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U Blinds Australia

U Blinds Australia

4.1 from 754 reviews · View Statistics
Listing monitored by U Blinds Australia

Reviews

1.9
8 reviews
  • Product Quality
    2.0 (6)
  • Return Claim MadeYes · No (6)
  • Customer Service
    1.2 (6)
  • Warranty Claim MadeYes (6) · No
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Awful planning and execution; Service that was way below expectation

published

I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationA sales person visited my property after ringing for advice
Warranty Claim MadeYes
U Blinds Australia
U BlindsU Blinds Australia
Ian M.
Ian M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

No after sales service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFairfield, Vic
Warranty Claim MadeYes
U Blinds Australia
U BlindsU Blinds Australia
Apple
AppleBrisbane
  • 24 reviews
  • 17 likes
  • Verified

installed with errors, now over 13 weeks and still no word or rectification date!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationbrisbane
Warranty Claim MadeYes
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Twodads
TwodadsSouth East Queensland, QLD
  • 5 reviews
  • 7 likes

Very poor after sales service. Avoid!

published

Had Ublinds install plantation shutters and blinds late 2017 and we paid extra for stainless fittings. We had new carpet installed recently and the shutters taken down. They found non stainless fittings, tracks double sided taped to the carpet, not screwed in and no pins securing the tracks. We were then given the runaround with them advising no service calls during covid but then found out installations were still ok. Wanted to charge us $198 for a service call to replace faulty parts and were obviously stuffing us about. They subsequently blocked me from posting on their Facebook page and don't have a review section on there. I'd steer very clear of this lot and look for a company with good reviews.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Randy
RandySouth East Queensland, QLD

Steer clear >1 year for installation to be complete still problems!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Sylvia Hay
Sylvia HaySouth East Queensland, QLD
  • Verified

Ublinds Northgate Qld Maintenance extremely disappointing to the point of being a rip off !

published
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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorthgate Queensland
Warranty Claim MadeYes

Questions & Answers

Ray Malligan
Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid
Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper
Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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