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Poor Customer service unsatisfied with product
Went through ublinds for our rental property. Had the measure and quote and was happy with that so went ahead. Was advised within 2 1/2 weeks products were ready which was great and installer would be in contact within 24 hours. He did not contact me I had to contact him to follow up. Made a time with installer for a Saturday to install which he did not show up to. He did not ring to cancel the appointment I had to chase him up several times to find out why he hadn’t showed up. Made another time for installation which he attended late without a...phone call to advise us of but 2 blinds not measured correctly so had to be redone was advised would be done within the week. After several phone call to customer service the following week was advised installer would call to arrange a time which he did not. Had to call again the following week as still no phone call. Eventually have had the other blinds installed but am unhappy with how they look and even more unhappy with the customer service from this company. They always said they would call back or follow up and never did. Would not use again!
Sally From customer service was great at helping me find a solution to my problem, she is an asset to U Blinds Australia
Shane Triffett from U Blinds
Shane Triffett has quoted and measured for three (3) different sets of security blinds, screens and also shutters for us and also quotes measure and install for my mother in law and my daughter. We have found Shane to be extremely reliable, well informed on all the products, honest and professional in all our dealings with him. We would recommend both Shane and U-Blinds - service was excellent.
So much cooler!
We are delighted with our Zip Screen blinds. They’ve made a huge difference to the lounge room temperature during hot weather, & we’re hoping it will reflect on our future power bills.
The service from U Blinds was prompt & friendly. Thank you.
Had the dynamic duo Frank and Kieran install my last set of shutters, the service is excellent and they are ever so friendly. Good job!
Amazing Plantation Shutters
Frank and Kieran were fantastic to deal with. Their professionalism and knowledge of the product was fantastic. I would highly recommend U-blinds and would definitely use them again.
Fantastic service, quality and price
Love, love, love my shutters!!
Product and quality are exceptional and well worth the investment.
Great communication from beginning to end from sales rep, office and fitters.
Thanks U Blinds can’t wait to order more!!
I waited 4 months for 3 blinds to be installed. Called multiple times to cancel the order and request a refund of deposit due to lack of service and never received a call back. Blinds were finally installed this week - extremely poor quality for the price and definitely poor service. I will be replacing them. It was a waste of money and time. Very disappointing.
My house now looks and feels like a resort
Frank bought samples to the house so very easy to choose and order. The shutters were installed by Kieran and Frank. They look amazing.
Excellent communication and value for money
This is the fourth time we have used the U Blinds team.
Lara’s advice and knowledge has always made our transactions easy and we have never been disappointed on quality, timeframe or workmanship.
With our latest property we installed shutters with all our friends and family agreeing it was money well spent.
My husband and I felt comfortable in the knowledge that they come with a 20 year warranty.
We loved that the shutter panels could span 900mm in one piece due to the aluminium insert in the blades and our warranty wasn’t compromised.
We are very happy with the service and the instlation
The measure and quote were very easy to have done and was installed on time in a very professional manner
Reliable, Professional, and Easy to Deal With.
We rang U Blinds for a quote on window shutters and a zip screen for our bbq area. An appointment with Crystal McLeary was arranged. She arrived on time and her professional approach to her job and understanding of the products we wanted was first class. Peter the installer was also easy to deal with and very fastidious with measuring and installation of the product. We were so pleased with the service and finished product from Crystal and Peter, we have reordered more shutters, and asked to deal with them because of their great service. Ross and Janice Kallangur.
Reliable, Polite Service and Good Quality
I have used UBlinds for Block-out Blinds, Shutters and Security Screens for our home on three occasions. Shane is our sales person and we have been very happy with his service. Their communication is very good. Initial consult for quote, check measure on confirmation of order and text messages to keep you updated throughout the process. We have been pleased with their products, sales and installation. Thank you UBlinds.
Reliable and good quality
We initially used UBlinds when we built our home, we are now using them again to update our older blinds. Shane has always been very helpful and considerate. He is a good communicator and arrives on time. I would highly recommend U Blinds and Shane to help you with your blind needs.
Great friendly service
We have been using U Blinds for a very long time at our home, previous homes and also rentals. We specifically always ringing Lauren who would always give us great service and advice. We have always had U Blinds install our blinds and have been really satisfied with the service by originally Dean and now one of his crew. Dean's deserved his new roll which I believe helps U Blinds be the best it can be.
Lisa has been amazing with the help and advice organising everything I need to install Mike and Chris thanks for you help as well great company who cares about their product and customer
Zip track blind installation
Had a blind installed by Tim and Joel outside on the patio area. Great work guys, I am very pleased with this blind.
I ordered the motorised Awning. Great service from the sales rep thea although I had to wait 2 months longer for installation than was first told. Great service from the installers Frank and Kieran. They were very helpful when I had an issue with the motion sensor and came as soon as they could and fixed the problem right away.
We are extremely happy with both our new sheer curtains and plantation shutters. Jodie our rep was very knowledgeable and passionate which helped in our decision making.
Was a small delay in the shutters but was kept up to date.
Matt the installer did such a great job of installing
'What a Relief' by Mrs P Crothers
Moving from a fairly large family house into a small unit was bound to present a few challenges! I was really pleased with my new home but worried that the windows were only curtained with "sheers". At night, with the lights on, I felt vulnerable. Grant Parker, from the Adelaide branch of U Blinds, came to the rescue. He understood my concerns and was able to provide a solution. He gave clear information about how the blinds would fit in with the surroundings, provided colour samples and an estimate of the cost. The blinds arrived, were installed on time on the appointed day, and they look great. It was such a relief to feel secure in the rooms at night and a pleasure to deal with a thoughtful professional. Thank you, Grant
I had some roller blinds installed in Melbourne and couldn't be happier.
The Rep David was punctual and the communication was great.
We love our blinds and highly recommend U Blinds in Melbourne.
From the moment we received a quote we were very happy with the prompt service and great communication. Had a few questions and the sales consultant Jesse was happy to answer all of them and the installation was very flexible with our work schedules. Don’t usually write reviews but we were thrilled with the service and would use this company again in the future.
Great service great blinds and shutters
Grant has been great through the whole process and very happy that everything was installed within the time frame.
Highly recommend Ublinds for curtains shutters and out door blinds. A+
Just are we ordered.
Everthing that we were told at the beginning , in terms of the product and the installation, was exactly as proposed.
Very Happy Customer - Highly Recommend
Have been dealing with Grant from U Blinds in Adelaide and couldn't be happier. Arrived on time to quote and have since had roller blinds and shutters installed. Received excellent communication through the whole process and wouldn't hesitate to recommend their service.
I am the envy of my whole street as the shutters, in particular, look fantastic and are a real feature to the front of my house...... receiving lots of compliments from neighbours and passers by.
Thanks again Grant for your professionalism and quality products.
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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