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U Blinds Australia

U Blinds Australia

4.0 from 721 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (21)
  • Return Claim MadeYes · No (27)
  • Customer Service
    1.2 (26)
  • Warranty Claim MadeYes · No (27)
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Ange

AngeGreater Melbourne (Inner), VIC

Poor Customer service unsatisfied with product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Very disappointing

published

I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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H brown

H brown South East Queensland, QLD

  • Verified

Outdoor blinds service

published

Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Luke Ruzicka

Luke RuzickaGreater Melbourne (Outer), VIC

Unreliable and poor quality

published

We received an extremely poor quality product and service from this company. I haven't seen incompetence at this level for a very long time and unfortunately it stems from the top down with a very rude director.

Months of delays and cancelled appointments. They organised times to be on site and missed them leaving other 3rd party companies disappointed. They have wasted days of our time and caused significant stress and still haven't installed the system correctly with the motor now on the wrong side despite being advised by the electrician. Embarrassing.

Should never have recommended an awning in such a dangerous and windy location just to get the work only to then tell us it's not a suitable location.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Moreen

MoreenSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Do not touch them

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo
Warranty Claim MadeNo
2 comments
U Blinds Australia
U BlindsU Blinds Australia
Moreen
Moreen

Thank you for replying, but truly I have made so many telephone calls to try and have everything resolved that I’m nearly at capacity. I will phone Natalie tomorrow to let her know the details you require.

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Yolanta

YolantaMentone

  • 3 reviews
  • 5 likes

No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.

published

UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Beej

Beej

  • 2 reviews
  • 1 like

Shocking

published

Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Beej,
I am sorry to hear you are having this issue. If you could please call our office on 1300 303 391 and ask to speak with Natalie so i can assist you with this. Thank you

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Lucy J.

Lucy J.South East Queensland, QLD

Stay away from this company

published

Worst customer service ever. Installation cancelled with less than one hour notice, UBlinds then sent an installer that could not figure out which shutters belonged to which window. Another installer had to come and show him. We still await our main sliding door shutters to be installed as a box was ‘left at the warehouse’. Incredibly incompetent - I recommend if you are wanting shutters to use another company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo Brisbane
Warranty Claim MadeNo
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tom

tomSouthwest, VIC

  • 2 reviews
  • 3 likes

What a useless mob this u blinds are

published

GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFAIRFIELD
Warranty Claim MadeNo
2 comments
U Blinds Australia
U BlindsU Blinds Australia

Hi Tom. We are sorry to hear you feel this way. Unfortunately you live in an area that we do not service, Our sales consultant has informed us that he called you and left message. So we are unsure as to why you did not receive this message.

tom
tom

Sorry but that is terrible. If you do not service this area why did your Receptionist not tell me this both times I spoke to her. Your Sales Consultant had 4 occasions to contact me but never did, you should check his phone to know the true facts.

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Wayne

Wayne

  • 10 reviews
  • 7 likes

Terrible customer service

published

After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
U Blinds Australia
U BlindsU Blinds Australia
Wayne
Wayne

Sorry but once bitten twice shy. I do not have any confidence in your company customer service much less to keep appointments on any shutter installations

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jae22

jae22TOOWOOMBA

Stay away

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Linda G.

Linda G.South East Queensland, QLD

Absolutely poor salesmanship

published

1st contact, total lack of interest. Difficult to get appt for quote, late arrival. Rude from the moment we started quote. So much more expensive, with 50% discount. Definite decline.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Deirdre M

Deirdre MMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

Inflated Prices to make you think you are getting a good deal

published

The "normal" price per square meter when on sale is $700 - yet the price when no discount offered $333 per square meter. Spoke to several staff members including state manager and all extremely rude.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide - Greenhill Road
Warranty Claim MadeNo
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QLD

QLDSouth East Queensland, QLD

Still waiting for my Installation

published

We paid for our deposit for our blinds and shutters on the 19 Dec 2019.
Our Shutter has been installed since but we still waiting for our Blinds and Curtains.
We where told 3-6weeks from time of deposit.
This is honestly the worst service i have ever experienced.
I email the person that originally gave us the quote and he always says that he will pass this on to the operations team.
Im done and will NEVER EVER USE them again.
I dont recommend them at all. Service is absolutely disgusting. I will be contacting them again next week.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationUBlinds, Qld
Warranty Claim MadeNo
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Maxine H

Maxine H

  • 5 reviews
  • 4 likes

Still waiting..... and no-one ever calls me with an update

published

I booked and paid for plantation shutters on 7 Feb and was advised there would be a 6 - 8 week wait until delivery. I advised the shutters were for my house that I was putting on the market for sale. It is now almost 8 weeks later and after ringing them every week for the last 3 weeks I have been advised that they will not be delivered until 27 April, 11 weeks after I ordered them and long after my house goes on the market.

Not once did anyone ever call me with an update, or apologise for the delay. Coronavirus seems to be a convenient excuse at the moment for poor customer service. When I asked to escalate my issue to someone else I was told to go on the website and complete a form. Not good enough.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Maxine H
Maxine H

I am submitting a complaint to the ACCC regarding the misleading conduct of U Blinds. If you have had a similar experience, please also make a complaint to ACCC.

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Heather Vickery

Heather Vickery

  • 2 reviews
  • 3 likes

Still waiting

published

We have ordered shutters in July 2019 and still waiting on one to be fixed this is 2nd time this shutter hasbroken. I am not happy at all with U.Blinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationfrom Advert in paper
Warranty Claim MadeNo
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Map Bella

Map BellaMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

After service

published

We had our house fitted with blinds and shutters just under 2 years ago and one of the chains on a blind has broken. After ringing to ask to have a new chain I was told there would be a $180 call out fee.!! Seriously I spent $5,000 with you and you are asking me to pay $180 for someone to connect a new chain probably 5 mins work. I am very happy with the product and the blinds look lovely as do the shutters but Im sorry I wont be recommending you guys . I would probably consider a small fee and wait until a fitter was in my area but to me a new cord is going to cost $180 . Sorry thats a rip off.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
Warranty Claim MadeNo
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Rosanna price

Rosanna priceSouth East Queensland, QLD

Very disappointed with this company

published

We have had nothing but trouble with this company it has taken five months for the installation of some blinds and Verdis hades. Last year it took five months to have some Louvres installed. Will never use them again and I would not recommend them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeNo
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Johendy

JohendySouth East Queensland, QLD

  • 2 reviews

Outdoor blinds

published

As a return customer I am very disappointed with the service I received from U Blinds. Told blinds would be ready in 3-4 weeks , actually took 5 weeks and then only had half the blinds needed. Had to wait another 2 weeks for it to be finished. Numerous phone calls to office- promised they would call back. Very lucky to get a call back. Only redeemer factor the fitter Brendan did a great job.
Won’t be using this company again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sue Bentley

Sue BentleySydney, NSW

  • 3 reviews

Shocking customer service

published

I have used UBlinds a number of times and have been very happy in the past. This time a whole different experience. The guy came out to quote 1 blind and told me it will be ready in 2 - 3 weeks . I said 3 weeks at the latest as I’m going overseas. It’s now been a month, I leave for overseas Monday . I have called messaged and finally this morning someone rang me back with a bunch of lies. If there is one thing I hate it’s being lied to. Especially when they told me installer spoke with my father to schedule a time . How sad considering my father died ten years ago. Hopefully the installer turns up next Friday as my daughter will be here for it not me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

Why use a Review site rather than contacting them directly?

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