Sally From customer service was great at helping me find a solution to my problem, she is an asset to U Blinds Australia
Warning: do not buy blinds from this company
I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found:
“that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.”
I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstand...ing. In my experience U blinds, and in particular the director [name removed], has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!
DONT BUY U BLINDS
The measure of how good a retail company is, is tested when they make mistakes .. and how they resolve them . We are renovating a bathroom and have been the victim of a poor measure up for shutters , our free standing bath was forgotten by the measure up person resulting in shutters that haven't the room to be opened ?
TOTALLY AVOID this company they won't correct their errors .
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Fantastic blinds!! Perfect install!!
Amazing shutters and amazing service by Frank & Kieran. My windows have been brought back to life. Thank you to these wonderful friendly gents. Great service. A very very happy customer!
The reviewer stated that an incentive was offered for this review
Poor after sales experience
Fitted out our whole house with shutters We Spent $0000 not long ago.. We try to use the warranty period ....now been Waiting for 8 weeks. Terrible after sale experience.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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