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U Blinds Australia

U Blinds Australia

4.0 from 707 reviews · View Statistics

Reviews

  • Product Quality
    4.2 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    1.8 (6)
  • Warranty Claim MadeYes · No (6)
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Linda G.

Linda G.South East Queensland, QLD

Absolutely poor salesmanship

published

1st contact, total lack of interest. Difficult to get appt for quote, late arrival. Rude from the moment we started quote. So much more expensive, with 50% discount. Definite decline.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tejinder S.

Tejinder S.South East Queensland, QLD

  • 2 reviews
  • 1 like

A big company with no regards to commitments

published

Placed the order for roller blinds with a promise of completion of the job in 2-3 weeks. This commitment was given in writing. I wanted it done in 2 weeks as I didn’t want to live in a new house in a new suburb that had trades working in the nearby houses so I called to know the status of the install as soon as I moved in. To my horror, I was informed that the install is still 3-4 weeks away and someone has informed me from the company (never received a call). So here I was getting the roller blinds installed 5 weeks after placing the order. The reason for 3 stars and not 1 is that at least the quality of the blinds is not compromised and they sent someone to cover my window with some paper shades for privacy for those 3 weeks of waiting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sandy

SandySouth East Queensland, QLD

Good Product. Poor Customer Service.

published

Good quality product. Great service up until one of the products wasn't what we asked for and then the service was terrible. Many months down the track and with many calls we were unsuccessful in rectifying the problem and gave up. Based on our experience i would not use them again.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationSunshine Coast
Warranty Claim MadeNo
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Mary Ann

Mary AnnGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Slow service

published

Initial service was good but we were mucked about alot getting shutters fitted..taking time off work only to be told fitter had to return on another day.. meaning another day off work. Most frustrating. One of the shutters requires further work but no one has returned my request and since final payment has been made it seems no one is interested any longer.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationU blinds
Warranty Claim MadeNo
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Johendy

JohendySouth East Queensland, QLD

  • 2 reviews

Outdoor blinds

published

As a return customer I am very disappointed with the service I received from U Blinds. Told blinds would be ready in 3-4 weeks , actually took 5 weeks and then only had half the blinds needed. Had to wait another 2 weeks for it to be finished. Numerous phone calls to office- promised they would call back. Very lucky to get a call back. Only redeemer factor the fitter Brendan did a great job.
Won’t be using this company again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sue Bentley

Sue BentleySydney, NSW

  • 3 reviews

Shocking customer service

published

I have used UBlinds a number of times and have been very happy in the past. This time a whole different experience. The guy came out to quote 1 blind and told me it will be ready in 2 - 3 weeks . I said 3 weeks at the latest as I’m going overseas. It’s now been a month, I leave for overseas Monday . I have called messaged and finally this morning someone rang me back with a bunch of lies. If there is one thing I hate it’s being lied to. Especially when they told me installer spoke with my father to schedule a time . How sad considering my father died ten years ago. Hopefully the installer turns up next Friday as my daughter will be here for it not me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

Why use a Review site rather than contacting them directly?

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