A big company with no regards to commitments
Placed the order for roller blinds with a promise of completion of the job in 2-3 weeks. This commitment was given in writing. I wanted it done in 2 weeks as I didn’t want to live in a new house in a new suburb that had trades working in the nearby houses so I called to know the status of the install as soon as I moved in. To my horror, I was informed that the install is still 3-4 weeks away and someone has informed me from the company (never received a call). So here I was getting the roller blinds installed 5 weeks after placing the order. The reason for 3 stars and not 1 is that at least the quality of the blinds is not compromised and they sent someone to cover my window with some paper shades for privacy for those 3 weeks of waiting.
Good Product. Poor Customer Service.
Good quality product. Great service up until one of the products wasn't what we asked for and then the service was terrible. Many months down the track and with many calls we were unsuccessful in rectifying the problem and gave up. Based on our experience i would not use them again.
Initial service was good but we were mucked about alot getting shutters fitted..taking time off work only to be told fitter had to return on another day.. meaning another day off work. Most frustrating. One of the shutters requires further work but no one has returned my request and since final payment has been made it seems no one is interested any longer.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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