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Don’t waste your time
We ordered the screens for one of our building projects on 15 April. We were given the lead time 6 to 8 weeks. We phoned them 4 weeks later in mid May to ascertain an eta. There was no order. They had lost it. 12 weeks later and we still have no screens. The job is complete all bar the screens and we are being charged penalty rates for non completion. UBlinds refuse to reimburse us for their stuff up. Why should we be out of pocket? I dread to think of what we will end up with. Save yourself the trouble and go elsewhere
I’m very happy with my new plantation shutters and soft shades from U Blinds. Staff are friendly and communicated well about timelines and appointments. Mark and Dillon did the installation required navigating a rather high ladder in a stairwell. Couldn’t be happier.
U for U-Blinds: Stands for Unreliable, Unacceptable, Unsatisfactory, Unavailing & Unfortunate.
Be afraid people and stay clear of U-Blinds. If you want quality, value for money, good customer service and a stress free experience DO NOT call U-Blinds.
After placing our order (178993) on 26 March 21, We are still awaiting the installation of our Shutters. They have been paid for in full for some months now (over $5k) and have even been partially installed on the 21 May but we have 3 shutters still in boxes left untouched in our garage , 1 Still Undelivered and 7 with fitting incomplete.
Not to mention that those partially installed do not...
Good friendly service and the blinds look great.
Communication was good from measuring to installing, the blinds look good and do what they are designed to do, adding value to the home.
Still waiting after 4 months
Awfulness doesn’t describe this experience we have had. Still waiting for blinds, was told made locally but made in China. Security screens are the worst I’ve ever seen. Service is terrible. Avoid at all cost
Shocking and full of one star reviews on google
3 months ago
This is the worst company experience and I would never use or recommend this company to anyone.
We received an extremely poor quality product and service from this company. I haven't seen incompetence at this level for a very long time. The director of the company was incredibly rude and arrogant to deal with which makes sense given how poorly these guys have managed things with us. Simply disgraceful.
Months of delays and cancelled appointments. They organised times to be on site and missed them leaving other 3rd party companies...disappointed on multiple occasions. They have wasted days of our time and caused significant stress and still haven't installed the system correctly with the motor now on the wrong side despite being advised by the electrician. Embarrassing. Should never have recommended an awning in such a dangerous and windy location just to get the work only to then tell us it's not a suitable location after installing it.
Pleased with the service & product
The blinds look great in our apartment. U blinds kept us fully informed throughout the whole process, keeping us up to date with install dates. Lisa organized for 2 installs as the shutters weren't quite ready in the first instance, which was really helpful. Pete, the installer was very professional, clean & tidy & really knows his job. Happy to recommend U Blinds.
Absolutely Terrible Experience
Can't recommend enough that you stay clear of this company. All you need to do is review their google reviews. It says it all.
Awnings and blinds have given us more options for outside - both Summer and Winter.
Lauren, initial contact, was knowledgeable and professional. Had some delays with supply and after some initial installation issues, guys worked hard to rectify and we ended up very happy with the end result.
We love our U Blinds! Our house looks so much better and more modern with them!
We arranged online to have our quote done. U Blinds were efficient in getting back to us quickly and Crystal was lovely when she came out to measure up. The blinds were installed very well by Peter and we are extremely happy with them. They have transformed the look of our house. So much so that we are now going to get them in all our other bedrooms. Thank you. :)
Poor Customer service unsatisfied with product
Went through ublinds for our rental property. Had the measure and quote and was happy with that so went ahead. Was advised within 2 1/2 weeks products were ready which was great and installer would be in contact within 24 hours. He did not contact me I had to contact him to follow up. Made a time with installer for a Saturday to install which he did not show up to. He did not ring to cancel the appointment I had to chase him up several times to find out why he hadn’t showed up. Made another time for installation which he attended late without a...phone call to advise us of but 2 blinds not measured correctly so had to be redone was advised would be done within the week. After several phone call to customer service the following week was advised installer would call to arrange a time which he did not. Had to call again the following week as still no phone call. Eventually have had the other blinds installed but am unhappy with how they look and even more unhappy with the customer service from this company. They always said they would call back or follow up and never did. Would not use again!
I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.
I ordered the motorised Awning. Great service from the sales rep thea although I had to wait 2 months longer for installation than was first told. Great service from the installers Frank and Kieran. They were very helpful when I had an issue with the motion sensor and came as soon as they could and fixed the problem right away.
Outdoor blinds service
Contacted service department re problems with my blinds told by service department “go online “ sent text to sales manager no reply from him sent email reply was they would have someone contact me and look at them that was over 2 weeks ago very disappointed in after sales service or lack there of seems once they have your money that’s it
Do not touch them
On 18th Sept 2020 I ordered blinds and shutters from ublinds. The contract was that the blinds would take 3-4 weeks and the shutters 6-8 weeks to make.
On 5th Nov the blinds were installed. Please note I had to pay up front before the installation guy would install them. Now I know why. Incidentally the installation person said he was a contractor for ublinds and was only following instructions from them. I found out later this was a lie, he is employed directly by ublinds
I pointed out at installation that the panel blind was not blacko...ut as I had specified, there were at least 1cm gaps down each side of the blind. Installer stated he would contact their office and their representative to find a solution. This was a lie, he did no such thing. On the 10th November I rang their salesman and he said he would visit and find a solution for me. He said he would cut a slit in my skirting board in order to make the blind more blackout. How is this a solution? Incidentally this is still not fixed. On 22nd Dec 2020 my shutters were finally installed. Next day I realised two blades on one shutter were broken. I immediately rang ublinds and they sent their rep again. He promised it could be fixed by their permanent employee installer.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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