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U Blinds Australia

U Blinds Australia

4.1 from 754 reviews · View Statistics
Listing monitored by U Blinds Australia

Reviews

  • Product Quality
    2.9 (43)
  • Return Claim MadeYes (1) · No (46)
  • Customer Service
    2.2 (49)
  • Warranty Claim MadeYes · No (53)
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Jodi
JodiSydney
  • 4 reviews
  • 3 likes

Don’t waste your time

published

We ordered the screens for one of our building projects on 15 April. We were given the lead time 6 to 8 weeks. We phoned them 4 weeks later in mid May to ascertain an eta. There was no order. They had lost it. 12 weeks later and we still have no screens. The job is complete all bar the screens and we are being charged penalty rates for non completion. UBlinds refuse to reimburse us for their stuff up. Why should we be out of pocket? I dread to think of what we will end up with. Save yourself the trouble and go elsewhere

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationQueensland
Warranty Claim MadeNo
Heather M.
Heather M.Metropolitan Adelaide, SA

Excellent service

published

I’m very happy with my new plantation shutters and soft shades from U Blinds. Staff are friendly and communicated well about timelines and appointments. Mark and Dillon did the installation required navigating a rather high ladder in a stairwell. Couldn’t be happier.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationDulwich
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Heather, Thank you for taking the time to leave us your feedback! We are so pleased you are very happy with your new shutters and soft shades! We will be sure to pass your message on to our team! Thank you U blinds.

Phil A Cooroy Qld
Phil A Cooroy QldSouth East Queensland, QLD

U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationQld
Warranty Claim MadeNo
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Good friendly service and the blinds look great.

published

Communication was good from measuring to installing, the blinds look good and do what they are designed to do, adding value to the home.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Thank you for taking the time to pass on your feedback Maz! We are glad to have met your expectations and that your new blinds look good! Thank you, Ublinds!

Neil A.
Neil A.
  • 3 reviews
  • 1 like

Still waiting after 4 months

published

Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationQld Brisbane
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Neil, i am sorry to hear you have had this experience. If you could please provide an order number or call our head office on 0732487000 and ask to speak with Natalie i will assist you with this to get these issued resolved. Thank you

Luke Ruzicka
Luke RuzickaGreater Melbourne (Outer), VIC

Shocking and full of one star reviews on google

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
Maz A
Maz ASouth East Queensland, QLD
  • 2 reviews

Pleased with the service & product

published

The blinds look great in our apartment. U blinds kept us fully informed throughout the whole process, keeping us up to date with install dates. Lisa organized for 2 installs as the shutters weren't quite ready in the first instance, which was really helpful. Pete, the installer was very professional, clean & tidy & really knows his job. Happy to recommend U Blinds.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine Coast QLD - by phone
Warranty Claim MadeNo
Nic1391
Nic1391
  • 2 reviews

Absolutely Terrible Experience

published

Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Hi Nic, i am sorry you have had this experience with our company. If you could please provide your order number i will contact you to get this resolved asap for you.
Thank you Ublinds team.

FJR
FJRSouth East Queensland, QLD

Awnings and blinds have given us more options for outside - both Summer and Winter.

published

Lauren, initial contact, was knowledgeable and professional. Had some delays with supply and after some initial installation issues, guys worked hard to rectify and we ended up very happy with the end result.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
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Yogi and Sandy
Yogi and SandySouth East Queensland, QLD

We love our U Blinds! Our house looks so much better and more modern with them!

published

We arranged online to have our quote done. U Blinds were efficient in getting back to us quickly and Crystal was lovely when she came out to measure up. The blinds were installed very well by Peter and we are extremely happy with them. They have transformed the look of our house. So much so that we are now going to get them in all our other bedrooms. Thank you. :)

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Ange
AngeGreater Melbourne (Inner), VIC

Poor Customer service unsatisfied with product

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia

Very disappointing

published

I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
Dee
Dee Greater Melbourne (Outer), VIC

Wonderful service

published

I ordered the motorised Awning. Great service from the sales rep thea although I had to wait 2 months longer for installation than was first told. Great service from the installers Frank and Kieran. They were very helpful when I had an issue with the motion sensor and came as soon as they could and fixed the problem right away.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
Belinda R.
Belinda R.Greater Melbourne (Outer), VIC

Just awful

published

This company from the top to the bottom lacks any honesty and integrity. Formerly Premier Blinds, they have changed names in likely to protect their past but the poison hasn't stopped dripping from the top. I've had a 12 month battle putting up with faults, unsuccessful installations, poor management, poor planning, horrible customer service, to end up with an installation that is not fit for purpose and now they are threatening to sue me! Oh the irony.. Please keep an eye out for what their new name will be once this entity gets too tarnished as well. Cowboys to be avoided at all costs. Absolutely disgraceful and the ACCC should immediately consider suspending Chris Ralph from ever being a director of another company again.

Product Quality
Customer Service
Incentivised Review No
Warranty Claim MadeNo
H brown
H brown South East Queensland, QLD
  • Verified

Outdoor blinds service

published

Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
U Blinds Australia
U BlindsU Blinds Australia
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Page 1 of 3

Questions & Answers

Ray Malligan
Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid
Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper
Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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