Reviewer Photos & Videos
Do not touch them
On 18th Sept 2020 I ordered blinds and shutters from ublinds. The contract was that the blinds would take 3-4 weeks and the shutters 6-8 weeks to make.
On 5th Nov the blinds were installed. Please note I had to pay up front before the installation guy would install them. Now I know why. Incidentally the installation person said he was a contractor for ublinds and was only following instructions from them. I found out later this was a lie, he is employed directly by ublinds
I pointed out at installation that the panel blind was not blacko...ut as I had specified, there were at least 1cm gaps down each side of the blind. Installer stated he would contact their office and their representative to find a solution. This was a lie, he did no such thing. On the 10th November I rang their salesman and he said he would visit and find a solution for me. He said he would cut a slit in my skirting board in order to make the blind more blackout. How is this a solution? Incidentally this is still not fixed. On 22nd Dec 2020 my shutters were finally installed. Next day I realised two blades on one shutter were broken. I immediately rang ublinds and they sent their rep again. He promised it could be fixed by their permanent employee installer.
Made such a huge difference to our outdoor area.
Installation and Installer Dan did an amazing job we are so so happy with end result as are others we recommended U Blind to.
No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.
UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists
- Verified customer
We all really love the new awnings and they look great too. They are even better than I expected. Sharon has helped a lot with the whole process; she is a credit to UBlinds.
Shutters look amazing
Our shutters look amazing! One of those jobs where the outcome surpassed our expectations and looks fantastic. The salesman and installed were fantastic.
responsive, quick and excellent quality
We had used Ublinds for our first home over 10 years ago and the quality was exceptionally high. We never had any creasing or faulty mechanisms, so decided to use them again for our new build. They were punctual, and easy to discuss options. Delivery and installation were early and very quick. we are super happy with the product, colour and quality. I had made the mistake of buying store bought blinds for my sons build but after only a year of installation I was disappointed with them, so had Ublinds do a quote for him as well as mine. He too is very happy with the quality compared to the store bought ones.
Thrilled with Shutters & Blinds
Professional installation work by Frank & Kieran to install shutters & blinds.Pam in Office so helpful & obliging. Friendly and Cheerful Staff. Recommend U Blinds.
Love my external blinds! Thanks
We called Darren to help us again with looking at external blinds. Darren helped us with our inside blinds a few years ago and we were so happy with them (and Darren!) and still are!
Had Frank and Kieran come and install our external blinds this time. Not only do they look better than I would have imagined, Frank and Kieran did a fantastic job installing them! They came out in Dec and they were friendly, courteous and very efficient. Congratulations on having such valued employees. Very impressed with the product. This is the second time we have used U Blinds - they are still perfect all these years later. We we will use U Blinds again. Thankyou, Sarah and Dave.
Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.
Love the product - Absolutely thrilled with the service
From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.
Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.
A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer
Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.
Absolutely love my Plantation shutters from UBlind!!!
Absolutely love my Planation Shutters!!! UBlinds where so fantastic and easy to deal with. I'll definitely be getting my other rooms fitted with their plantation shutters. Highly recommended. Quality is great. It's amazing how much they insulate the rooms in the house that have these.
Stay away from this company
Worst customer service ever. Installation cancelled with less than one hour notice, UBlinds then sent an installer that could not figure out which shutters belonged to which window. Another installer had to come and show him. We still await our main sliding door shutters to be installed as a box was ‘left at the warehouse’. Incredibly incompetent - I recommend if you are wanting shutters to use another company.
What a useless mob this u blinds are
GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.
Terrible customer service
After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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