Reviewer Photos & Videos
Today I had my U Blind Shutters installed and what a fabulous job. Service fabulous from Frank and Kieran from beginning to end. Called the night before to confirm the time the next morning as previously promised and turned the job around in just over an hour. Terrific to deal with and would recommend this company to anyone. My sister recommended to me as they were best value across a number of quotes, so this is a consistent pricing model and exemplary level of service. Thanks guys. Love your work.
I would like to acknowledge the excellent ship and efficiency of your employee BRAD who installed my shutters with care , efficiency and confidence. Obviously he is a great ambassador for your product.
Upon reflection my first point of contact was with the salesperson JODIE who measured up the job and gave valuable advice.
A GREAT TEAM
Lovin my new Plantation shutters!
Just had our plantation shutters installed on our front windows. We are extremely happy with transformation to the streetscape of our home not to mention the fresh update to the interior. Both David who measured and quoted and Michael our installer were a pleasure to work with. Extremely professional, informative and efficient. Will definitely recommend to family and friends. Thanks U Blinds!
Very poor after sales service. Avoid!
Had Ublinds install plantation shutters and blinds late 2017 and we paid extra for stainless fittings. We had new carpet installed recently and the shutters taken down. They found non stainless fittings, tracks double sided taped to the carpet, not screwed in and no pins securing the tracks. We were then given the runaround with them advising no service calls during covid but then found out installations were still ok. Wanted to charge us $198 for a service call to replace faulty parts and were obviously stuffing us about. They subsequently blocked me from posting on their Facebook page and don't have a review section on there. I'd steer very clear of this lot and look for a company with good reviews.
Great product and service- plantation shutter blinds
We had a great customer experience with U blinds from start to finish . As plantation shutters are a costly investment we got 5 quoted and u blinds matched the cheapest quote without question.. unfortunately we ordered mid mid Jan and originally it was meant to be roughly an 8 week turnaround.. throw in Chinese NY and COVID19 and we had a 4 month delay and wait. But this was unforeseen and out of their control. They constantly contacted us and kept us updated and informed on the times frames so their customer service was great. Paulo came o...ut and did such a professional job installing blinds which look brilliant and cleaned up as well leaving no rubbish or cardboard boxes. Very happy and well worth the wait.. top quality product and customer service.. thanks U blinds! Keep up the great work!
Frank & Kieran installed our second lot of plantation shutters today, so happy were we with the first plantation shutters for the rear of the house that we had the front also done.... easy to order, good communication and easy installation. painless was the phrase in mind... they look great also
Very unhappy with my purchase. Regret choosing U Blinds Australia
Purchased blinds for a bay window and there are large gaps between the blinds. The sales rep should never have ordered these blinds for a bay window but obviously wanted the sale. My window is on a main road and yet after paying good money for blinds, I have no privacy. It has not fulfilled the whole purpose of having a window covering. The quality of the blind has also been disappointing, with the blinds showing a bend where they are raised to. Wasted by money, time and energy and now will have to find another solution.
Still waiting for my Installation
We paid for our deposit for our blinds and shutters on the 19 Dec 2019.
Our Shutter has been installed since but we still waiting for our Blinds and Curtains.
We where told 3-6weeks from time of deposit.
This is honestly the worst service i have ever experienced.
I email the person that originally gave us the quote and he always says that he will pass this on to the operations team.
Im done and will NEVER EVER USE them again.
I dont recommend them at all. Service is absolutely disgusting. I will be contacting them again next week.
Still waiting..... and no-one ever calls me with an update
I booked and paid for plantation shutters on 7 Feb and was advised there would be a 6 - 8 week wait until delivery. I advised the shutters were for my house that I was putting on the market for sale. It is now almost 8 weeks later and after ringing them every week for the last 3 weeks I have been advised that they will not be delivered until 27 April, 11 weeks after I ordered them and long after my house goes on the market.
Not once did anyone ever call me with an update, or apologise for the delay. Coronavirus seems to be a convenient excuse at the moment for poor customer service. When I asked to escalate my issue to someone else I was told to go on the website and complete a form. Not good enough.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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