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U Blinds Australia (page 2 of 34)
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Great result!
I highly recommend Frank and Kieran They were punctual,organised and helpfull.Very impressed with their work.My new window shutters and blinds look great!
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tomSouthwest, VIC
- 2 reviews
- 2 likes
What a useless mob this u blinds are
GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.
2 comments
Sorry but that is terrible. If you do not service this area why did your Receptionist not tell me this both times I spoke to her. Your Sales Consultant had 4 occasions to contact me but never did, you should check his phone to know the true facts.
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Wayne
- 9 reviews
- 6 likes
Terrible customer service
After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.
2 comments
U BlindsU Blinds Australia
Hi Wayne, I am very sorry this has happened. Upon speaking with our sales consultant this was an honest error on their part. I understand that they have now been in contact to discuss this with you an... Read more
d to arrange another date if you are still interested.Sorry but once bitten twice shy. I do not have any confidence in your company customer service much less to keep appointments on any shutter installations
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Colleen T.South East Queensland, QLD
love love love
hi, mum and dad have put shutters in the lounge room, kitchen and dad's bedroom. love love love them. all the people who have come to their home can't stop saying how lovely they are.they all reckon we should do the rest of the house. we are definately going to. the team from u blinds have been amazing and so helpful. thankyou from colleen
1 comment
U BlindsU Blinds Australia
Hi Colleen, Thank you so much for your feedback. We are so happy your parents love their new shutters! We look forward to servicing your window furnishing needs in the future and we thank you for your... Read more
support it does mean a lot especially at a time like this.Similar opinion? Write a review on ProductReview.com.au!
cinnamonSouth East Queensland, QLD
Great product and even better service
Thanks so much for your blinds guys. I ordered three outdoor blinds for different areas of the house. The service was fantastic, then when I got the blinds I was blown away about the quality and look. I then ordered more :) Thank you so much, Cinnamon
1 comment
U BlindsU Blinds Australia
Hi Cinnamon, We are so thrilled you have had a fantastic experience with U blinds and love your products! Thank you for taking the time to pass on your feedback. We really appreciate your continued support.
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SteveSydney, NSW
Great choice
New shutters looked so good I decided to get more. U blinds provided fantastic service, communication and installation was fast, efficient and professional. Amazing value for money, I highly recommend
1 comment
U BlindsU Blinds Australia
Hi Steve, thank you for taking the time to leave us a review. We are delighted to hear you have had a great experience with U blinds. Thank you for your support!
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Carolyn DSouth East Queensland, QLD
Amazing result! Loving my new shutters
I had my shutters installed last week, they look amazing and complete my renovations! This company is great to deal with and are very professional.
I couldn’t be more pleased with the end result. I highly recommend!
1 comment
U BlindsU Blinds Australia
Hi Carolyn, We are so pleased you are happy with your shutters. Thank you for your support.
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Love the shutters
Shutters are amazing & completely change the feel & look of the rooms. Couldn’t be more happy with them. Installation was quick & Brad did a great job & was very friendly. All my friends want them!
1 comment
U BlindsU Blinds Australia
Hi Clint, We are extremely happy to hear you love your new shutters and that you have had a wonderful experience with our team! Thank you for your support!
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AppleBrisbane
- 24 reviews
- 17 likes
- Verified customer
installed with errors, now over 13 weeks and still no word or rectification date!
outdoor roller blinds purchased for $9728, quoted 7/5 and we proceeded with quote as "locally made" therefore no expected delays like other companies who import from china. Installation was quick - installed 8/7, however one blind was measured about 2 cm too short, and they didnt trim the top and the bottom was gappy (wrong balloon bottom seal) as was originally discussed. came back to review 21/7 and was told max 3 weeks to fix their errors. constant emails and dates set but now it is 7/10, OVER 10 weeks late from their fix date, and still no ...Read more
result. Got cancelled AGAIN! with 45mins notice, after they made me take a day off work to be home! shoddy company, really dislike paying in full BEFORE the job is done for reasons like this. Not happy, would not recommend.Similar opinion? Write a review on ProductReview.com.au!
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Ted and RalphSouth East Queensland, QLD
LOVE LOVE LOVE my new blinds
I have just built a new house and fitted it out with Ublinds shutters , curtains & Fab awnings. Absolute perfect fit and they look fantastic. Dean was my installer and did a wonderful job. Shopped around but Ublinds were hands down the most professional and on the ball. The customer service was great. Would definitely recommend. Would give more stars if I could.
1 comment
U BlindsU Blinds Australia
Thank you Ted and Ralph, we are delighted to hear you have had wonderful experience with U blinds. Your support is greatly appreciated.
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Warning: do not buy blinds from this company
I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found:
“that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.”
I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstand...Read more
ing. In my experience U blinds, and in particular the director [name removed], has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!1 comment
U BlindsU Blinds Australia
Thanks Ian, we have a very different opinion of your case. We stand by our warranty and may we suggest if you are so adamant that you are correct and please take this further as we would be happy to defend our situation.
