy

published

Frank and Kieren arrived at time they specified. Got straight to it and were finished quickly. Very professional and courteous.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Sarah C

Sarah CGreater Melbourne (Outer), VIC

Love my external blinds! Thanks

published

We called Darren to help us again with looking at external blinds. Darren helped us with our inside blinds a few years ago and we were so happy with them (and Darren!) and still are!
Had Frank and Kieran come and install our external blinds this time. Not only do they look better than I would have imagined, Frank and Kieran did a fantastic job installing them! They came out in Dec and they were friendly, courteous and very efficient. Congratulations on having such valued employees. Very impressed with the product. This is the second time we have used U Blinds - they are still perfect all these years later. We we will use U Blinds again. Thankyou, Sarah and Dave.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield, VIC
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Beej

Beej

  • 2 reviews

Shocking

published

Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Beej,
I am sorry to hear you are having this issue. If you could please call our office on 1300 303 391 and ask to speak with Natalie so i can assist you with this. Thank you

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Karen

Karen South East Queensland, QLD

Love the product - Absolutely thrilled with the service

published

From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Karen, Thank you for taking the time to leave you feedback regarding your experience with U blinds. We are so pleased you love your new window furnishings and that we have exceeded your expectations. Thank you from the U Blinds team!

Marilyn

MarilynSouth East Queensland, QLD

Blind installer

published

Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Diana T.

Diana T.Greater Melbourne (Metropolitan), VIC

Happy Customer

published

A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne Victoria
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Carolyn

CarolynGreater Melbourne (Outer), VIC

Happy customer

published

Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield Victoria
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
E. Williams

E. WilliamsSouth East Queensland, QLD

Absolutely love my Plantation shutters from UBlind!!!

published

Absolutely love my Planation Shutters!!! UBlinds where so fantastic and easy to deal with. I'll definitely be getting my other rooms fitted with their plantation shutters. Highly recommended. Quality is great. It's amazing how much they insulate the rooms in the house that have these.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Lucy J.

Lucy J.South East Queensland, QLD

Stay away from this company

published

Worst customer service ever. Installation cancelled with less than one hour notice, UBlinds then sent an installer that could not figure out which shutters belonged to which window. Another installer had to come and show him. We still await our main sliding door shutters to be installed as a box was ‘left at the warehouse’. Incredibly incompetent - I recommend if you are wanting shutters to use another company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo Brisbane
Warranty Claim MadeNo
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Great result!

published

I highly recommend Frank and Kieran They were punctual,organised and helpfull.Very impressed with their work.My new window shutters and blinds look great!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
tom

tomSouthwest, VIC

  • 2 reviews
  • 2 likes

What a useless mob this u blinds are

published

GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFAIRFIELD
Warranty Claim MadeNo
2 comments
U Blinds Australia
U BlindsU Blinds Australia

Hi Tom. We are sorry to hear you feel this way. Unfortunately you live in an area that we do not service, Our sales consultant has informed us that he called you and left message. So we are unsure as to why you did not receive this message.

tom
tom

Sorry but that is terrible. If you do not service this area why did your Receptionist not tell me this both times I spoke to her. Your Sales Consultant had 4 occasions to contact me but never did, you should check his phone to know the true facts.

Wayne

Wayne

  • 9 reviews
  • 6 likes

Terrible customer service

published

After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
U Blinds Australia
U BlindsU Blinds Australia
Wayne
Wayne

Sorry but once bitten twice shy. I do not have any confidence in your company customer service much less to keep appointments on any shutter installations

Colleen T.

Colleen T.South East Queensland, QLD

love love love

published

hi, mum and dad have put shutters in the lounge room, kitchen and dad's bedroom. love love love them. all the people who have come to their home can't stop saying how lovely they are.they all reckon we should do the rest of the house. we are definately going to. the team from u blinds have been amazing and so helpful. thankyou from colleen

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationkawana qld
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
cinnamon

cinnamonSouth East Queensland, QLD

Great product and even better service

published

Thanks so much for your blinds guys. I ordered three outdoor blinds for different areas of the house. The service was fantastic, then when I got the blinds I was blown away about the quality and look. I then ordered more :) Thank you so much, Cinnamon

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane Qld
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Cinnamon, We are so thrilled you have had a fantastic experience with U blinds and love your products! Thank you for taking the time to pass on your feedback. We really appreciate your continued support.

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Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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