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jae22TOOWOOMBA
Stay away
We tried to get a quote 4 weeks ago and sales consultant on golf coast refused to get back to us we waited for 4 weeks for her to reply and she could not be bothered. I called head office and the owner of the company and started screaming down the phone at me. I said can I explain what occurred he kept yelling (major anger management issues) no how dare u ring and complain about our sales rep not getting back to u. I said I am entitled to call and say I am unhappy with the service he still kept ranting I said can u calm down he was so over p...Read more
rotective of his sales rep for some reason. Was not professional, no empathy and non apologetic. I said in a calm manor please disregard I would not even go through your company the way u are behaving. A friend of mine has just experienced a similar issue with u blind where the owner will attack current client verbally. Stay away friends were told 8 week turn around they are still waiting 20 weeks down the track. She received some of her order and blinds were either smashed or fell off wall1 comment
U BlindsU Blinds Australia
I am not sure where this is coming from as this simply does not ring true. As a company it would not be in our interest to yell at any customer. Can you send an email to service@ublinds.com.au with ... Read more
your full name and contact details as we take our customer service very seriously and completely reject your comments.Similar opinion? Write a review on ProductReview.com.au!
Linda G.South East Queensland, QLD
Absolutely poor salesmanship
1st contact, total lack of interest. Difficult to get appt for quote, late arrival. Rude from the moment we started quote. So much more expensive, with 50% discount. Definite decline.
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Trish TSouth East Queensland, QLD
Outdoor bi-fold shutters.
Sooo happy with our outdoor shutters which were installed on an outdoor deck today. They look great and have given the deck a real tropical feel. From the start when Kerry came to measure and advise, it was a seamless experience. John our installer called to advise his arrival time, he and his assistant did a brilliant job and swept up afterwards. Couldn't be happier. Will use Ublinds again. Many thanks John
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Julie DSouth East Queensland, QLD
Great experience!
I've just had ublinds install plantation shutters in my home for a second time. The whole experience was great as it was first time.... My sales consultant Jodie was awesome and offered great ideas on the best design for the rooms. Communication was really good throughout and our installer Brad was prompt, efficient and friendly. I'd thoroughly recommend ublinds :-)
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Tejinder S.South East Queensland, QLD
- 2 reviews
A big company with no regards to commitments
Placed the order for roller blinds with a promise of completion of the job in 2-3 weeks. This commitment was given in writing. I wanted it done in 2 weeks as I didn’t want to live in a new house in a new suburb that had trades working in the nearby houses so I called to know the status of the install as soon as I moved in. To my horror, I was informed that the install is still 3-4 weeks away and someone has informed me from the company (never received a call). So here I was getting the roller blinds installed 5 weeks after placing the order. The reason for 3 stars and not 1 is that at least the quality of the blinds is not compromised and they sent someone to cover my window with some paper shades for privacy for those 3 weeks of waiting.
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WSBVictoria
So so happy
From the moment I rang and booked in for a quote was nothing but the best service, Jessie from Melbourne was wonderful and very informative, the six week wait was spot on , then Michael was right on time fitted the shutters with ease taken all the rubbish and the job was done .... Both Jessie and Michael were very easy to chat with ..
So happy with my blinds am looking at doing the bedrooms now ..
Thanks heaps U Blinds
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Love our plantation shutters and roller blinds!
Thanks to Frank & Kieran for installing our plantation shutters and roller blinds!! And Jesse for measuring well!
We love our blinds, they have changed our house for the better, and they are installed beautifully! I highly recommend u-blinds, we have all of our windows done now, and have suggested ublinds to friends an family. Thanks so much.
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Sally-AnnGreater Melbourne (Metropolitan), VIC
Second time purchaser........excellent again!
This is the second time I have purchased plantation shutters from Ublinds. Such a smooth process. Frank and Kieran install them with a minimum of fuss and follow all COVID-19 protocols. Have now placed an order for more.
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Elaine WilsonSouth East Queensland, QLD
Excellent service
Omg I was so impressed with Ben the installer, I waited so long to have my shutters and outdoor blinds installed because of what's happening around the world. The shutters arrived in Australia ordered March now July, ok I dealt with that Ben called me told me the day and time and arrived on time, so much work to be done and he just got on with it so efficient and causing no upheaval in the house, he was here 8 hours, cleaned up everything even helped me solve a problem with my dishwasher which he didn't have to do. He is a good worker I would recommend him to anyone, hope he gets recognised, Ben on the gold coast, thanks Ben.
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Questions & Answers
Ray Malliganasked
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
No answers
Deb McDiarmidasked
Alan Cooperasked
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
Details
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U BlindsU Blinds Australia
Hi Tom. We are sorry to hear you feel this way. Unfortunately you live in an area that we do not service, Our sales consultant has informed us that he called you and left message. So we are unsure as to why you did not receive this message.